The People Concern
Senior Case Manager, Samoshel
The People Concern, Santa Monica, California, United States, 90403
Role: Senior Case Manager
Reports to: Program Manager
Program: Samoshel
Department: Interim Housing
Location: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401
Setting: 100% Onsite
Schedule: Sunday - Thursday, 8am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
The Senior Case Manager has three or more years of case management experience, provides shadowing and/or onboarding training to new staff or other training to staff, and satisfies their particular department requirements listed below:
Interim Housing - Trains new staff on case management and specific aspects of the role; pulls reports, checks and corrects incorrect data, trains staff on corrections; leads special projects; and is usually assigned the highest need/highest acuity clients.
Essential Duties and Responsibilities
Serve a caseload of approximately 20-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to , navigating them through the best options for their unique situations
Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Provide crisis intervention when needed
Maintain client confidentiality at all times while following agency, state and HIPAA regulations
Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
Participate in case conferences, individual supervision, and other staff meetings
Work in collaboration with other agencies and program staff, in order to coordinate services
Communicate effectively and in a timely manner with management, peers, and clients
Participate in evaluations and trainings in order to better respond to client/community needs
Other duties as assigned
Qualifications
High School Diploma, GED, or Equivalent
Minimum of three (3) years of experience in case management required
Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness, and/or formerly homeless)
Knowledge of HMIS databases and the Coordinated Entry System is strongly preferred
Skilled in non-violent crisis intervention
Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
Strong interpersonal and team-building skills
Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
Preferred Qualifications
Bachelor's degree in a related field, strongly preferred
Knowledge of HMIS databases and the Coordinated Entry System is strongly preferred.
Work Environment
Team-based environment that focuses on the betterment of program improvement and client care.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvementHear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
#J-18808-Ljbffr
The Senior Case Manager has three or more years of case management experience, provides shadowing and/or onboarding training to new staff or other training to staff, and satisfies their particular department requirements listed below:
Interim Housing - Trains new staff on case management and specific aspects of the role; pulls reports, checks and corrects incorrect data, trains staff on corrections; leads special projects; and is usually assigned the highest need/highest acuity clients.
Essential Duties and Responsibilities
Serve a caseload of approximately 20-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to , navigating them through the best options for their unique situations
Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Provide crisis intervention when needed
Maintain client confidentiality at all times while following agency, state and HIPAA regulations
Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
Participate in case conferences, individual supervision, and other staff meetings
Work in collaboration with other agencies and program staff, in order to coordinate services
Communicate effectively and in a timely manner with management, peers, and clients
Participate in evaluations and trainings in order to better respond to client/community needs
Other duties as assigned
Qualifications
High School Diploma, GED, or Equivalent
Minimum of three (3) years of experience in case management required
Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness, and/or formerly homeless)
Knowledge of HMIS databases and the Coordinated Entry System is strongly preferred
Skilled in non-violent crisis intervention
Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
Strong interpersonal and team-building skills
Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
Preferred Qualifications
Bachelor's degree in a related field, strongly preferred
Knowledge of HMIS databases and the Coordinated Entry System is strongly preferred.
Work Environment
Team-based environment that focuses on the betterment of program improvement and client care.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvementHear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
#J-18808-Ljbffr