SoFi
Operations Product Partner for Student Loan Servicing
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. Our industry is undergoing unprecedented change, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.
The Operations Product Partner for Student Loan Servicing is a proactive self‑starter who continuously seeks opportunities to enhance servicing performance with our partner Nelnet. This role identifies and executes initiatives that improve the member experience, increase agent efficiency, and support company revenue goals. Acting as the operational liaison between Global Ops and Nelnet, they ensure that servicing programs are aligned with business objectives, operational requirements are clearly defined and executed, and departmental goals are consistently supported and achieved.
What you’ll do:
Work as the Servicing point of contact for the Business Unit Leader, Product, and Engineering in your particular area or product of focus.
Identify and drive implementation of opportunities for improved member experiences.
Identify and drive positive policy or procedural change that improves operations efficiency or member experience without deteriorating loan quality.
Facilitate the definition of project scope, deliverables, and goals.
Turn Ops OKRs into clear initiatives and project plans. Drive cross‑functional teams to improve the key business metrics identified in those OKRs.
Track personal and initiative performance by quantifying the impact that they directly contribute to Operations and program OKRs.
Communicate effectively with all job levels, from executive to frontline team members on improvement opportunities and program progress.
Communicate ongoing project health with key stakeholders and business leadership.
Maintain strict compliance with established project management policies and guidelines.
Successfully perform actions related to regulatory audits or findings for your area of expertise.
Assist Senior Director, Senior Managers, and other team members with program planning, scheduling, budgeting, cost analysis, proposal preparation, implementation, performance analysis, internal communications, contract negotiations, and change orders.
Provide support to the PMO team in process and engineering related changes between SoFi and Nelnet.
Flexibility to respond to weekly, and sometimes daily, challenges of the business while partnering with Ops leadership to ensure Ops is properly supporting whenever possible.
What you’ll need:
Minimum Associate Degree or equivalent experience.
1–2 years of loan processing and/or member servicing experience at SoFi.
Excellent interpersonal and communication skills when collaborating with senior leader stakeholders.
Understanding of Processing Center metrics.
Self‑starter who takes the initiative
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The Operations Product Partner for Student Loan Servicing is a proactive self‑starter who continuously seeks opportunities to enhance servicing performance with our partner Nelnet. This role identifies and executes initiatives that improve the member experience, increase agent efficiency, and support company revenue goals. Acting as the operational liaison between Global Ops and Nelnet, they ensure that servicing programs are aligned with business objectives, operational requirements are clearly defined and executed, and departmental goals are consistently supported and achieved.
What you’ll do:
Work as the Servicing point of contact for the Business Unit Leader, Product, and Engineering in your particular area or product of focus.
Identify and drive implementation of opportunities for improved member experiences.
Identify and drive positive policy or procedural change that improves operations efficiency or member experience without deteriorating loan quality.
Facilitate the definition of project scope, deliverables, and goals.
Turn Ops OKRs into clear initiatives and project plans. Drive cross‑functional teams to improve the key business metrics identified in those OKRs.
Track personal and initiative performance by quantifying the impact that they directly contribute to Operations and program OKRs.
Communicate effectively with all job levels, from executive to frontline team members on improvement opportunities and program progress.
Communicate ongoing project health with key stakeholders and business leadership.
Maintain strict compliance with established project management policies and guidelines.
Successfully perform actions related to regulatory audits or findings for your area of expertise.
Assist Senior Director, Senior Managers, and other team members with program planning, scheduling, budgeting, cost analysis, proposal preparation, implementation, performance analysis, internal communications, contract negotiations, and change orders.
Provide support to the PMO team in process and engineering related changes between SoFi and Nelnet.
Flexibility to respond to weekly, and sometimes daily, challenges of the business while partnering with Ops leadership to ensure Ops is properly supporting whenever possible.
What you’ll need:
Minimum Associate Degree or equivalent experience.
1–2 years of loan processing and/or member servicing experience at SoFi.
Excellent interpersonal and communication skills when collaborating with senior leader stakeholders.
Understanding of Processing Center metrics.
Self‑starter who takes the initiative
#J-18808-Ljbffr