UNICON International Inc.
Senior Project Manager IT
UNICON International Inc., Torrance, California, United States, 90504
Senior Project Manager IT
– UNICON International Inc.
Location: Torrance, CA • Salary: $132,000–$137,000 • Benefits: Medical, Vision, Dental, 401(K) • Travel: Minimal (≤5%) • Overtime: No
Role Summary The Project Manager will lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors (Qualtrics, Client), business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT.
Responsibilities
Lead day‑to‑day execution across surveys, dashboards, QA, and UAT activities.
Own project plan, delivery milestones, timelines, and cross‑team coordination.
Track vendor deliverables, SLAs, and work progress; proactively address delays.
Facilitate requirement clarifications, sprint/work‑package planning, and stakeholder meetings.
Coordinate risk mitigation and ensure issues are resolved promptly.
Maintain RAID log, budget usage, vendor SOW alignment, and audit artifacts.
Deliver weekly executive updates, program dashboards, and status reports.
Day‑to‑Day Activities
Track progress on survey builds, reporting dashboards, and integrations.
Lead weekly working sessions with vendors and internal stakeholders.
Monitor QA and UAT progress; follow up on defects and changes.
Ensure UAT readiness: test scripts, testers, environment, and data.
Communicate deployment plans and cutover readiness; manage go‑live checkpoints.
Required Qualifications
5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
Experience managing vendor‑delivered technology programs.
Proven ability to manage cross‑functional teams and external partners.
Strong project planning, RAID management, and communication skills.
Experience coordinating UAT and structured deployment cycles.
Proficient in Jira/Confluence or similar tools.
Excellent executive reporting and stakeholder‑facing communication skills.
Preferred Qualifications
Experience with Qualtrics, VoC, or survey‑based programs.
Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
Understanding of data privacy and governance (GDPR, CCPA).
Soft Skills
Highly organized; strong follow‑through and accountability.
Proactive problem‑solver, anticipates roadblocks and escalates early.
Ability to navigate ambiguity and drive clarity among stakeholders.
Confident communicator with polished executive presence.
Strong vendor diplomacy – able to push for outcomes while maintaining partnership.
Success Looks Like
Predictable project execution and clear communication with leadership.
Vendor deliverables completed on time and high quality.
Surveys and dashboards delivered and validated with business stakeholders.
UAT executed smoothly; issues tracked and resolved.
No surprises: risks escalated early and stakeholders informed consistently.
UNICON International, Inc. is an Equal Opportunity Employer.
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– UNICON International Inc.
Location: Torrance, CA • Salary: $132,000–$137,000 • Benefits: Medical, Vision, Dental, 401(K) • Travel: Minimal (≤5%) • Overtime: No
Role Summary The Project Manager will lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors (Qualtrics, Client), business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT.
Responsibilities
Lead day‑to‑day execution across surveys, dashboards, QA, and UAT activities.
Own project plan, delivery milestones, timelines, and cross‑team coordination.
Track vendor deliverables, SLAs, and work progress; proactively address delays.
Facilitate requirement clarifications, sprint/work‑package planning, and stakeholder meetings.
Coordinate risk mitigation and ensure issues are resolved promptly.
Maintain RAID log, budget usage, vendor SOW alignment, and audit artifacts.
Deliver weekly executive updates, program dashboards, and status reports.
Day‑to‑Day Activities
Track progress on survey builds, reporting dashboards, and integrations.
Lead weekly working sessions with vendors and internal stakeholders.
Monitor QA and UAT progress; follow up on defects and changes.
Ensure UAT readiness: test scripts, testers, environment, and data.
Communicate deployment plans and cutover readiness; manage go‑live checkpoints.
Required Qualifications
5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
Experience managing vendor‑delivered technology programs.
Proven ability to manage cross‑functional teams and external partners.
Strong project planning, RAID management, and communication skills.
Experience coordinating UAT and structured deployment cycles.
Proficient in Jira/Confluence or similar tools.
Excellent executive reporting and stakeholder‑facing communication skills.
Preferred Qualifications
Experience with Qualtrics, VoC, or survey‑based programs.
Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
Understanding of data privacy and governance (GDPR, CCPA).
Soft Skills
Highly organized; strong follow‑through and accountability.
Proactive problem‑solver, anticipates roadblocks and escalates early.
Ability to navigate ambiguity and drive clarity among stakeholders.
Confident communicator with polished executive presence.
Strong vendor diplomacy – able to push for outcomes while maintaining partnership.
Success Looks Like
Predictable project execution and clear communication with leadership.
Vendor deliverables completed on time and high quality.
Surveys and dashboards delivered and validated with business stakeholders.
UAT executed smoothly; issues tracked and resolved.
No surprises: risks escalated early and stakeholders informed consistently.
UNICON International, Inc. is an Equal Opportunity Employer.
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