University of California, Berkeley
Information Systems Analyst 3 (7309U) - College of Engineering
University of California, Berkeley, Berkeley, California, United States, 94709
Information Systems Analyst 3 (7309U) - College of Engineering
Join to apply for the Information Systems Analyst 3 (7309U) - College of Engineering role at University of California, Berkeley. About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic, and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan. Departmental Overview
UC Berkeley’s College of Engineering, the second largest college at Berkeley, has 4,200 undergraduates, 2,500 graduate students, 400 staff, and 250 faculty. It is a community of visionaries, technology leaders, and industry pioneers. Berkeley Engineering is consistently ranked among the top three engineering programs and the No. 1 public program in the nation. Its individual disciplines maintain top rankings. Among its faculty, 71 members are in the National Academy of Engineering, 25 recipients of the campus’s Distinguished Teaching Award, and more than 100 hold endowed chairs and distinguished professorships. The college’s 73,000+ alumni comprise one of the most innovative, talented, and networked communities worldwide. The Information Systems Analyst serves as the primary point of contact for IT user support and IT system management for College of Engineering Dean’s Office personnel, and provides IT support to other groups within the College of Engineering as needed. The Analyst manages day‑to‑day operations of the COE WordPress website hosting service on the WP Engine platform, including creating new sites, assisting users, and ensuring compliance with accessibility and security standards. The Analyst also provides AV support in College of Engineering spaces. The First Review Date for this job is: December 29, 2025 – Open Until Filled Responsibilities
30% End User IT Support Provide timely and thoughtful IT user support Manage staff MacOS and Windows computers, including laptops used off site Provide local assistance for campus services such as Zoom, Google Suite, Box, VPN, DocuSign, Wi‑Fi, Ethernet, telecom, etc. Work with campus technology partners to resolve technical issues Select and purchase computer hardware and software 30% WordPress Web Hosting Service Management Manage day‑to‑day operations of the College of Engineering WP Engine WordPress web hosting service, responding to inquiries, spinning up new sites, and assisting users in resolving hosting and plugin issues Manage bulk theme and plugin upgrades across multiple websites Troubleshoot hosting platform issues in coordination with WP Engine support Perform outreach to users and create training to encourage user self‑sufficiency and adherence to policies including accessibility Work with the College of Engineering Web Director to modify and improve web hosting services and processes as technologies and campus policies change 20% IT Operations and System Management Implement technology that improves the effectiveness and efficiency of College of Engineering operations Manage Active Directory users, computers, security groups, and Group Policy Manage Google SPA accounts, Google calendars, Google Drive Shared Drives, email lists, CalGroups (Grouper), and Box folders Manage usage of campus IT services such as NetApp storage, virtual servers, and campus data network Manage desktop printers and shared multifunction copiers Manage security of IT systems and resolve campus network security notifications Ensure compliance with campus IT policies Write and maintain internal and user documentation 20% AV Support Manage Zoom Rooms and associated hardware Manage digital signage systems Provide support for audiovisual equipment such as displays, projectors, cameras, and microphones Provide AV support for special events including recording and streaming Required Qualifications
Knowledge of Windows and MacOS desktop, laptop, and server system management, Active Directory, Group Policy, Jamf, VMWare, Citrix Experience with TCP/IP networking, network security, Wi‑Fi, Ethernet Experience in end‑user IT technical support for computers, mobile devices, printers, Google Suite, DocuSign, Zoom, Box, VPN, etc. WordPress website management experience including plugins, themes, and accessibility Ability and motivation to write and maintain comprehensive technical documentation Interpersonal and customer service skills for working with technical and non‑technical personnel at all levels of the organization Ability to work as part of a team, including collaboration, accountability, positive attitude, and flexibility Problem‑solving skills, motivation to learn, and persistence to work through challenges Ability to communicate in a clear and concise manner Preferred Qualifications
Experience working with the WP Engine WordPress hosting service Experience providing audiovisual support Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California’s Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted salary or hourly range that the University reasonably expects to pay for this position is $91,500 to $130,200 yearly ($7,625 to $10,850 monthly); the full salary range for this title is $91,500 to $168,900 yearly ($7,625 to $14,075 monthly). This is a 100% FTE career position eligible for full benefits. This position is FLSA Exempt and paid monthly. Other Information
This position is 100% in person. Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Misconduct Disclosure
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. “Misconduct” means any violation of the policies or laws governing conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the Employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy; UC Anti‑Discrimination Policy; Abusive Conduct in the Workplace; Equal Employment Opportunity. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Details
Seniority level: Not Applicable Employment type: Full‑time Job function: Information Technology Industries: Higher Education
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Join to apply for the Information Systems Analyst 3 (7309U) - College of Engineering role at University of California, Berkeley. About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic, and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan. Departmental Overview
UC Berkeley’s College of Engineering, the second largest college at Berkeley, has 4,200 undergraduates, 2,500 graduate students, 400 staff, and 250 faculty. It is a community of visionaries, technology leaders, and industry pioneers. Berkeley Engineering is consistently ranked among the top three engineering programs and the No. 1 public program in the nation. Its individual disciplines maintain top rankings. Among its faculty, 71 members are in the National Academy of Engineering, 25 recipients of the campus’s Distinguished Teaching Award, and more than 100 hold endowed chairs and distinguished professorships. The college’s 73,000+ alumni comprise one of the most innovative, talented, and networked communities worldwide. The Information Systems Analyst serves as the primary point of contact for IT user support and IT system management for College of Engineering Dean’s Office personnel, and provides IT support to other groups within the College of Engineering as needed. The Analyst manages day‑to‑day operations of the COE WordPress website hosting service on the WP Engine platform, including creating new sites, assisting users, and ensuring compliance with accessibility and security standards. The Analyst also provides AV support in College of Engineering spaces. The First Review Date for this job is: December 29, 2025 – Open Until Filled Responsibilities
30% End User IT Support Provide timely and thoughtful IT user support Manage staff MacOS and Windows computers, including laptops used off site Provide local assistance for campus services such as Zoom, Google Suite, Box, VPN, DocuSign, Wi‑Fi, Ethernet, telecom, etc. Work with campus technology partners to resolve technical issues Select and purchase computer hardware and software 30% WordPress Web Hosting Service Management Manage day‑to‑day operations of the College of Engineering WP Engine WordPress web hosting service, responding to inquiries, spinning up new sites, and assisting users in resolving hosting and plugin issues Manage bulk theme and plugin upgrades across multiple websites Troubleshoot hosting platform issues in coordination with WP Engine support Perform outreach to users and create training to encourage user self‑sufficiency and adherence to policies including accessibility Work with the College of Engineering Web Director to modify and improve web hosting services and processes as technologies and campus policies change 20% IT Operations and System Management Implement technology that improves the effectiveness and efficiency of College of Engineering operations Manage Active Directory users, computers, security groups, and Group Policy Manage Google SPA accounts, Google calendars, Google Drive Shared Drives, email lists, CalGroups (Grouper), and Box folders Manage usage of campus IT services such as NetApp storage, virtual servers, and campus data network Manage desktop printers and shared multifunction copiers Manage security of IT systems and resolve campus network security notifications Ensure compliance with campus IT policies Write and maintain internal and user documentation 20% AV Support Manage Zoom Rooms and associated hardware Manage digital signage systems Provide support for audiovisual equipment such as displays, projectors, cameras, and microphones Provide AV support for special events including recording and streaming Required Qualifications
Knowledge of Windows and MacOS desktop, laptop, and server system management, Active Directory, Group Policy, Jamf, VMWare, Citrix Experience with TCP/IP networking, network security, Wi‑Fi, Ethernet Experience in end‑user IT technical support for computers, mobile devices, printers, Google Suite, DocuSign, Zoom, Box, VPN, etc. WordPress website management experience including plugins, themes, and accessibility Ability and motivation to write and maintain comprehensive technical documentation Interpersonal and customer service skills for working with technical and non‑technical personnel at all levels of the organization Ability to work as part of a team, including collaboration, accountability, positive attitude, and flexibility Problem‑solving skills, motivation to learn, and persistence to work through challenges Ability to communicate in a clear and concise manner Preferred Qualifications
Experience working with the WP Engine WordPress hosting service Experience providing audiovisual support Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California’s Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted salary or hourly range that the University reasonably expects to pay for this position is $91,500 to $130,200 yearly ($7,625 to $10,850 monthly); the full salary range for this title is $91,500 to $168,900 yearly ($7,625 to $14,075 monthly). This is a 100% FTE career position eligible for full benefits. This position is FLSA Exempt and paid monthly. Other Information
This position is 100% in person. Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Misconduct Disclosure
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. “Misconduct” means any violation of the policies or laws governing conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the Employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy; UC Anti‑Discrimination Policy; Abusive Conduct in the Workplace; Equal Employment Opportunity. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Details
Seniority level: Not Applicable Employment type: Full‑time Job function: Information Technology Industries: Higher Education
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