Affirm
Senior Director, Operations at
Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are actively seeking a highly motivated, results‑oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. The role reports directly to the Head of Technical Programs & Operations and includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars.
The scope includes all aspects of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, robust training programs, rigorous quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all operational activities. The function is composed of 10 focus areas with nearly 200 affirmers and a vendor network with more than 4,000 agents.
What You’ll Do
Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization‑wide objectives and key results.
Enable accurate performance monitoring of the operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Collaborate and partner with cross‑functional stakeholders including Engineering & Analytics, Product, Finance, Legal & Compliance.
Develop a high‑performing team by defining talent needs, building a diverse team, and retaining top talent by creating an environment where the team is empowered and trusted to make decisions and solve problems.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
At least 15 years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
Experience engaging with executives, board members, and regulators.
Demonstrated ability to develop comprehensive strategy consistently.
Led a team of 100+ operational individuals with proven experience scaling and building teams.
Morally aligned with our vision and mission.
Extremely data‑oriented and analytical.
Strategic and dynamic mindset to drive strategy.
Results‑driven, forward‑thinking mindset with ability to problem‑solve complex issues.
Thrives in a fast‑paced and innovative environment.
Experience in high‑growth, technology‑driven companies, with financial services or regulated industries preferred.
Compensation & Benefits
Pay Grade: U Equity Grade: 15
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - $355,000.
USA base pay range (all other U.S. states) per year: $253,000 - $323,000.
Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. In some cases, occasional onsite work may be required.
Benefits include health care coverage – we cover all premiums for all levels of coverage for you and your dependents; flexible spending wallets; time off; employee stock purchase plan.
Equal Opportunity We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco, Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read our Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
#J-18808-Ljbffr
Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are actively seeking a highly motivated, results‑oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. The role reports directly to the Head of Technical Programs & Operations and includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars.
The scope includes all aspects of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, robust training programs, rigorous quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all operational activities. The function is composed of 10 focus areas with nearly 200 affirmers and a vendor network with more than 4,000 agents.
What You’ll Do
Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization‑wide objectives and key results.
Enable accurate performance monitoring of the operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Collaborate and partner with cross‑functional stakeholders including Engineering & Analytics, Product, Finance, Legal & Compliance.
Develop a high‑performing team by defining talent needs, building a diverse team, and retaining top talent by creating an environment where the team is empowered and trusted to make decisions and solve problems.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
At least 15 years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
Experience engaging with executives, board members, and regulators.
Demonstrated ability to develop comprehensive strategy consistently.
Led a team of 100+ operational individuals with proven experience scaling and building teams.
Morally aligned with our vision and mission.
Extremely data‑oriented and analytical.
Strategic and dynamic mindset to drive strategy.
Results‑driven, forward‑thinking mindset with ability to problem‑solve complex issues.
Thrives in a fast‑paced and innovative environment.
Experience in high‑growth, technology‑driven companies, with financial services or regulated industries preferred.
Compensation & Benefits
Pay Grade: U Equity Grade: 15
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - $355,000.
USA base pay range (all other U.S. states) per year: $253,000 - $323,000.
Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. In some cases, occasional onsite work may be required.
Benefits include health care coverage – we cover all premiums for all levels of coverage for you and your dependents; flexible spending wallets; time off; employee stock purchase plan.
Equal Opportunity We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco, Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read our Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
#J-18808-Ljbffr