PayPal
Portfolio Account Manager, Global Strategic Accounts
PayPal, Chicago, Illinois, United States, 60290
Portfolio Account Manager, Global Strategic Accounts
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether online or in person. PayPal provides proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
Job Description Summary The Global & Strategic Portfolio Account Manager is a key driver of merchant success, responsible for managing relationships, supporting the Account Managers on portfolio account strategy, and identifying opportunities for growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.
Essential Responsibilities
Manage day‑to‑day operational merchant relationships, addressing questions and involving support as needed.
Support Account Manager with operational and administrative tasks to ensure account success.
Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
Drive net new business prospecting and support Account Manager’s prospecting efforts.
Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.
Expected Qualifications
5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities And Preferred Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
A deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products as a strong advantage.
Proven success managing high‑value accounts, delivering strategic account plans, business reviews, and achieving sales goals through retention, upsell, and cross‑sell efforts.
Analytical and strategic thinker with a proven ability to manipulate data, identify growth opportunities, address complex challenges, and deliver measurable business results.
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
Demonstrated ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Collaborative and adaptable, thriving in a fast‑paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
Compensation PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit
PayPal Benefits . The U.S. national annual pay range for this role is $178,000 to $305,800.
Our Benefits At PayPal, we’re committed to building an equitable and inclusive global economy. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more, visit
PayPal Benefits .
Who We Are To learn more about our culture and community visit
PayPal Who We Are .
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Important PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud, please visit
PayPal Recruitment Fraud Guide .
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Job Description Summary The Global & Strategic Portfolio Account Manager is a key driver of merchant success, responsible for managing relationships, supporting the Account Managers on portfolio account strategy, and identifying opportunities for growth. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.
Essential Responsibilities
Manage day‑to‑day operational merchant relationships, addressing questions and involving support as needed.
Support Account Manager with operational and administrative tasks to ensure account success.
Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
Drive net new business prospecting and support Account Manager’s prospecting efforts.
Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.
Expected Qualifications
5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities And Preferred Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
A deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products as a strong advantage.
Proven success managing high‑value accounts, delivering strategic account plans, business reviews, and achieving sales goals through retention, upsell, and cross‑sell efforts.
Analytical and strategic thinker with a proven ability to manipulate data, identify growth opportunities, address complex challenges, and deliver measurable business results.
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
Demonstrated ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Collaborative and adaptable, thriving in a fast‑paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
Compensation PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit
PayPal Benefits . The U.S. national annual pay range for this role is $178,000 to $305,800.
Our Benefits At PayPal, we’re committed to building an equitable and inclusive global economy. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more, visit
PayPal Benefits .
Who We Are To learn more about our culture and community visit
PayPal Who We Are .
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Important PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud, please visit
PayPal Recruitment Fraud Guide .
#J-18808-Ljbffr