The Little Nell
Director of Front Office - Residences at The Little Nell
The Little Nell, Aspen, Colorado, us, 81612
Director of Front Office - Residences at The Little Nell
Full-time
Job Location: Residences at The Little Nell Aspen
Job category: Residences at The Little Nell
Season: Year Round
Job Classification: Full-Time Regular
Compensation: USD 90,000 - USD 100,000 - yearly
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town.
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook.
Position Summary The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services, Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the General Manager.
The salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline Applications for this position will be accepted until December 28, 2025.
Essential Job Functions / Key Job Responsibilities
Provide strategic leadership and direction for Concierge, Guest Services operations, and Breakfast and Après, ensuring alignment with overall operational goals and brand standards
Oversee department managers and guide supervisory practices including performance management, progressive discipline, and succession planning
Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions
Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting)
Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
Partner with Finance and General Manager to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets
Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols
Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives
Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements
Champion innovation and process improvement across guest services
Other duties as assigned
Education & Experience Requirements
Bachelor's degree in Hospitality Management, Business Administration, or related field required
Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred
Valid driver’s license required
Knowledge, Skills & Abilities
Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices
Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels
Advanced proficient knowledge in Microsoft Office suite and hotel management systems
Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability
Strategic thinker with a problem‑solving mindset and passion for elevating guest experiences
Ability to foster a collaborative, inclusive, and high‑performance culture across diverse teams
Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols
Flexible and adaptable to evolving business needs, including weekends, evenings and holidays
Demonstrated success in managing large, diverse teams and multi‑departmental operations
Bilingual ability to speak both English and Spanish fluently
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
This position is classified as a regular full‑time position eligible for the following benefits. Enrollment dates differ across the various programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
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Full-time
Job Location: Residences at The Little Nell Aspen
Job category: Residences at The Little Nell
Season: Year Round
Job Classification: Full-Time Regular
Compensation: USD 90,000 - USD 100,000 - yearly
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town.
The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.
For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook.
Position Summary The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services, Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the General Manager.
The salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline Applications for this position will be accepted until December 28, 2025.
Essential Job Functions / Key Job Responsibilities
Provide strategic leadership and direction for Concierge, Guest Services operations, and Breakfast and Après, ensuring alignment with overall operational goals and brand standards
Oversee department managers and guide supervisory practices including performance management, progressive discipline, and succession planning
Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions
Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting)
Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
Partner with Finance and General Manager to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets
Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols
Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives
Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements
Champion innovation and process improvement across guest services
Other duties as assigned
Education & Experience Requirements
Bachelor's degree in Hospitality Management, Business Administration, or related field required
Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred
Valid driver’s license required
Knowledge, Skills & Abilities
Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices
Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels
Advanced proficient knowledge in Microsoft Office suite and hotel management systems
Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability
Strategic thinker with a problem‑solving mindset and passion for elevating guest experiences
Ability to foster a collaborative, inclusive, and high‑performance culture across diverse teams
Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols
Flexible and adaptable to evolving business needs, including weekends, evenings and holidays
Demonstrated success in managing large, diverse teams and multi‑departmental operations
Bilingual ability to speak both English and Spanish fluently
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
This position is classified as a regular full‑time position eligible for the following benefits. Enrollment dates differ across the various programs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
#J-18808-Ljbffr