Administrative Assistant Job at Pride Health in Lee's Summit

Join Pride Health as a Interviewer – Insurance Risk (Tele-Interviewing) at Lee’s Summit, MO! This is a 3 months contract role (with high possibility of extension or conversion) offering a great opportunity for experience to excel in a dynamic environment.

Role: Interviewer – Insurance Risk (Tele-Interviewing)

Location: Lee’s Summit, MO 64063

Shift Schedule:

Shift Options (CST):

• Monday - Friday 7:00 AM – 4:00 PM (8 openings)
• Monday - Friday 8:00 AM – 5:00 PM (8 openings)
• Monday - Friday 9:00 AM – 6:00 PM (9 openings)

Hours per Week: 40 hours

Start Date: ASAP

Pay Highlights: $15-16/hour (Based on years of experience)

Key Responsibilities:

Interviewing & Call Management

• Place outbound calls to life insurance applicants
• Conduct structured medical and financial interviews or leave appropriate voicemail messages
• Gather and accurately document:
• Medical history
• Financial history
• Occupational and avocation details

Documentation & Quality

• Review and edit collected information in real time to ensure accuracy and quality
• Document call attempts, outcomes, and interview details within the system
• Learn and follow client-specific interview and documentation requirements

Systems & Compliance

• Utilize the C4 Call Management System, Dialer, and Avaya Phone System
• Log call results and update orders as required
• Adhere to all compliance, safety, and confidentiality policies
• Follow all safety guidelines outlined in training and the Safety Manual

Customer & Team Support

• Respond professionally and efficiently to requests from clients, staff, and management
• Maintain a concierge-level customer service approach
• Perform additional duties as assigned to meet business needs

Qualifications:

Education: High School Diploma or GED required.

Experience Preferred:

• Life insurance or call center experience — Preferred
• Medical terminology knowledge — Preferred
• Customer service experience — Preferred

Note: Local candidates within 30 miles are eligible.

*Offered pay rate will be based on education, experience, and healthcare credit.

Interested? Apply now!

About Pride Health

Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

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