Contact Center BI and Forecasting Developer II

A leading Federal Services firm located in Boston is seeking a Reporting, Forecasting and Workforce Management Specialist. The successful candidate will be responsible for driving the design and production of operational reports while forecasting metrics such as contact volumes. Key responsibilities include utilizing tools like Excel, Tableau, and SSRS to analyze data and provide actionable insights. Candidates should possess advanced Excel skills, a related degree, and 2-5 years of experience in business intelligence tools. Join us for an opportunity to support vital business decisions. #J-18808-Ljbffr