SHV Group
SHV Holdings is a privately owned Dutch family business founded in 1896 and headquartered in Utrecht. The company operates globally through seven diverse businesses, covering energy distribution, industrial services, heavy lifting, animal nutrition, private equity, testing, inspection and certification, and oil and gas. With over 50,000 employees in more than 75 countries, SHV is guided by long‑term thinking, strong values, and a commitment to sustainable progress.
MISSION
This role leads the global framework for delivering SHV’s commodity IT services, spanning infrastructure, cloud, networks, workplace, service desk, and ITSM tooling (e.g. ServiceNow). The core focus is to ensure these services are sourced, contracted, and delivered effectively across SHV’s decentralised landscape – balancing global consistency with local needs.
Where appropriate, this role will drive and influence the adoption of shared models, standards, and tooling that drive group‑wide value – while respecting the diversity and autonomy of SHV’s operating companies. The successful candidate will bring their experience to identify opportunities for standardisation and their judgement to distinguish where standardisation adds value, and where tailored solutions are more appropriate, always aligning with business outcomes.
CORE RESPONSIBILITIES
Manage global contracts and service delivery for infrastructure, cloud, networks, workplace, and end‑user services. Define and implement a future‑focused IT operating model and sourcing strategy that considers both group priorities and local context. Gather and align technical and commercial requirements across business units to support unified, but flexible – delivery. Lead negotiations and implementation of global IT contracts, focusing on performance, value, and accountability. Guide the adoption of consistent ITSM processes and tools where they deliver measurable benefit, including responsibility for ServiceNow governance. Monitor service performance through KPIs and drive continuous improvement using backlog and data analysis. Build strong, transparent relationships with global IT service providers, holding them accountable to group expectations. Establish and lead a Community of Practice to support knowledge‑sharing and operational best practice across SHV entities. QUALIFICATIONS & EXPERIENCE
Extensive background in leading IT service and operations in complex, multi‑national environments. You understand how to manage decentralised IT landscapes while maintaining global alignment. Strong technical and commercial understanding of commodity IT services, including infrastructure, cloud, networking, service desk, and end‑user platforms. Proven experience in full lifecycle service design, vendor selection, contract negotiation, and performance management. Deep knowledge of ITSM frameworks (especially ITIL) and hands‑on experience with ServiceNow or similar platforms, including enterprise rollouts and process improvement. Demonstrated ability to use data and operational metrics to improve service performance and value delivery. Degree educated, ideally in a relevant field such as IT, Engineering, or Business. PERSONAL ATTRIBUTES
Results‑focused, you drive impact, value, and continuous improvement, balancing operational demands with long‑term efficiency. Clear, confident communicator with strong stakeholder skills at all levels – including board, business unit leadership, and partners. Collaborative and culturally aware, you build alignment across diverse teams and tailor your approach to different environments. You are comfortable in dealing with ambiguity and bring the maturity to challenge respectfully, guide decisions, and distinguish where standardisation adds value – and where it doesn’t.
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Manage global contracts and service delivery for infrastructure, cloud, networks, workplace, and end‑user services. Define and implement a future‑focused IT operating model and sourcing strategy that considers both group priorities and local context. Gather and align technical and commercial requirements across business units to support unified, but flexible – delivery. Lead negotiations and implementation of global IT contracts, focusing on performance, value, and accountability. Guide the adoption of consistent ITSM processes and tools where they deliver measurable benefit, including responsibility for ServiceNow governance. Monitor service performance through KPIs and drive continuous improvement using backlog and data analysis. Build strong, transparent relationships with global IT service providers, holding them accountable to group expectations. Establish and lead a Community of Practice to support knowledge‑sharing and operational best practice across SHV entities. QUALIFICATIONS & EXPERIENCE
Extensive background in leading IT service and operations in complex, multi‑national environments. You understand how to manage decentralised IT landscapes while maintaining global alignment. Strong technical and commercial understanding of commodity IT services, including infrastructure, cloud, networking, service desk, and end‑user platforms. Proven experience in full lifecycle service design, vendor selection, contract negotiation, and performance management. Deep knowledge of ITSM frameworks (especially ITIL) and hands‑on experience with ServiceNow or similar platforms, including enterprise rollouts and process improvement. Demonstrated ability to use data and operational metrics to improve service performance and value delivery. Degree educated, ideally in a relevant field such as IT, Engineering, or Business. PERSONAL ATTRIBUTES
Results‑focused, you drive impact, value, and continuous improvement, balancing operational demands with long‑term efficiency. Clear, confident communicator with strong stakeholder skills at all levels – including board, business unit leadership, and partners. Collaborative and culturally aware, you build alignment across diverse teams and tailor your approach to different environments. You are comfortable in dealing with ambiguity and bring the maturity to challenge respectfully, guide decisions, and distinguish where standardisation adds value – and where it doesn’t.
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