Sofia Kaman Fine Jewels
Founder | CEO | Creative Director, Sofia Kaman Fine Jewels
Company Overview
At Sofia Kaman Fine Jewels, we don’t just sell jewelry, we help people celebrate their most meaningful moments with heirloom-quality pieces. Every engagement ring, necklace, and one-of-a-kind treasure we create tells a story, and we believe the sales experience should be just as special as the jewelry itself. That’s where you come in.
Each piece is thoughtfully designed and handcrafted in Los Angeles using ethically sourced materials. Beyond the jewelry itself, the experience we offer is really what sets us apart. We take pride in creating a welcoming, thoughtful, and memorable journey for every client who walks through our doors. Our team is dedicated to making sure every step, from the first conversation to the final purchase, feels seamless, intentional, and special.
Your Role At Sofia Kaman Fine Jewels, every piece we create tells a story and as a Fine Jewelry Specialist, you'll help ensure that every client’s experience feels just as intentional and memorable. This role blends client-facing service with thoughtful behind-the-scenes follow-through. You’ll serve as a dedicated concierge for our customers' bespoke experience, helping with a range of customer-facing tasks such as leading in-person and virtual consultations, managing follow-ups, and ensuring that no detail slips through the cracks.
From updating client records in Monday.com CRM to managing orders through Shopify and answering live chat & phone inquiries, you’ll be responsible for creating and maintaining workflows that support a seamless and elevated customer experience. This role is for someone who genuinely sees the beauty in precision and the joy in helping others celebrate life’s most meaningful moments.
Your Responsibilities Client Relationship Management
Lead both in-person and virtual client consultations with care and confidence, guiding clients through our sales process as we educate them and listen closely to their stories, needs, and preferences.
Align CRM maintenance and performance with our internal Rules of Engagement (ROE) standards and operating procedures.
Take detailed notes during meetings to personalize the experience and ensure nothing gets missed in future interactions.
Make each touchpoint (from first hello to final decision) and follow up feel special, seamless, and tailored for each individual.
Keep client records consistently and thoroughly updated in Monday.com CRM, noting preferences, milestones, and next activity.
Sales Enablement Strategy Support
Share feedback during your standard 1‑1 meetings regarding your own workflow rhythm to manage appointments, check‑ins, and thoughtful follow‑ups with ease.
Support the implementation of new lead channels to better support customers at various stages and mediums of communication.
Triage prospect inquiries in the form of live chat messages, emails, phone calls, and in‑person showroom appointments with a level of warmth, professionalism, and product expertise that aligns with SKFJ.
Collaborate with Sales to share relevant insights, data, & ideas from the front lines during All Team and Weekly Sales Team Meetings.
Based on performance & interest, you may also have the opportunity to support or lead special projects related to the continuous improvement of our sales operations and the company as a whole.
Cross Functional Communication & Collaboration
Internally navigate with production team how to troubleshoot product and inventory questions to ensure a smooth end‑to‑end experience.
Collaborate with the Marketing and Operations teams to implement sales campaigns and promotions, ensuring alignment between sales efforts, overall marketing strategies, and inventory.
Set follow‑up tasks in Monday.com to stay on top of delivery timelines, post‑sale check‑ins, and any service needs that arise.
Customer Insights & Post‑Purchase Support
Keep a pulse on recurring client concerns, questions, and feedback and log them to help shape better systems.
Clearly communicate production timelines and set the right expectations, keeping clients aligned & confident throughout.
Collaborate with internal teams to refine service procedures & anticipate client needs to make the full experience feel more seamless.
Serve as first line of defense in preventing cancellations or returns with client orders, working with operations or exec if needs escalation.
Act as a thoughtful liaison between front‑of‑house and production, sharing insights to improve communication, fulfillment, and satisfaction.
Showroom Experience & Operations Support
Maintain a clean, polished, and inviting space, ensuring each client is welcomed with intention and care.
Support active appointments and walk‑ins by prepping product, capturing notes, and offering hands‑on styling guidance when needed.
Be flexible and ready to jump in wherever help is needed on the team, always putting the client experience and company objectives first.
What You Bring
2+ years of client‑facing experience ideally in fine jewelry, luxury retail, or a high‑touch hospitality setting.
Knowledge on what it means to create & guide a personalized, memorable customer experience for a premium product.
Genuine love for storytelling and connection, and a natural ability to make clients feel seen, heard, and well cared for.
Comfort navigating or learning digital tools like Monday.com, Shopify, and Google Workspace.
Strong sense of being resourceful, proactive, and intentional with all internal and external communications.
An eagerness to learn quickly and thoroughly with a self‑starter’s mindset and ability to adapt/pivot.
An appreciation for craftsmanship, artistry, and the emotional weight our pieces carry. Grace under pressure and a flexible attitude.
Who You Are As a pivotal member of our Sales team, your positive attitude and adaptability will contribute to our collective success. Your consultative approach paired with your ability to actively listen and understand customer needs enables you to provide tailored solutions and world class customer service. You are a highly motivated sales professional who is passionate about creating lasting customer connections. You describe yourself as a…
Lifelong learner who thrives in fast‑paced startup environments and is not deterred by setbacks or pivots.
Organized individual who keeps meticulous notes, sets thoughtful reminders, and stays on top of all client order details.
Team player who views wins and successes as a team effort. You’re both a meaningful individual contributor and collaborator.
Results‑oriented individual with a proven track record of achieving or exceeding sales targets.
Tech‑savvy individual who is up for the challenge of navigating digital tools and platforms to better support our customers.
Reliable, ethical self‑starter with a passionate growth mindset.
What This Role Offers
Eligibility to earn directly as part of the sales team bonus and commission incentive programs we continue to explore.
A meaningful role at the heart of a small, passionate team with tons of opportunity for upward mobility as we grow.
The chance to work closely with Sofia and learn directly with our team as we enter a rapid growth period.
A creative and dynamic environment where no two days are exactly the same and your ideas are always welcome.
Financial support for relevant learning resources that are approved by SK such as GIA certification, PM courses, sales workshops, etc.
Seniority level
Entry level
Employment type
Full-time
Industry
Luxury Goods & Jewelry
#J-18808-Ljbffr
Each piece is thoughtfully designed and handcrafted in Los Angeles using ethically sourced materials. Beyond the jewelry itself, the experience we offer is really what sets us apart. We take pride in creating a welcoming, thoughtful, and memorable journey for every client who walks through our doors. Our team is dedicated to making sure every step, from the first conversation to the final purchase, feels seamless, intentional, and special.
Your Role At Sofia Kaman Fine Jewels, every piece we create tells a story and as a Fine Jewelry Specialist, you'll help ensure that every client’s experience feels just as intentional and memorable. This role blends client-facing service with thoughtful behind-the-scenes follow-through. You’ll serve as a dedicated concierge for our customers' bespoke experience, helping with a range of customer-facing tasks such as leading in-person and virtual consultations, managing follow-ups, and ensuring that no detail slips through the cracks.
From updating client records in Monday.com CRM to managing orders through Shopify and answering live chat & phone inquiries, you’ll be responsible for creating and maintaining workflows that support a seamless and elevated customer experience. This role is for someone who genuinely sees the beauty in precision and the joy in helping others celebrate life’s most meaningful moments.
Your Responsibilities Client Relationship Management
Lead both in-person and virtual client consultations with care and confidence, guiding clients through our sales process as we educate them and listen closely to their stories, needs, and preferences.
Align CRM maintenance and performance with our internal Rules of Engagement (ROE) standards and operating procedures.
Take detailed notes during meetings to personalize the experience and ensure nothing gets missed in future interactions.
Make each touchpoint (from first hello to final decision) and follow up feel special, seamless, and tailored for each individual.
Keep client records consistently and thoroughly updated in Monday.com CRM, noting preferences, milestones, and next activity.
Sales Enablement Strategy Support
Share feedback during your standard 1‑1 meetings regarding your own workflow rhythm to manage appointments, check‑ins, and thoughtful follow‑ups with ease.
Support the implementation of new lead channels to better support customers at various stages and mediums of communication.
Triage prospect inquiries in the form of live chat messages, emails, phone calls, and in‑person showroom appointments with a level of warmth, professionalism, and product expertise that aligns with SKFJ.
Collaborate with Sales to share relevant insights, data, & ideas from the front lines during All Team and Weekly Sales Team Meetings.
Based on performance & interest, you may also have the opportunity to support or lead special projects related to the continuous improvement of our sales operations and the company as a whole.
Cross Functional Communication & Collaboration
Internally navigate with production team how to troubleshoot product and inventory questions to ensure a smooth end‑to‑end experience.
Collaborate with the Marketing and Operations teams to implement sales campaigns and promotions, ensuring alignment between sales efforts, overall marketing strategies, and inventory.
Set follow‑up tasks in Monday.com to stay on top of delivery timelines, post‑sale check‑ins, and any service needs that arise.
Customer Insights & Post‑Purchase Support
Keep a pulse on recurring client concerns, questions, and feedback and log them to help shape better systems.
Clearly communicate production timelines and set the right expectations, keeping clients aligned & confident throughout.
Collaborate with internal teams to refine service procedures & anticipate client needs to make the full experience feel more seamless.
Serve as first line of defense in preventing cancellations or returns with client orders, working with operations or exec if needs escalation.
Act as a thoughtful liaison between front‑of‑house and production, sharing insights to improve communication, fulfillment, and satisfaction.
Showroom Experience & Operations Support
Maintain a clean, polished, and inviting space, ensuring each client is welcomed with intention and care.
Support active appointments and walk‑ins by prepping product, capturing notes, and offering hands‑on styling guidance when needed.
Be flexible and ready to jump in wherever help is needed on the team, always putting the client experience and company objectives first.
What You Bring
2+ years of client‑facing experience ideally in fine jewelry, luxury retail, or a high‑touch hospitality setting.
Knowledge on what it means to create & guide a personalized, memorable customer experience for a premium product.
Genuine love for storytelling and connection, and a natural ability to make clients feel seen, heard, and well cared for.
Comfort navigating or learning digital tools like Monday.com, Shopify, and Google Workspace.
Strong sense of being resourceful, proactive, and intentional with all internal and external communications.
An eagerness to learn quickly and thoroughly with a self‑starter’s mindset and ability to adapt/pivot.
An appreciation for craftsmanship, artistry, and the emotional weight our pieces carry. Grace under pressure and a flexible attitude.
Who You Are As a pivotal member of our Sales team, your positive attitude and adaptability will contribute to our collective success. Your consultative approach paired with your ability to actively listen and understand customer needs enables you to provide tailored solutions and world class customer service. You are a highly motivated sales professional who is passionate about creating lasting customer connections. You describe yourself as a…
Lifelong learner who thrives in fast‑paced startup environments and is not deterred by setbacks or pivots.
Organized individual who keeps meticulous notes, sets thoughtful reminders, and stays on top of all client order details.
Team player who views wins and successes as a team effort. You’re both a meaningful individual contributor and collaborator.
Results‑oriented individual with a proven track record of achieving or exceeding sales targets.
Tech‑savvy individual who is up for the challenge of navigating digital tools and platforms to better support our customers.
Reliable, ethical self‑starter with a passionate growth mindset.
What This Role Offers
Eligibility to earn directly as part of the sales team bonus and commission incentive programs we continue to explore.
A meaningful role at the heart of a small, passionate team with tons of opportunity for upward mobility as we grow.
The chance to work closely with Sofia and learn directly with our team as we enter a rapid growth period.
A creative and dynamic environment where no two days are exactly the same and your ideas are always welcome.
Financial support for relevant learning resources that are approved by SK such as GIA certification, PM courses, sales workshops, etc.
Seniority level
Entry level
Employment type
Full-time
Industry
Luxury Goods & Jewelry
#J-18808-Ljbffr