Vertiv
Field Service Technician - San Francisco
Vertiv, San Francisco, California, United States, 94199
Field Service Technician - San Francisco
We are seeking an energetic Field Service Technician to support Vertiv’s mission‑critical infrastructure in data centers, communication networks, and industrial environments.
At Vertiv, we design, manufacture and service the technologies that keep the world’s digital economy running. We serve 70%+ of Fortune 500 companies, including industry‑leading data centers and providers of colocation and cloud services.
Why Vertiv is the best company for Field Service professionals
Industry leader with a best‑in‑class customer service and safety culture
Leaders with extensive hands‑on field service experience
Strong focus on employee technical and leadership development
Technical training in state‑of‑the‑art Training Academy or Regional Training Center
Competitive benefits: company vehicle, smartphone, laptop, PPE, 401k, profit sharing, generous PTO, medical, vision & dental
24/7 technical support and comprehensive online libraries of product documentation
Commitment to work/life balance
Employer of choice for veterans with technical backgrounds
Responsibilities
Perform service tasks as assigned in accordance with company policies and procedures
Capable of working under direct supervision or independently after training completion
Render on‑site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on safety bulletins, field change notices and service tips
Safety
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Administration
Complete accurate and timely administrative tasks (time cards, expense report, mileage reports, service request closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (vehicle, credit cards, PPE, test equipment, laptop) per company policies
Customer Satisfaction
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend customer meetings as required
Performance
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on‑site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Qualifications
ASEET or AMEET certification, or progress toward certification preferred
High school or equivalent diploma
0–2 years relevant industry experience or 2–4 years military experience in a related technical field
Strong written and verbal communication skills, time management, collaboration, and administrative proficiency
Proficient with basic site evaluation, electrical/electronic test equipment, and follow written technical documentation
Capable of performing basic fix/repair techniques under directed supervision
Proficient with Microsoft Office, Vertiv software, and personal computing skills
Excellent written and verbal reporting of work performed
Working Conditions
Travel to customer sites required within assigned district and sometimes outside district
Work includes scheduled maintenance and unscheduled service calls
Must pass a drug test, pre‑employment background check, and motor‑vehicle record check
Valid driver’s license; no more than two speeding violations in last three years and no more than one major vehicle violation in last five years
Physical Requirements Must regularly stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell; sit and climb or balance; lift up to 50 pounds consistently and occasionally up to 75 pounds. Must have close, distant, color, peripheral, depth perception and ability to adjust focus.
Core Principles & Strategic Priorities Vertiv’s core principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
Strategic priorities: Customer Focus, Operational Excellence, High‑Performance Culture, Innovation, Financial Strength.
Behaviors
Own it
Act with urgency
Foster a customer‑first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
About the Team Work Authorization: Vertiv requires legal authorization to work in the United States. Visas requiring sponsorship are not eligible.
Equal Opportunity Employer: Vertiv promotes equal opportunities for all, including protected veteran status and disability.
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At Vertiv, we design, manufacture and service the technologies that keep the world’s digital economy running. We serve 70%+ of Fortune 500 companies, including industry‑leading data centers and providers of colocation and cloud services.
Why Vertiv is the best company for Field Service professionals
Industry leader with a best‑in‑class customer service and safety culture
Leaders with extensive hands‑on field service experience
Strong focus on employee technical and leadership development
Technical training in state‑of‑the‑art Training Academy or Regional Training Center
Competitive benefits: company vehicle, smartphone, laptop, PPE, 401k, profit sharing, generous PTO, medical, vision & dental
24/7 technical support and comprehensive online libraries of product documentation
Commitment to work/life balance
Employer of choice for veterans with technical backgrounds
Responsibilities
Perform service tasks as assigned in accordance with company policies and procedures
Capable of working under direct supervision or independently after training completion
Render on‑site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices per published guidelines
Keep current on safety bulletins, field change notices and service tips
Safety
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Must wear appropriate PPE as per company guidelines
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Administration
Complete accurate and timely administrative tasks (time cards, expense report, mileage reports, service request closure, service reports) per company guidelines
Maintain individual inventory and perform cycle counts in accordance with company policy
Maintain company property (vehicle, credit cards, PPE, test equipment, laptop) per company policies
Customer Satisfaction
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend customer meetings as required
Performance
Maximize productivity by combining service opportunities
Complete all technical and administrative work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate per company guidelines
Perform inventory cycle counts per company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on‑site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Qualifications
ASEET or AMEET certification, or progress toward certification preferred
High school or equivalent diploma
0–2 years relevant industry experience or 2–4 years military experience in a related technical field
Strong written and verbal communication skills, time management, collaboration, and administrative proficiency
Proficient with basic site evaluation, electrical/electronic test equipment, and follow written technical documentation
Capable of performing basic fix/repair techniques under directed supervision
Proficient with Microsoft Office, Vertiv software, and personal computing skills
Excellent written and verbal reporting of work performed
Working Conditions
Travel to customer sites required within assigned district and sometimes outside district
Work includes scheduled maintenance and unscheduled service calls
Must pass a drug test, pre‑employment background check, and motor‑vehicle record check
Valid driver’s license; no more than two speeding violations in last three years and no more than one major vehicle violation in last five years
Physical Requirements Must regularly stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell; sit and climb or balance; lift up to 50 pounds consistently and occasionally up to 75 pounds. Must have close, distant, color, peripheral, depth perception and ability to adjust focus.
Core Principles & Strategic Priorities Vertiv’s core principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
Strategic priorities: Customer Focus, Operational Excellence, High‑Performance Culture, Innovation, Financial Strength.
Behaviors
Own it
Act with urgency
Foster a customer‑first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
About the Team Work Authorization: Vertiv requires legal authorization to work in the United States. Visas requiring sponsorship are not eligible.
Equal Opportunity Employer: Vertiv promotes equal opportunities for all, including protected veteran status and disability.
#J-18808-Ljbffr