Customer Service Specialist Job at US Tech Solutions in Franklin

Job Details:

Job Title: Customer Services Specialist II

Location: Franklin, TN (Hybrid) Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Central)

Work from home: Monday & Friday

Onsite: Tuesday, Wednesday & Thursday

Duration: 6 Months

Summary:

Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.

Process agent onboarding contracts.

Verify insurance licenses, add appointments.

Work with agents to ensure records are complete and validated.

Utilize various systems and websites to ensure accuracy.

Job Responsibility

Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.

Process agent onboarding contracts.

Verify insurance licenses, add appointments.

Work with agents to ensure records are complete and validated.

Utilize various systems and websites to ensure accuracy.

Required Qualifications

High School Diploma or GED (required)

1–3 years of customer service experience

Insurance industry knowledge (preferred)

Strong attention to detail and quality standards

Excellent organizational skills with the ability to prioritize and manage multiple tasks

Strong analytical and research skills

Ability to work independently with minimal supervision

Excellent verbal and written communication skills (emails, memos, letters)

Ability to handle confidential information reliably and tactfully

Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools

Ability to build and maintain effective working relationships with internal teams and external partners

Education

Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name:- Pihul Kumar Raj

Email:- Pihul@ustechsolutionsinc.com

Internal Id #- 25-55013