MacLean-Fogg is hiring: Customer Service Representative in New Baltimore

The Customer Service Representative provides advanced support to customers through various channels, including phone, email, and chat. This role is responsible for addressing a wide range of inquiries, from simple questions to complex issues, while ensuring high customer satisfaction.

Job Details

• Position Type: Full-time/Non-Exempt (Hourly)
• Pay Range: $22-28 per hour (depending on skills and experience)
• Work Location: Onsite - Chesterfield, MI
• Travel: 0%

Key Responsibilities

• Respond to customer inquiries promptly and professionally, ensuring a high standard of service and satisfaction.
• Provide comprehensive and accurate information regarding products and services, enabling customers to make informed decisions.
• Resolve pricing conflicts, work within the departments for support/resolution
• Assist with manual order entry, processing, and tracking, ensuring accuracy and efficiency throughout the order lifecycle.
• Maintain thorough and organized documentation of all customer interactions, ensuring clear records for future reference and analysis.
• Collaborate with team members to enhance service quality.
• Stay informed about product updates, company policies, and industry trends to provide customers with the most current information and solutions.
• Identify and assess customer needs to deliver tailored solutions, enhancing the overall customer experience and fostering loyalty.
• Assist in training and mentoring new and existing customer service representatives, promoting skill development and team cohesion.
• Handle complaints, provide appropriate solutions, follow up to ensure resolution.
• Collaborate with the accounting department to address and rectify invoice discrepancies, ensuring accurate billing and maintaining customer trust.
• Use computerized systems for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting.
• Perform all other duties as assigned.

Skills/Competencies

• Intermediate verbal and written communication skills.
• Ability to follow written and verbal directions and interpret work instructions.
• Ability to effectively solve problems and implement solutions.
• Ability to work as part of a team effectively.

Qualifications (Required)

• Experience: Minimum of 2 years with customer service experience

Physical Requirements

• Must be able to sit for long periods.

About MacLean-Fogg

At MacLean-Fogg, you'll be part of a global manufacturing leader with a 100-year legacy of innovation and excellence. We partner with some of the world's most iconic brands to create high-quality fasteners, components, and engineered solutions for industries that shape the future. With the addition of Mallard Manufacturing, we've expanded into industry-leading gravity flow solutions for material handling. Here, your ideas and skills will make an impact—driving cutting-edge solutions, advancing sustainability, and helping build a better tomorrow. Join a collaborative team where your contributions matter and your career can thrive.

Why Join MacLean-Fogg?

At MacLean-Fogg, we are committed to supporting our employees with a comprehensive benefits package designed to foster growth, well-being, and financial security:

• Competitive Pay & Rewards: Your hard work matters—earn competitive wages with recognition for your contributions.
• Health & Wellness Coverage: Comprehensive medical, dental, and vision plans, with 100% coverage for preventative care.
• On-Demand Pay with PayActiv: Access your earned wages when you need them—no waiting for payday.
• Future Financial Security: 401(k) with company match and profit-sharing to build long-term financial stability.
• Support for Families: Paid parental leave for all parents during life's biggest milestones.
• Smart Savings Options: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage healthcare costs.
• Extra Wellness Perks: Tuition reimbursement, wellness equipment rebates, and free professional therapy sessions through Spring Health.
• Life & Accident Insurance: Protection for you and peace of mind for your loved ones.
• Disability Coverage: Income protection when the unexpected happens.
• Exclusive Vehicle Discounts: Save on new vehicles from leading manufacturers.
• Work-Life Balance Benefits: Flexible benefits tailored to your personal and family needs.
• Holiday Appreciation: Receive turkeys and hams to enjoy with your family during the holidays.
• Career Growth & Learning: Free access to LinkedIn Learning plus our Leadership Development Program to sharpen your skills and accelerate your career.

Diversity & Inclusion at MacLean-Fogg

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and is for compliance with certain record-keeping requirements. MacLean-Fogg is dedicated to fostering an inclusive and diverse workplace. We actively promote equal opportunity for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Discover more about your Equal Employment Opportunity rights as an applicant. If you require a reasonable accommodation to participate in our hiring process, please contact

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