Retail Customer Service Coo Job at Victory Programs in Boston

Full-time These qualities are essential for guiding a diverse and talented team toward achieving our goals. The ideal Chief Operating Officer (COO) will possess the skills, sensitivity, and confidence needed to maximize each team member's contributions to our mission. While the COO must implement efficient and effective systems to enhance the organization's productivity, it is also crucial that the team retains the creative spark that drives the Victory Programs Standards of Excellence and Philosophy of Care. The COO will report to the Chief Executive Officer and will be primarily responsible for overseeing the overall operations of the agency. This role requires general knowledge in impact evaluation, quality assurance and compliance, procurement, facilities and maintenance, office management, and information technology. Additionally, the ideal candidate will lead the development of new program spaces, including the creation of additional housing sites for individuals exiting homelessness. This involves identifying suitable locations, evaluating project feasibility, and securing financingoffering a meaningful opportunity to make a tangible difference in the community. Candidates should have a proven background in affordable housing financing resources, a solid understanding of building systems and construction management, and experience in managing infrastructure while providing senior leadership across a growing nonprofit. Last but not least, the ideal candidate for this role will have compassion and empathy for those experiencing homelessness, substance abuse disorders and other chronic health conditions. Building Operations and Real Estate Development Define project concepts to meet program needs and fulfil the mission of the Victory Program. Identify and analyze potential sites and secure site control. Assess the feasibility of project development and operations. Conduct research on housing needs and market conditions for specific projects. Obtain financing for projects through grants, loans, tax credits, and other subsidies; prepare funding applications and negotiate financing agreements. Assemble and manage development teams, including architects, contractors, attorneys, construction managers, and other consultants. Solicit bids for professional services, enter into contracts, and supervise the performance of project partners. Oversee the construction management process, including the preparation of requisitions and draw requests, and work with the Finance department regarding cost certifications and project closeout. Coordinate the transition of completed projects to the Facilities and relevant Programs teams. Supervise the Director of Technology, including analyzing the current technology infrastructure and planning the next level of information technology systems to support the growth of specific programs and the organization overall. Manage the Director of Facilities to ensure maintenance, safety, and management tasks that promote a clean and safe working environment for the agencys employees. Present to the Board as requested and serve on various board committees. Manage the Senior Director of Impact and Evaluation, including the production and implementation of a Balanced Scorecard metric throughout the organization. Participate in multiple cross-disciplinary planning teams. Support the management process that measures and evaluates progress against organizational goals. Project Management and Capacity Building Thoroughly review and familiarize yourself with program contracts, legal documents, and insurance policies. Participate in grant preparation necessary for city, state, and federal contracts for assigned programs. Develop, evaluate, and update internal controls governing both programs and administrative departments. Uphold the Standards of Excellence and administer policies for sound fiscal and operational management, ensuring the proper delivery of all services. Support VPI in functioning as a unified agency and engage in a matrix management and decision-making structure. At least five years of experience managing multiple departments or projects. Two years of professional experience in community development, affordable housing development, or a related field. Knowledge of affordable housing financing tools, including LIHTC, FHLB, CDBG, HUD, HOME, Housing Trust Fund, and others. Familiarity with the compliance and regulatory requirements of various funding sources. Ability to prepare competitive funding applications. Skilled in managing complex and time-sensitive processes, funding requirements, and relationships to ensure projects are completed on time and within budget. Proficient in evaluating risk and developing risk management plans for projects and programs. Ability to think strategically, anticipate future consequences and trends, and incorporate those insights into organizational planning. Thorough understanding of business systems, with broad experience in strategic development and planning, budgeting, business analysis, information systems, and human resources. Team Building: Exceptional skills in managing and leading people; Regulatory Knowledge: Significant knowledge of federal, state, and city contract requirements, as well as OMB Circular A-133. Personal Attributes: Maturity, organization, adaptability, and the ability to work well with others while motivating them. Solid financial knowledge and skills. Proficient in various software and database applications. To increase equity, because we know that salary negotiations tend to have an unfair bias, we do not participate in a salary negotiation process for any exempt candidate. The annual starting salary for the Chief Operating Officer is $150,000. therefore, exempt employees are not eligible for overtime pay. Victory Programs' comprehensive benefits include health, dental, and vision insurance, flexible spending accounts, retirement savings, generous vacation, STD/LTD/Life Insurance, and paid professional development. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.