Service Delivery Manager

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards. To oversee quality assurance processes, ensuring adherence to coding standards, implementation of best practices and perform Value creation and KM activities. To ensure process improvement and compliance, participate in technical design discussions and review technical documents. To create project plans and keep track of schedule for on-time delivery as per the defined quality standards. To work closely with the development team and on-site engineers to understand technical requirements and work with them to address and resolve technical issues. Identify and flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies and contingency plans to address risks, and provide regular project updates to key stakeholders. Skills Needed: Experience working in support projects Project management tracking and monitoring Utility domain exposure Stakeholder management Release management Exposure to Jira and Service Now PMP certification

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