Digitas North America
Vice President Director, Technology - AI Customer Solutions
Digitas North America, Boston, Massachusetts, United States, 02298
Vice President Director, Technology - AI Customer Solutions
Digitas is seeking a Vice President Director, Technology - AI Customer Solutions to drive technical innovation at the intersection of generative AI, data, and digital marketing. In this pivotal role, you will partner closely with client teams, internal teams and practices to analyze their processes, uncover pain points, and map out opportunities for AI transformation.
Base pay range: $135,375.00/yr - $207,424.00/yr
Key Responsibilities:
Supporting organic growth or new business activities such as RFP responses and client pitch development, presentation and follow-up
Building client relationships and trust, and act as an AI solution expert for their team
Translate complex technical solutions into easy-to-understand concepts while conveying value and need
Conducting client walkthroughs of requirements, technology recommendations/POVs and/or live demonstrations of working functionality and capturing feedback
Partner with client & project teams to define technology roadmaps
Directing and driving the end-to-end discovery, strategy, and delivery of AI-powered projects using our bespoke generative AI platform
Gather requirements, architect, prototype, and implement innovative solutions across diverse business use cases
Collaborate with cross-disciplinary teams—including designers, developers, and strategists—to ideate, develop, and launch new products and experiences
Partner with clients to understand their evolving generative AI needs and proactively identify opportunities where generative AI or technology can support their business goals
Lead requirements gathering, use case documentation, and define acceptance criteria in partnership with clients, stakeholders and development teams
Identify opportunities to expand and enhance core platform and collaborate with platform development team to implement
Guide teams, including Product Managers, Engineers, and QA Analysts, across the full software development lifecycle (SDLC), ensuring high-quality, timely delivery
Conduct technology audits, vendor analyses, and help define product roadmaps and technical strategies
Be a subject matter expert in prompt engineering and generative AI best practices, offering hands‑on guidance and training to clients to maximize the value of the platform
Present complex technical concepts to both technical and non‑technical audiences with clarity and confidence
Stay current with the latest advancements in emergent technologies, protocols, frameworks, best practices and compliance as related to generative AI (for example: CP2A, Responsible AI, MCP, and EvalOps), while identifying opportunities for new processes, functionality and improvement. Maintain strong organizational, time‑management, and risk‑mitigation practices in a dynamic, fast‑paced environment.
Flexibility working with international timezones
Qualifications:
9+ years in a Product Manager, Product Owner, or Business Analyst role, with significant digital/technology project experience
4+ years consulting or working in a digital agency environment
Bachelor’s degree (or equivalent) in Business or Technology related field preferred
Robust expertise in Artificial Intelligence and Generative AI, with hands‑on experience in designing, deploying, and optimizing solutions
Proven capability in system/business analysis and driving product development from ideation to launch
Proficiency in modern AI platforms, tools, and the digital/software development lifecycle
Excellent analytical, creative problem‑solving, and critical thinking skills
Exceptional communication, presentation, and interpersonal abilities
Demonstrated leadership in managing multidisciplinary teams and fostering innovation
Adaptability to handle risk, change, and feedback while maintaining composure under pressure
Outstanding written and verbal communication skills to support interaction with a variety of team members at different seniority levels and varying degrees of technical understanding
Experience working directly with senior level clients to gain trust and establish rapport for product management, technology assessment and development work required
Outstanding technical documenting skills
Experience using Atlassian tools (JIRA, Confluence) required
Experience working with remote teams in different time zones required
Flexibility to travel as needed required
Benefits:
Medical insurance
Vision insurance401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Seniority Level Director
Employment Type Full‑time
Job Function Advertising, Marketing, and Product Management
Industries Advertising Services and Marketing Services
About Digitas: Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.
The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.
Digitas is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range:
$135,375 - $207,424 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 2/1/2026.
Ready to drive innovation at the forefront of AI? Apply today!
#J-18808-Ljbffr
Base pay range: $135,375.00/yr - $207,424.00/yr
Key Responsibilities:
Supporting organic growth or new business activities such as RFP responses and client pitch development, presentation and follow-up
Building client relationships and trust, and act as an AI solution expert for their team
Translate complex technical solutions into easy-to-understand concepts while conveying value and need
Conducting client walkthroughs of requirements, technology recommendations/POVs and/or live demonstrations of working functionality and capturing feedback
Partner with client & project teams to define technology roadmaps
Directing and driving the end-to-end discovery, strategy, and delivery of AI-powered projects using our bespoke generative AI platform
Gather requirements, architect, prototype, and implement innovative solutions across diverse business use cases
Collaborate with cross-disciplinary teams—including designers, developers, and strategists—to ideate, develop, and launch new products and experiences
Partner with clients to understand their evolving generative AI needs and proactively identify opportunities where generative AI or technology can support their business goals
Lead requirements gathering, use case documentation, and define acceptance criteria in partnership with clients, stakeholders and development teams
Identify opportunities to expand and enhance core platform and collaborate with platform development team to implement
Guide teams, including Product Managers, Engineers, and QA Analysts, across the full software development lifecycle (SDLC), ensuring high-quality, timely delivery
Conduct technology audits, vendor analyses, and help define product roadmaps and technical strategies
Be a subject matter expert in prompt engineering and generative AI best practices, offering hands‑on guidance and training to clients to maximize the value of the platform
Present complex technical concepts to both technical and non‑technical audiences with clarity and confidence
Stay current with the latest advancements in emergent technologies, protocols, frameworks, best practices and compliance as related to generative AI (for example: CP2A, Responsible AI, MCP, and EvalOps), while identifying opportunities for new processes, functionality and improvement. Maintain strong organizational, time‑management, and risk‑mitigation practices in a dynamic, fast‑paced environment.
Flexibility working with international timezones
Qualifications:
9+ years in a Product Manager, Product Owner, or Business Analyst role, with significant digital/technology project experience
4+ years consulting or working in a digital agency environment
Bachelor’s degree (or equivalent) in Business or Technology related field preferred
Robust expertise in Artificial Intelligence and Generative AI, with hands‑on experience in designing, deploying, and optimizing solutions
Proven capability in system/business analysis and driving product development from ideation to launch
Proficiency in modern AI platforms, tools, and the digital/software development lifecycle
Excellent analytical, creative problem‑solving, and critical thinking skills
Exceptional communication, presentation, and interpersonal abilities
Demonstrated leadership in managing multidisciplinary teams and fostering innovation
Adaptability to handle risk, change, and feedback while maintaining composure under pressure
Outstanding written and verbal communication skills to support interaction with a variety of team members at different seniority levels and varying degrees of technical understanding
Experience working directly with senior level clients to gain trust and establish rapport for product management, technology assessment and development work required
Outstanding technical documenting skills
Experience using Atlassian tools (JIRA, Confluence) required
Experience working with remote teams in different time zones required
Flexibility to travel as needed required
Benefits:
Medical insurance
Vision insurance401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
Seniority Level Director
Employment Type Full‑time
Job Function Advertising, Marketing, and Product Management
Industries Advertising Services and Marketing Services
About Digitas: Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.
The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.
Digitas is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range:
$135,375 - $207,424 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 2/1/2026.
Ready to drive innovation at the forefront of AI? Apply today!
#J-18808-Ljbffr