Bay Cove Human Services
Bay Cove Human Services partners with individuals to overcome challenges and realize personal potential. Bay Cove delivers individualized, compassionate services to people facing developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.
Job Summary The Outpatient Clinic Director provides administrative oversight of the Outpatient Clinic and creates, directs, and implements policies and procedures. The Director manages day‑to‑day clinical services, including outpatient psychiatry and outpatient therapy delivered to individuals with mental health challenges. The Director ensures services are consistent with Bay Cove’s mission of partnering with persons to achieve independence and improved quality of life. This is an exempt position.
Supervisory Responsibilities
Outpatient Therapists
Essential Job Duties
Oversee delivery of high quality, timely, professional outpatient clinical services including intake, assessment, treatment planning, counseling, and psychopharmacological services.
Maintain a small client caseload and provide individual and group therapy as needed to meet designated productivity requirements.
Oversee provider and staff scheduling, client flow, client satisfaction, budget management, personnel management and development, and ensure compliance with Bay Cove policies and protocols.
Ensure employee hiring, credentialing, orientation, ongoing performance appraisal, and supervision occur in a manner consistent with agency and payer standards.
Ensure timely clinical documentation fulfilling requisite standards regarding medical necessity and description of services related to the treatment plan and/or any crisis concerns.
Ensure that Multidisciplinary Team Reviews, Utilization Reviews and Peer Reviews occur for all needed services and direct and coordinate completion of documentation necessary for successful billing.
Responsible for ongoing quality assurance and improvement activities related to payor site visits, accreditation, and Agency or Departmental (DPH and/or DMH) standards.
Utilize recovery‑oriented language and principles in all communication and interactions with persons, colleagues, and collaterals.
Maintain compliance with industry standards and health care laws and regulations.
Requirements
Master’s degree in social work, psychology, counseling or related field.
LICSW, LMHC, or other behavioral health license qualifying as Licensed Practitioner of the Healing Arts.
At least three years of experience providing services to adults with mental health challenges.
At least two years of supervisory and management experience.
Knowledge of outpatient clinic operations and standards preferred.
Knowledge of 3rd Party regulations and processes preferred.
High degree of personal organization, attention to detail, and time management skills.
Professional writing and verbal communication skills.
Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Use of personal cellular telephone for work communication.
Bilingual candidates encouraged; pay differential offered for fluency in certain essential languages.
Benefits Pay Range: $90,000 – $95,000
Equal Opportunity Employment Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and requires candidates to be authorized to work in the United States.
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Job Summary The Outpatient Clinic Director provides administrative oversight of the Outpatient Clinic and creates, directs, and implements policies and procedures. The Director manages day‑to‑day clinical services, including outpatient psychiatry and outpatient therapy delivered to individuals with mental health challenges. The Director ensures services are consistent with Bay Cove’s mission of partnering with persons to achieve independence and improved quality of life. This is an exempt position.
Supervisory Responsibilities
Outpatient Therapists
Essential Job Duties
Oversee delivery of high quality, timely, professional outpatient clinical services including intake, assessment, treatment planning, counseling, and psychopharmacological services.
Maintain a small client caseload and provide individual and group therapy as needed to meet designated productivity requirements.
Oversee provider and staff scheduling, client flow, client satisfaction, budget management, personnel management and development, and ensure compliance with Bay Cove policies and protocols.
Ensure employee hiring, credentialing, orientation, ongoing performance appraisal, and supervision occur in a manner consistent with agency and payer standards.
Ensure timely clinical documentation fulfilling requisite standards regarding medical necessity and description of services related to the treatment plan and/or any crisis concerns.
Ensure that Multidisciplinary Team Reviews, Utilization Reviews and Peer Reviews occur for all needed services and direct and coordinate completion of documentation necessary for successful billing.
Responsible for ongoing quality assurance and improvement activities related to payor site visits, accreditation, and Agency or Departmental (DPH and/or DMH) standards.
Utilize recovery‑oriented language and principles in all communication and interactions with persons, colleagues, and collaterals.
Maintain compliance with industry standards and health care laws and regulations.
Requirements
Master’s degree in social work, psychology, counseling or related field.
LICSW, LMHC, or other behavioral health license qualifying as Licensed Practitioner of the Healing Arts.
At least three years of experience providing services to adults with mental health challenges.
At least two years of supervisory and management experience.
Knowledge of outpatient clinic operations and standards preferred.
Knowledge of 3rd Party regulations and processes preferred.
High degree of personal organization, attention to detail, and time management skills.
Professional writing and verbal communication skills.
Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Use of personal cellular telephone for work communication.
Bilingual candidates encouraged; pay differential offered for fluency in certain essential languages.
Benefits Pay Range: $90,000 – $95,000
Equal Opportunity Employment Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and requires candidates to be authorized to work in the United States.
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