City of Albuquerque
This is an unclassified at-will position requiring confirmation by the City Council.
The Chief of Staff performs duties as assigned by the Mayor and Chief Administrative Officer; manages and directs the day-to-day operations of the Mayor/CAO office; supports the Mayor on a wide range of special initiatives; and serves on various boards and committees. Areas of direct supervision include public and constituent affairs, communication and media relations, intergovernmental relations, community engagement, and administrative functions.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job descriptions are not intended to reflect all duties performed within the job.
Preferred Knowledge and Experience Requirements
Demonstrates strong leadership, strategic analysis, management and decision making skills
Exercises sound judgment, is a team player, understands collective and individual accountability, and self-manages
Possesses and maintains a strong commitment to equitable and inclusive policies, procedures, communications and day-to-day operations
Exhibits active listening while also maintaining professional and assertive communications
Problem‑solves in an organized, creative and strategically-minded manner
Has significant experience in public administration and public policy, and general knowledge about the operations of municipal government and elected office
Effectively manages and empowers employees and fosters performance‑based outcomes
Manages multiple tasks and objectives at the same time; strong project management skills
Interfaces comfortably with senior officials and members of the community
Understands city human resources policies and labor contract frameworks
Has a strong understanding of motivation, accountability and performance concepts in large organizations and can demonstrate the ability to drive initiatives in a bureaucratic context
Has a strong understanding of and commitment to principles of civic pride, equity and inclusion
Essential Duties and Responsibilities
Manage the Mayor/CAO office staff; develop, implement and monitor staff work plans to achieve office goals, objectives and performance measures
Report to the Mayor and Chief Administrative Officer to ensure execution on key priorities and deliverables; oversee immediate and longer‑terms programs and projects
Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and making hiring, termination, and disciplinary decisions or recommendations
Analyze a variety of budgetary, organizational and procedural problems and recommend solutions
Provide oversight of Mayor/CAO office budget and expenditures
Oversee constituent service operations in a manner consistent with the city’s quality and resident service expectations
Oversee and strategize on communications and public engagement efforts
Establish and maintain effective working relationships with elected officials, city employees, other governmental officials, business and community leaders, community stakeholders, and the public
Provide the final overall quality control actions and intent of the operations of the city executive team and staff
Act as a chief liaison on behalf of the Mayor on citywide issues
Work with government relations staff on issues related to state and federal legislative affairs and policy
Maintain sensitive and confidential information
Temporarily act as chief executive of the city when appropriate authority is delegated
Prepare clear and concise oral and written reports
Maintain exceptional attention to detail and high level of written and verbal communication skills
Act with a sense of urgency and work well under high‑pressure and tight deadlines
Oversee and troubleshoot city departments as determined by the Mayor and CAO
Perform the essential functions of the job with or without reasonable accommodation
Education and experience directly related to the minimum requirements below may be interchangeable on a year-for-year basis.
The following qualifications are preferred: Master’s Degree or Juris Doctorate from an accredited college or university; Three (3) years experience in public administration, criminal justice, government, chief of staff, nonprofit, or political organization experience; To include three (3) years of supervisory experience managing at least five (5) or more employees; Experience overseeing hiring and employee relations; Experience in direct management of a budget of $200,000 or more; At least five (5) years of full‑time employment.
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Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job descriptions are not intended to reflect all duties performed within the job.
Preferred Knowledge and Experience Requirements
Demonstrates strong leadership, strategic analysis, management and decision making skills
Exercises sound judgment, is a team player, understands collective and individual accountability, and self-manages
Possesses and maintains a strong commitment to equitable and inclusive policies, procedures, communications and day-to-day operations
Exhibits active listening while also maintaining professional and assertive communications
Problem‑solves in an organized, creative and strategically-minded manner
Has significant experience in public administration and public policy, and general knowledge about the operations of municipal government and elected office
Effectively manages and empowers employees and fosters performance‑based outcomes
Manages multiple tasks and objectives at the same time; strong project management skills
Interfaces comfortably with senior officials and members of the community
Understands city human resources policies and labor contract frameworks
Has a strong understanding of motivation, accountability and performance concepts in large organizations and can demonstrate the ability to drive initiatives in a bureaucratic context
Has a strong understanding of and commitment to principles of civic pride, equity and inclusion
Essential Duties and Responsibilities
Manage the Mayor/CAO office staff; develop, implement and monitor staff work plans to achieve office goals, objectives and performance measures
Report to the Mayor and Chief Administrative Officer to ensure execution on key priorities and deliverables; oversee immediate and longer‑terms programs and projects
Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and making hiring, termination, and disciplinary decisions or recommendations
Analyze a variety of budgetary, organizational and procedural problems and recommend solutions
Provide oversight of Mayor/CAO office budget and expenditures
Oversee constituent service operations in a manner consistent with the city’s quality and resident service expectations
Oversee and strategize on communications and public engagement efforts
Establish and maintain effective working relationships with elected officials, city employees, other governmental officials, business and community leaders, community stakeholders, and the public
Provide the final overall quality control actions and intent of the operations of the city executive team and staff
Act as a chief liaison on behalf of the Mayor on citywide issues
Work with government relations staff on issues related to state and federal legislative affairs and policy
Maintain sensitive and confidential information
Temporarily act as chief executive of the city when appropriate authority is delegated
Prepare clear and concise oral and written reports
Maintain exceptional attention to detail and high level of written and verbal communication skills
Act with a sense of urgency and work well under high‑pressure and tight deadlines
Oversee and troubleshoot city departments as determined by the Mayor and CAO
Perform the essential functions of the job with or without reasonable accommodation
Education and experience directly related to the minimum requirements below may be interchangeable on a year-for-year basis.
The following qualifications are preferred: Master’s Degree or Juris Doctorate from an accredited college or university; Three (3) years experience in public administration, criminal justice, government, chief of staff, nonprofit, or political organization experience; To include three (3) years of supervisory experience managing at least five (5) or more employees; Experience overseeing hiring and employee relations; Experience in direct management of a budget of $200,000 or more; At least five (5) years of full‑time employment.
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