24 Hour Fitness
Overview
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals. Responsibilities
Guest Experience and New Member On-boarding Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that align with their fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company-provided presentation tools. Enrols guests using Company sales techniques and protocol. Adheres to Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members and supports member retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals. Prospecting and Lead Generation Obtains leads externally from the community using company-provided tools/programs (e.g., community outreach/local promotions, corporate sales on-sites). Generates leads internally through promotions, referrals, guest passes, and following up on leads via phone. Sets appointments for leads and potential new business opportunities. Promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business using a Lead Management System. Executes daily planner to track and plan lead management and selling activities. Consistently achieves or exceeds personal productivity goals. Member Experience Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with fitness offerings including personal training, group exercise classes and 24GO digital content. Maintains relationships with members as a resource for questions or concerns and connects them to the right 24 Hour Fitness resources. Provides a clean, friendly, well-maintained club for members and guests. Helps new members become comfortable in the club. Variable Compensation
Team Members in this role are eligible to participate in 24 Hour Fitness\'s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and align pay with contributions. Organization Relationships
Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside/third party vendors. This position has no direct reports. Required Qualifications
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques. General understanding of the Fitness Industry. Ability to work with computers. Strong interpersonal communication skills. Strong customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate a Point of Sale (POS) System. Knowledge of Membership System software preferred. Minimum Educational Level/Certifications
High School Diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization is required (within 60 days of employment). Bachelor\'s degree preferred. Work Experience and Qualifications
Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands/Environmental Conditions
Ability to work in a club environment; move about club floors and rooms. Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures. Ability to communicate telephonically with members. Ability to access and operate company computer systems including document preparation, data entry, reading and interpreting general and financial reports from a computer database or email system. Exposure to moving mechanical parts. Ability to work a varied schedule to support business needs, including extended workdays, weekends and holidays. Able to work in a loud environment. Travel Requirement
Minimum travel may be required for training purposes and lead generation. Disclaimers
Disclaimer: The statements describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties change with business necessity. Compliance & Integrity: Supports compliance and workplace conduct by maintaining privacy and confidentiality, protecting organizational assets, acting with ethics, reporting non-compliance, and adhering to applicable laws and policies. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. Service & Quality: Demonstrates service behaviors and knowledge, skills, abilities, and behaviors to provide superior and culturally sensitive service to members, team members, contractors and vendors. Workplace Safety: Employees are accountable for working safely and reporting injuries and hazards to their supervisor immediately. Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, with Company-paid benefits such as group life and accidental death and dismemberment insurance. Eligibility depends on position, hire/service date and hours worked. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership. Compensation Summary
All Employees:
Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Plan. Average of 30 hours or more per week:
Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted range based on location, experience and education. Pay Range: $19.18 - $19.18
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The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement and attainment of sales revenue goals. Responsibilities
Guest Experience and New Member On-boarding Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services will satisfy their fitness needs. Tours potential members through the club and describes the facility, equipment, services and amenities that align with their fitness needs and goals. Ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company-provided presentation tools. Enrols guests using Company sales techniques and protocol. Adheres to Membership Agreement Procedures (MAP) when enrolling members and guests. On-boards new members and supports member retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals. Prospecting and Lead Generation Obtains leads externally from the community using company-provided tools/programs (e.g., community outreach/local promotions, corporate sales on-sites). Generates leads internally through promotions, referrals, guest passes, and following up on leads via phone. Sets appointments for leads and potential new business opportunities. Promotes local and global marketing campaigns to leads and members. Manages and follows up on leads/new business using a Lead Management System. Executes daily planner to track and plan lead management and selling activities. Consistently achieves or exceeds personal productivity goals. Member Experience Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and retention. Ensures members receive a friendly greeting/check-in and prompt attention to their needs. Engages members with fitness offerings including personal training, group exercise classes and 24GO digital content. Maintains relationships with members as a resource for questions or concerns and connects them to the right 24 Hour Fitness resources. Provides a clean, friendly, well-maintained club for members and guests. Helps new members become comfortable in the club. Variable Compensation
Team Members in this role are eligible to participate in 24 Hour Fitness\'s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and align pay with contributions. Organization Relationships
Reports to the Sales and Service Manager. Communicates with club members, prospective members and outside/third party vendors. This position has no direct reports. Required Qualifications
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques. General understanding of the Fitness Industry. Ability to work with computers. Strong interpersonal communication skills. Strong customer service skills. Independent, self-starter with strong organizational skills. Ability to work as part of a team. Ability to operate a Point of Sale (POS) System. Knowledge of Membership System software preferred. Minimum Educational Level/Certifications
High School Diploma or GED. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization is required (within 60 days of employment). Bachelor\'s degree preferred. Work Experience and Qualifications
Prior experience in fitness or retail industry preferred. 1-2 years of experience in service sales preferred. Physical Demands/Environmental Conditions
Ability to work in a club environment; move about club floors and rooms. Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures. Ability to communicate telephonically with members. Ability to access and operate company computer systems including document preparation, data entry, reading and interpreting general and financial reports from a computer database or email system. Exposure to moving mechanical parts. Ability to work a varied schedule to support business needs, including extended workdays, weekends and holidays. Able to work in a loud environment. Travel Requirement
Minimum travel may be required for training purposes and lead generation. Disclaimers
Disclaimer: The statements describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties change with business necessity. Compliance & Integrity: Supports compliance and workplace conduct by maintaining privacy and confidentiality, protecting organizational assets, acting with ethics, reporting non-compliance, and adhering to applicable laws and policies. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. Service & Quality: Demonstrates service behaviors and knowledge, skills, abilities, and behaviors to provide superior and culturally sensitive service to members, team members, contractors and vendors. Workplace Safety: Employees are accountable for working safely and reporting injuries and hazards to their supervisor immediately. Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, with Company-paid benefits such as group life and accidental death and dismemberment insurance. Eligibility depends on position, hire/service date and hours worked. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership. Compensation Summary
All Employees:
Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Plan. Average of 30 hours or more per week:
Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted range based on location, experience and education. Pay Range: $19.18 - $19.18
#J-18808-Ljbffr