iCrossing
Job Description
We’re a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise. About This Job
The Sr. Engagement Manager will drive digital marketing transformation at the enterprise level for an account. The role requires identifying growth opportunities, building trusted relationships with key stakeholders, and leading a cross‑functional engagement team. Candidates with experience in management consulting, digital transformation, and digital business strategy will be strongly considered. The full‑time role requires 2 days per week in the office. Responsibilities
Lead end‑to‑end direction and day‑to‑day execution of the client digital program, including directing engagement team members on the account. Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to align delivery plans and commercial targets. Maintain an operational model that drives business outcomes and improve engagement leadership practices through methodology and clear, repeatable processes. Monitor and enhance the model over time to meet and exceed client expectations. Provide leadership to develop custom approaches and solutions to client program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals. Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to evangelize iCrossing’s expertise as a strategic and pragmatic delivery partner, with guidance from executive sponsors. Develop a detailed knowledge of iCrossing services, capabilities, and differentiators. Cultivate client relationships through content, communication, reliability and relatability. Mentor and nurture talent on the team. Collaborate, develop and strategize account plans to meet growth targets. Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals. Track progress toward goals and commitments for the program, and report on them to decision makers. Own service quality and partner with competency leaders on problem mitigation and risk management communications. Skills & Experience
12+ years of related work experience; background with a major strategic consulting firm preferred. Bachelor’s Degree; advanced degree or MBA a plus. Fast, accurate, and authoritative analysis, forecasting, and decision‑making. Deep expertise in assembling and managing digital experience transformation programs. Comfort with ambiguity and broad requests, able to validate understanding and deliver concrete projects. Strong commercial and business acumen. Record of lasting, mutually beneficial business relationships. Exemplary verbal and written communication skills including storytelling and presentation. Leadership ability, especially to drive action without direct authority. Exceptional analytical and quantitative problem‑solving skills. Ability to build and delegate clear, focused presentations for any audience. Skills to communicate and break down complex ideas effectively. Strong presentation skills with proficiency in PowerPoint or Keynote. Balanced sense of immediate pragmatism and long‑term vision. Understands the value of service and the ability to evaluate client needs. Experience managing and maintaining customer relationships. Ability to collaborate cross‑functionally with internal departments to contribute to new business. Ability to adapt to rapidly changing business needs and priorities. Applies ingenuity and determination to find best options to support business needs. Takes ownership of outstanding issues, is accountable, and establishes credibility. Respects others’ opinions and works to create an environment of trust. Benefits
Medical, dental, vision, life and disability insurance 401(k) Retirement Plan Flexible Spending & Health Savings Account Paid holidays, vacation, and sick time Parental Leave Employee assistance program and other company benefits. For Chicago, the estimated salary range for this position is between $134,000 and $178,000. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Seniority level
Director Employment type
Full‑time Job function
Business Development and Sales Industry
Marketing Services
#J-18808-Ljbffr
We’re a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise. About This Job
The Sr. Engagement Manager will drive digital marketing transformation at the enterprise level for an account. The role requires identifying growth opportunities, building trusted relationships with key stakeholders, and leading a cross‑functional engagement team. Candidates with experience in management consulting, digital transformation, and digital business strategy will be strongly considered. The full‑time role requires 2 days per week in the office. Responsibilities
Lead end‑to‑end direction and day‑to‑day execution of the client digital program, including directing engagement team members on the account. Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to align delivery plans and commercial targets. Maintain an operational model that drives business outcomes and improve engagement leadership practices through methodology and clear, repeatable processes. Monitor and enhance the model over time to meet and exceed client expectations. Provide leadership to develop custom approaches and solutions to client program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals. Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to evangelize iCrossing’s expertise as a strategic and pragmatic delivery partner, with guidance from executive sponsors. Develop a detailed knowledge of iCrossing services, capabilities, and differentiators. Cultivate client relationships through content, communication, reliability and relatability. Mentor and nurture talent on the team. Collaborate, develop and strategize account plans to meet growth targets. Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals. Track progress toward goals and commitments for the program, and report on them to decision makers. Own service quality and partner with competency leaders on problem mitigation and risk management communications. Skills & Experience
12+ years of related work experience; background with a major strategic consulting firm preferred. Bachelor’s Degree; advanced degree or MBA a plus. Fast, accurate, and authoritative analysis, forecasting, and decision‑making. Deep expertise in assembling and managing digital experience transformation programs. Comfort with ambiguity and broad requests, able to validate understanding and deliver concrete projects. Strong commercial and business acumen. Record of lasting, mutually beneficial business relationships. Exemplary verbal and written communication skills including storytelling and presentation. Leadership ability, especially to drive action without direct authority. Exceptional analytical and quantitative problem‑solving skills. Ability to build and delegate clear, focused presentations for any audience. Skills to communicate and break down complex ideas effectively. Strong presentation skills with proficiency in PowerPoint or Keynote. Balanced sense of immediate pragmatism and long‑term vision. Understands the value of service and the ability to evaluate client needs. Experience managing and maintaining customer relationships. Ability to collaborate cross‑functionally with internal departments to contribute to new business. Ability to adapt to rapidly changing business needs and priorities. Applies ingenuity and determination to find best options to support business needs. Takes ownership of outstanding issues, is accountable, and establishes credibility. Respects others’ opinions and works to create an environment of trust. Benefits
Medical, dental, vision, life and disability insurance 401(k) Retirement Plan Flexible Spending & Health Savings Account Paid holidays, vacation, and sick time Parental Leave Employee assistance program and other company benefits. For Chicago, the estimated salary range for this position is between $134,000 and $178,000. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Seniority level
Director Employment type
Full‑time Job function
Business Development and Sales Industry
Marketing Services
#J-18808-Ljbffr