Franklin Group
Senior Community Manager- The Bixby & Harlow Navy Yard
Franklin Group, Washington, District of Columbia, us, 20022
Senior Community Manager – The Bixby & Harlow Navy Yard
Franklin Group is seeking an experienced Senior Community Manager for The Bixby & Harlow Navy Yard. Tax credit experience is highly preferred.
Job Summary Responsible for the operational and financial aspects of a community, meeting company goals in those areas.
Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
Essential Duties and Responsibilities
Operating the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
Required to work one weekend a month, preferably the first weekend of the month.
Perform physical inspections of the community and verify condition of vacant apartments; coordinate with maintenance staff to ensure timely reconditioning after move‑out.
Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for interviewing, hiring and onboarding all community team members. Order maintenance uniforms and ID badges.
Ensure a professional appearance and behavior at all times for self and community team members.
Handle inventory and ordering of all necessary administrative supplies and equipment for the office staff.
Implement, enforce, and monitor all company policies and procedures ensuring compliance across all departments.
Leasing supervision: ensure all sales techniques and methods required by the company are employed effectively and professionally.
Approve and submit all invoices for payment through Nexus.
Ensure all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
Generate and analyze various reports such as Leasing Trends, Financial Performance and Projections, and Occupancy Verifications.
Implement, design, and maintain resident retention programs such as referral or social activity initiatives.
Ensure all personnel in all departments operate within OSHA standards and company safety policies.
Report any unusual or extraordinary circumstances concerning residents or the community.
Seek educational opportunities and self‑improvement for personal growth and development.
Supervisory Responsibilities Directly supervises one or more team members in the office and/or maintenance teams. Performs supervisory duties in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, planning, assigning, appraising performance, and addressing complaints.
Qualifications Education and/or Experience:
High school diploma or GED; or three to five years related experience and/or training; or an equivalent combination. Tax credit experience highly preferred.
Communication and Presentation Skills:
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and regulations; prepare reports and correspondence; present information to managers, residents, customers, and the public.
Leadership and Staff Development:
Experience managing a diverse workforce, managing conflict, providing direction, and driving business results.
Analytical and Mathematical Skills:
Ability to perform basic calculations, analyze operating statements, identify trends, ratios, and variances.
Problem Solving Skills:
Ability to make and implement decisions under conditions of risk and uncertainty.
Reasoning Ability:
Apply common sense to detailed written or oral instructions and handle problems with concrete variables in standardized situations.
Certificates, Licenses, Designations:
Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) recommendations; Fair Housing completion within 1 day of hire; Preventing Sexual Harassment, Workplace Harassment, and Drug‑Free Workplace courses within 7 days of hire.
Physical Demands:
Responsibilities include frequent use of hands, standing, walking, and occasional lifting up to 10 pounds; requires close, distance, color, peripheral, and depth vision.
Corporate Integrity:
Expectation of professional conduct, respect for others, diversity support, and adherence to company policies and core values.
Franklin Group is an Equal Employment Opportunity Employer.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Marketing and Sales
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Job Summary Responsible for the operational and financial aspects of a community, meeting company goals in those areas.
Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
Essential Duties and Responsibilities
Operating the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quits) and evictions.
Required to work one weekend a month, preferably the first weekend of the month.
Perform physical inspections of the community and verify condition of vacant apartments; coordinate with maintenance staff to ensure timely reconditioning after move‑out.
Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for interviewing, hiring and onboarding all community team members. Order maintenance uniforms and ID badges.
Ensure a professional appearance and behavior at all times for self and community team members.
Handle inventory and ordering of all necessary administrative supplies and equipment for the office staff.
Implement, enforce, and monitor all company policies and procedures ensuring compliance across all departments.
Leasing supervision: ensure all sales techniques and methods required by the company are employed effectively and professionally.
Approve and submit all invoices for payment through Nexus.
Ensure all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
Generate and analyze various reports such as Leasing Trends, Financial Performance and Projections, and Occupancy Verifications.
Implement, design, and maintain resident retention programs such as referral or social activity initiatives.
Ensure all personnel in all departments operate within OSHA standards and company safety policies.
Report any unusual or extraordinary circumstances concerning residents or the community.
Seek educational opportunities and self‑improvement for personal growth and development.
Supervisory Responsibilities Directly supervises one or more team members in the office and/or maintenance teams. Performs supervisory duties in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, planning, assigning, appraising performance, and addressing complaints.
Qualifications Education and/or Experience:
High school diploma or GED; or three to five years related experience and/or training; or an equivalent combination. Tax credit experience highly preferred.
Communication and Presentation Skills:
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and regulations; prepare reports and correspondence; present information to managers, residents, customers, and the public.
Leadership and Staff Development:
Experience managing a diverse workforce, managing conflict, providing direction, and driving business results.
Analytical and Mathematical Skills:
Ability to perform basic calculations, analyze operating statements, identify trends, ratios, and variances.
Problem Solving Skills:
Ability to make and implement decisions under conditions of risk and uncertainty.
Reasoning Ability:
Apply common sense to detailed written or oral instructions and handle problems with concrete variables in standardized situations.
Certificates, Licenses, Designations:
Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) recommendations; Fair Housing completion within 1 day of hire; Preventing Sexual Harassment, Workplace Harassment, and Drug‑Free Workplace courses within 7 days of hire.
Physical Demands:
Responsibilities include frequent use of hands, standing, walking, and occasional lifting up to 10 pounds; requires close, distance, color, peripheral, and depth vision.
Corporate Integrity:
Expectation of professional conduct, respect for others, diversity support, and adherence to company policies and core values.
Franklin Group is an Equal Employment Opportunity Employer.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Marketing and Sales
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