SmartBear
Somerville, Massachusetts, United States
At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBearAI, bring visibility and automation to software development, making it easier for teams to deliver high‑quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.
Director, IT Enterprise Applications Reports to: VP, Global IT
Leads the strategy, architecture, and delivery of SmartBear’s enterprise applications ecosystem, including ERP, CRM, HRIS, and GTM platforms. Partners cross‑functionally to translate business priorities into scalable, secure, and high‑impact technology solutions. Manages and mentors a high‑performing IT Applications team while remaining hands‑on in solving complex challenges.
About the Role
Define and execute the vision, strategy, and multi‑year roadmap for SmartBear’s enterprise application landscape, ensuring alignment with business objectives and global IT strategy.
Act as a strategic partner to senior leaders across Sales, Finance, Marketing, People & Culture, and Operations, translating business needs into scalable, high‑impact technology solutions.
Serve as the solution architect across SmartBear’s enterprise ecosystem, ensuring seamless integrations and data flows between platforms such as Salesforce, NetSuite, BambooHR, Marketo, and other GTM systems.
Lead large‑scale enterprise application initiatives including new implementations, system upgrades, platform migrations, and complex cross‑functional programs from strategy through execution.
Oversee post‑merger integration efforts for enterprise applications, driving system rationalization, consolidation, and migration into SmartBear’s standard platforms while minimizing business disruption.
Establish and maintain architectural standards, integration frameworks, data governance practices, and best‑in‑class delivery methodologies.
Manage day‑to‑day ownership of enterprise applications, ensuring reliability, performance, security, compliance, and continuous improvement.
Champion user enablement, training, adoption, and change management to maximize business value and system ROI.
Lead, mentor, and develop a high‑performing IT Applications team, fostering a culture of accountability, collaboration, and continuous improvement.
Operate as a player‑coach, stepping in hands‑on to troubleshoot, resolve critical issues, and drive execution when needed.
Qualifications
10+ years of progressive IT experience, including 5+ years leading enterprise applications in a complex, global environment.
Proven success defining enterprise application strategy and acting as solution architect for large‑scale, cloud‑based platforms and integrations.
Deep hands‑on experience with Go‑to‑Market systems including Salesforce, Marketo, CPQ, and Customer Success platforms.
Strong expertise with cloud ERP solutions (NetSuite preferred), API‑driven integrations, middleware platforms (Boomi preferred), and data architecture.
Demonstrated experience leading large, cross‑functional IT programs, vendor partnerships, and post‑acquisition system integrations.
Strong business acumen with the ability to connect technology decisions to financial outcomes and operational efficiency.
Excellent communication, stakeholder management, and executive‑level influence skills.
A hands‑on, roll‑up‑your‑sleeves leadership style with the ability to balance strategic thinking and tactical execution.
Benefits
You can grow your career at every level.
We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Compensation Annual Cash Compensation: $155,000 – $160,000 USD. Base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.
#J-18808-Ljbffr
At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring SmartBearAI, bring visibility and automation to software development, making it easier for teams to deliver high‑quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.
Director, IT Enterprise Applications Reports to: VP, Global IT
Leads the strategy, architecture, and delivery of SmartBear’s enterprise applications ecosystem, including ERP, CRM, HRIS, and GTM platforms. Partners cross‑functionally to translate business priorities into scalable, secure, and high‑impact technology solutions. Manages and mentors a high‑performing IT Applications team while remaining hands‑on in solving complex challenges.
About the Role
Define and execute the vision, strategy, and multi‑year roadmap for SmartBear’s enterprise application landscape, ensuring alignment with business objectives and global IT strategy.
Act as a strategic partner to senior leaders across Sales, Finance, Marketing, People & Culture, and Operations, translating business needs into scalable, high‑impact technology solutions.
Serve as the solution architect across SmartBear’s enterprise ecosystem, ensuring seamless integrations and data flows between platforms such as Salesforce, NetSuite, BambooHR, Marketo, and other GTM systems.
Lead large‑scale enterprise application initiatives including new implementations, system upgrades, platform migrations, and complex cross‑functional programs from strategy through execution.
Oversee post‑merger integration efforts for enterprise applications, driving system rationalization, consolidation, and migration into SmartBear’s standard platforms while minimizing business disruption.
Establish and maintain architectural standards, integration frameworks, data governance practices, and best‑in‑class delivery methodologies.
Manage day‑to‑day ownership of enterprise applications, ensuring reliability, performance, security, compliance, and continuous improvement.
Champion user enablement, training, adoption, and change management to maximize business value and system ROI.
Lead, mentor, and develop a high‑performing IT Applications team, fostering a culture of accountability, collaboration, and continuous improvement.
Operate as a player‑coach, stepping in hands‑on to troubleshoot, resolve critical issues, and drive execution when needed.
Qualifications
10+ years of progressive IT experience, including 5+ years leading enterprise applications in a complex, global environment.
Proven success defining enterprise application strategy and acting as solution architect for large‑scale, cloud‑based platforms and integrations.
Deep hands‑on experience with Go‑to‑Market systems including Salesforce, Marketo, CPQ, and Customer Success platforms.
Strong expertise with cloud ERP solutions (NetSuite preferred), API‑driven integrations, middleware platforms (Boomi preferred), and data architecture.
Demonstrated experience leading large, cross‑functional IT programs, vendor partnerships, and post‑acquisition system integrations.
Strong business acumen with the ability to connect technology decisions to financial outcomes and operational efficiency.
Excellent communication, stakeholder management, and executive‑level influence skills.
A hands‑on, roll‑up‑your‑sleeves leadership style with the ability to balance strategic thinking and tactical execution.
Benefits
You can grow your career at every level.
We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Compensation Annual Cash Compensation: $155,000 – $160,000 USD. Base salary range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.
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