University of Maryland Medical System
Diabetes Educator, Endocrinology
University of Maryland Medical System, Baltimore, Maryland, United States, 21276
UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has a long history of community health and is a trusted teaching hospital in Baltimore City. Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180‑bed community teaching hospital focused on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions and infectious diseases.
Position Summary Under general supervision, assess, plan, implement and evaluate the diabetes education program at the Joslin Diabetes Center at UMMS. Plan and conduct continuing education programs in diabetes for allied professionals and the general public. Function as a resource for patients and other healthcare professionals within and outside the Medical Center.
Principal Responsibilities And Tasks
Coordinate and manage the work of professional educators engaged in educating and counseling patients with diabetes and their families, including assessment of physical, psychosocial and economic needs and development of comprehensive, multi‑discipline care plans.
Work with primary care providers to deliver evidence‑based, patient‑centered care and effectively provide chronic disease self‑management support.
Provide individualized nutrition counseling for diabetic or pre‑diabetes patients, utilizing a multidisciplinary approach with a Registered Dietician to provide medical nutrition therapy (MNT).
Maintain and update education materials and keep current with operational guidelines of monitoring devices and glycemic medication delivery systems.
Educate, promote, enforce and support audit of quality and safety assurance standards.
Make presentations to public and private groups to promote the program.
Oversee and participate in preparation of program activities and related reports.
Customer Service
Greet customers in a courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
Follow communication protocols to both internal and external customers, including introducing self with job title and experience, asking open‑ended questions and using the customer’s name.
Respond promptly and appropriately to customer questions, concerns and complaints and attempt immediate resolution.
Keep customer information confidential.
Provide assistance and offer help immediately, including locating another staff member if unable to comply personally and introducing staff.
Demonstrate commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co‑Workers
Offer assistance to colleagues and other departments when needed.
Take responsibility for solving problems, completing assignments and respecting deadlines.
Resolve conflict directly with colleagues and seek assistance when unresolved; refrain from public criticism.
Be mindful and respectful of others’ time and schedules; attend meetings on time and communicate any absences.
Provide co‑workers with status reports for continuity of workflow when planning absence.
Communication Etiquette
Maintain respectful, courteous and professional communication; follow facility’s service communication protocol.
Refrain from personal cell phone use in patient care areas; keep usage minimal elsewhere.
Do not text or use e‑mail during meetings, except for exigent or emergency situations.
Limit business cell phone use during meetings; remain on vibrate and/or voicemail.
Answer phone calls within three rings, introduce self, department and title; ask permission before hold or speakerphone; provide extension numbers when transferring.
Maintain appropriate voicemail message; have a brief out‑of‑office email message with name and department and call options.
Return email and voicemail messages promptly, no later than one business day.
Always be mindful of voice and language in public.
Self‑Management
Report to work appropriately groomed and in compliance with dress code; badge visible.
Complete assignments by deadlines or negotiate alternatives.
Complete mandatory annual education and competency requirements.
Follow DHS safety, infection control and employee health standards.
Demonstrate responsibility for personal growth and professional knowledge.
Adhere to DHS and department policies, Code of Conduct, attendance, punctuality and use of sick/unplanned absences, providing notification per guidelines.
Review, sign and adhere to confidentiality statement.
Qualifications Education and Experience
Bachelor’s Degree in a healthcare‑related discipline is required.
Two years of experience in educating patients, specifically about diabetes.
Knowledge, Skills and Abilities
Thorough knowledge of diabetic population, diabetes care services and educational programming.
Thorough knowledge of nursing and patient care principles and practices.
Excellent verbal and written communication skills; ability to communicate with diverse cohorts and present to groups.
Ability to collect and analyze health and population data and prepare reports and presentations.
Ability to plan and supervise professional subordinates.
Required Licensure, Certifications and Registrations
Licensure as a Registered Nurse or Dietitian in Maryland.
Certification as a Diabetic Educator (CDE) at hire or within one year of service.
Life Support Certification.
For Supervisory Positions Only This position supervises jobs of the following types:
Coaching/Mentoring
Training/Developing
Evaluating Job Performance
Interviewing/Hiring
Directing/Assigning/Reviewing Work
Scheduling – Work/Time Off
Disciplining
Additional Information All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $36.83–$55.29
Other Compensation (if applicable).
Review the 2025‑2026 UMMS Benefits Guide.
Like many employers, UMMS is targeted by cybercriminals impersonating recruiters. We will never ask for banking details, personal identification or payment via email or text. If you suspect fraud, contact us at careers@umms.edu.
#J-18808-Ljbffr
Position Summary Under general supervision, assess, plan, implement and evaluate the diabetes education program at the Joslin Diabetes Center at UMMS. Plan and conduct continuing education programs in diabetes for allied professionals and the general public. Function as a resource for patients and other healthcare professionals within and outside the Medical Center.
Principal Responsibilities And Tasks
Coordinate and manage the work of professional educators engaged in educating and counseling patients with diabetes and their families, including assessment of physical, psychosocial and economic needs and development of comprehensive, multi‑discipline care plans.
Work with primary care providers to deliver evidence‑based, patient‑centered care and effectively provide chronic disease self‑management support.
Provide individualized nutrition counseling for diabetic or pre‑diabetes patients, utilizing a multidisciplinary approach with a Registered Dietician to provide medical nutrition therapy (MNT).
Maintain and update education materials and keep current with operational guidelines of monitoring devices and glycemic medication delivery systems.
Educate, promote, enforce and support audit of quality and safety assurance standards.
Make presentations to public and private groups to promote the program.
Oversee and participate in preparation of program activities and related reports.
Customer Service
Greet customers in a courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
Follow communication protocols to both internal and external customers, including introducing self with job title and experience, asking open‑ended questions and using the customer’s name.
Respond promptly and appropriately to customer questions, concerns and complaints and attempt immediate resolution.
Keep customer information confidential.
Provide assistance and offer help immediately, including locating another staff member if unable to comply personally and introducing staff.
Demonstrate commitment to excellent service recovery when a customer’s expectations have not been met.
Commitment to Co‑Workers
Offer assistance to colleagues and other departments when needed.
Take responsibility for solving problems, completing assignments and respecting deadlines.
Resolve conflict directly with colleagues and seek assistance when unresolved; refrain from public criticism.
Be mindful and respectful of others’ time and schedules; attend meetings on time and communicate any absences.
Provide co‑workers with status reports for continuity of workflow when planning absence.
Communication Etiquette
Maintain respectful, courteous and professional communication; follow facility’s service communication protocol.
Refrain from personal cell phone use in patient care areas; keep usage minimal elsewhere.
Do not text or use e‑mail during meetings, except for exigent or emergency situations.
Limit business cell phone use during meetings; remain on vibrate and/or voicemail.
Answer phone calls within three rings, introduce self, department and title; ask permission before hold or speakerphone; provide extension numbers when transferring.
Maintain appropriate voicemail message; have a brief out‑of‑office email message with name and department and call options.
Return email and voicemail messages promptly, no later than one business day.
Always be mindful of voice and language in public.
Self‑Management
Report to work appropriately groomed and in compliance with dress code; badge visible.
Complete assignments by deadlines or negotiate alternatives.
Complete mandatory annual education and competency requirements.
Follow DHS safety, infection control and employee health standards.
Demonstrate responsibility for personal growth and professional knowledge.
Adhere to DHS and department policies, Code of Conduct, attendance, punctuality and use of sick/unplanned absences, providing notification per guidelines.
Review, sign and adhere to confidentiality statement.
Qualifications Education and Experience
Bachelor’s Degree in a healthcare‑related discipline is required.
Two years of experience in educating patients, specifically about diabetes.
Knowledge, Skills and Abilities
Thorough knowledge of diabetic population, diabetes care services and educational programming.
Thorough knowledge of nursing and patient care principles and practices.
Excellent verbal and written communication skills; ability to communicate with diverse cohorts and present to groups.
Ability to collect and analyze health and population data and prepare reports and presentations.
Ability to plan and supervise professional subordinates.
Required Licensure, Certifications and Registrations
Licensure as a Registered Nurse or Dietitian in Maryland.
Certification as a Diabetic Educator (CDE) at hire or within one year of service.
Life Support Certification.
For Supervisory Positions Only This position supervises jobs of the following types:
Coaching/Mentoring
Training/Developing
Evaluating Job Performance
Interviewing/Hiring
Directing/Assigning/Reviewing Work
Scheduling – Work/Time Off
Disciplining
Additional Information All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $36.83–$55.29
Other Compensation (if applicable).
Review the 2025‑2026 UMMS Benefits Guide.
Like many employers, UMMS is targeted by cybercriminals impersonating recruiters. We will never ask for banking details, personal identification or payment via email or text. If you suspect fraud, contact us at careers@umms.edu.
#J-18808-Ljbffr