Hyatt Regency
Front Office Manager, Hyatt Regency Boston
Summary
At Hyatt, we believe in the power of belonging—for making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters; opportunities are yours to shape and your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people who care.
Explore the heart of downtown Boston from our theater‑district hotel. Our walkable downtown location and direct connection to the MBTA train give you easy access to live entertainment, shopping, and cultural attractions. From unique restaurants to historical sites, everything is at your fingertips.
Responsibilities
Responsible for short‑ and long‑term planning and the management of the hotel’s Front Office operations.
Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans.
Maintain guest room inventory and ensure accurate pricing, rates, specials, packages, and programs.
Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
Perform all tasks of a Front Office Staff member as needed to facilitate service.
Ensure all operations and cash handling are done per policies and procedures.
Maintain excellent communication with the housekeeping department.
Analyze, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold people accountable for agreed‑upon activities and timetables.
Ensure proper staffing levels for customer service goals.
Qualifications
Demonstrated ability to interact effectively with people of diverse cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (preferably with Hyatt).
Previous hotel pre‑opening experience preferred for opening hotels.
Service‑oriented style with professional presentation skills.
At least 2 years of progressive management experience within the Rooms Division of a hotel.
Hotel/Hospitality degree an asset.
High energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and ability to improve the bottom line.
Clear, concise written and verbal communication skills in English.
Proficient in Microsoft Word and Excel.
Excellent organizational, interpersonal, and administrative skills.
Benefits
12 free room nights, discounted and friends & family room rates.
Medical, prescription, dental, and vision insurance (after 30 days of employment).
Paid vacation, sick, and new‑child leave.
9 paid personal days.
401(k) with company match.
Tuition reimbursement.
Well‑being benefits.
Free meals in the employee cafeteria.
Excellent training and career growth opportunities.
Our Values Empathy | Integrity | Respect | Inclusion | Experimentation | Well‑being
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Details Full‑time | Mid‑Senior level | Other | Hospitality
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At Hyatt, we believe in the power of belonging—for making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters; opportunities are yours to shape and your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people who care.
Explore the heart of downtown Boston from our theater‑district hotel. Our walkable downtown location and direct connection to the MBTA train give you easy access to live entertainment, shopping, and cultural attractions. From unique restaurants to historical sites, everything is at your fingertips.
Responsibilities
Responsible for short‑ and long‑term planning and the management of the hotel’s Front Office operations.
Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans.
Maintain guest room inventory and ensure accurate pricing, rates, specials, packages, and programs.
Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
Perform all tasks of a Front Office Staff member as needed to facilitate service.
Ensure all operations and cash handling are done per policies and procedures.
Maintain excellent communication with the housekeeping department.
Analyze, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold people accountable for agreed‑upon activities and timetables.
Ensure proper staffing levels for customer service goals.
Qualifications
Demonstrated ability to interact effectively with people of diverse cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (preferably with Hyatt).
Previous hotel pre‑opening experience preferred for opening hotels.
Service‑oriented style with professional presentation skills.
At least 2 years of progressive management experience within the Rooms Division of a hotel.
Hotel/Hospitality degree an asset.
High energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and ability to improve the bottom line.
Clear, concise written and verbal communication skills in English.
Proficient in Microsoft Word and Excel.
Excellent organizational, interpersonal, and administrative skills.
Benefits
12 free room nights, discounted and friends & family room rates.
Medical, prescription, dental, and vision insurance (after 30 days of employment).
Paid vacation, sick, and new‑child leave.
9 paid personal days.
401(k) with company match.
Tuition reimbursement.
Well‑being benefits.
Free meals in the employee cafeteria.
Excellent training and career growth opportunities.
Our Values Empathy | Integrity | Respect | Inclusion | Experimentation | Well‑being
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Details Full‑time | Mid‑Senior level | Other | Hospitality
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