Wonder
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This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $92,000.00/yr
About Wonder Everything’s on the menu at Wonder. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. Diners can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment.
About the Role As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end‑to‑end execution across kitchen, service, fulfillment, and customer experience, ensuring peak performance in every shift. This is the person who owns the daily results, delivering quality, speed, team culture, and customer satisfaction. You will master internal operations to keep the location running smoothly, consistently, and profitably.
Responsibilities
Oversee and Execute Day-to-Day Operations
Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
Optimize labor deployment and lead shift readiness to meet volume and throughput targets
Proactively use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement
Proactively identify and resolve operational bottlenecks to maintain flow and consistency
Ensure full compliance with food safety, labor, and health standards
Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalating unresolved issues promptly
Lead and Manage Team Performance
Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
Set clear expectations and hold team members accountable through real‑time feedback and hands‑on coaching
Manage team performance by observing service, tracking KPIs, and escalating issues as needed
Partner with the Senior Operations Leader on hiring, training, and development of team members
Drive Operational Excellence
Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
Execute new menu rollouts and updates with precision and clarity to the team
Support Business and Labor Performance
Execute against daily labor plans and food cost targets
Manage inventory levels, waste reduction practices, and labeling standards
Grow the Business
Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion
Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company‑wide rollout
Who You Are
A high‑accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
Confident leading teams and executing complex shifts in fast‑paced, customer‑facing environments
Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
Experienced in coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
Detail‑oriented and quality‑driven with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
Role Details
Salary Range: $80,000 per year - $92,000 per year
Location: Home Location to be determined upon assignment, within 40 miles from Framingham, Massachusetts
Benefits
Medical, Dental, and Vision Insurance
100% employer‑paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
Some of our benefits vary by state and depend on the number of hours you work.
Bench Position Acknowledgment By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. You will provide operational support to various stores until a home location is assigned. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location.
We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and de‑identified or aggregated information.
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. If you have a disability, please let us know how we can make your interview process work best for you.
Referrals increase your chances of interviewing at Wonder by 2x.
Get notified about new Operational Specialist jobs in Framingham, MA.
#J-18808-Ljbffr
This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $92,000.00/yr
About Wonder Everything’s on the menu at Wonder. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. Diners can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment.
About the Role As an Operations Leader at Wonder, you are accountable for running the four walls of your location. You will lead end‑to‑end execution across kitchen, service, fulfillment, and customer experience, ensuring peak performance in every shift. This is the person who owns the daily results, delivering quality, speed, team culture, and customer satisfaction. You will master internal operations to keep the location running smoothly, consistently, and profitably.
Responsibilities
Oversee and Execute Day-to-Day Operations
Own daily execution across all functions—kitchen, fulfillment, service, and customer experience
Optimize labor deployment and lead shift readiness to meet volume and throughput targets
Proactively use operational and customer data/feedback to identify issues, make real‑time decisions, and drive continuous improvement
Proactively identify and resolve operational bottlenecks to maintain flow and consistency
Ensure full compliance with food safety, labor, and health standards
Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards and escalating unresolved issues promptly
Lead and Manage Team Performance
Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety
Set clear expectations and hold team members accountable through real‑time feedback and hands‑on coaching
Manage team performance by observing service, tracking KPIs, and escalating issues as needed
Partner with the Senior Operations Leader on hiring, training, and development of team members
Drive Operational Excellence
Ensure flawless execution of brand standards across all brands and stations. Tolerance for deviation is minimal
Maintain operational readiness through shift checklists, opening/closing procedures, and handoff execution
Execute new menu rollouts and updates with precision and clarity to the team
Support Business and Labor Performance
Execute against daily labor plans and food cost targets
Manage inventory levels, waste reduction practices, and labeling standards
Grow the Business
Support company talent pipelines by coaching and developing team members daily, building readiness for talent promotion as the business expands
Train and certify team trainers, ensuring they are prepared to support new store openings and deliver consistent onboarding to new hires
Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Partner with the Senior Operations Leader to align workload initiatives, projects, staffing, scheduling, and team development to support current operations and prepare for future expansion
Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company‑wide rollout
Who You Are
A high‑accountability operator with 2+ years of experience managing shift operations in food service, retail, hospitality, or a similar setting
Confident leading teams and executing complex shifts in fast‑paced, customer‑facing environments
Demonstrated experience owning operational KPIs including labor deployment, order accuracy, and throughput
Experienced in coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations—able to prioritize and pivot quickly while holding the line on standards
Detail‑oriented and quality‑driven with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
Role Details
Salary Range: $80,000 per year - $92,000 per year
Location: Home Location to be determined upon assignment, within 40 miles from Framingham, Massachusetts
Benefits
Medical, Dental, and Vision Insurance
100% employer‑paid Life Insurance
401(k) Retirement Plan
Employer match for Health Savings Account (HSA)
Learning and Development opportunities to advance your career
Employee Stock
Employee Discount
Some of our benefits vary by state and depend on the number of hours you work.
Bench Position Acknowledgment By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. You will provide operational support to various stores until a home location is assigned. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location.
We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and de‑identified or aggregated information.
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. If you have a disability, please let us know how we can make your interview process work best for you.
Referrals increase your chances of interviewing at Wonder by 2x.
Get notified about new Operational Specialist jobs in Framingham, MA.
#J-18808-Ljbffr