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Quest Diagnostics

Manager, Continuous Improvement

Quest Diagnostics, Baltimore, Maryland, United States

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Job Description This position is a role on a regional business transformation team. The role will work with Business Leaders to identify opportunities for profitable growth and driving business transformation while leveraging the Toyota Production System (TPS) specifically focused on Continuous Improvement (CI). Additionally, this role requires operational experience and an understanding of business financials, functions, and demonstrated ability to work collaboratively with functional leaders in order to drive change. Furthermore, the employee will be responsible for driving business analytics, using Lean principles and project management of the business transformation projects while working with their own manager and functional leaders to implement appropriate operating cadence for the business.

Work Schedule Hybrid (3 days onsite, 2 days from home)

Title Mgr, Business Transformation

Pay Range $103,000 - $134,000 per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

Medical/Prescription Drugs

Dental

Vision

Flexible Spending Accounts (FSAs)

Supplemental Health Plans

401(k) Plan – Company match dollar-for-dollar up to 5%

Employee Stock Purchase Plan (ESPP)

Supplemental Life Insurance

Dependent Life Insurance

Short- and Long-Term Disability buy-up

Blueprint for Wellness

Emotional Well-Being Resources

Educational Assistance

Paid time off / Health Time

Variable Compensation Plans

Sales Incentive Plans

Responsibilities

Owns the learning, application, and adoption of Lean principles and practices for a particular function within a regional business with the goal of building localized self-sufficiency, sustainability, and scalability of improvement effort within the function.

Drives the use of big data analytics tools (adopting AI) to tackle system level problems.

Works with functional leaders as well as team members to drive a cultural change shift from dashboards and analytics towards actions and results.

Owns a portfolio of initiatives (i) strategic business transformation projects, and (ii) operational execution for a regional function that result in large-scale improvement across designated functions and businesses.

Demonstrated understanding of continuous improvement, process management, or system thinking (value stream thinking).

Proven track record in facilitating cross functional discussions, targeted workshops and Kaizens to achieve strategic & operational objectives.

General knowledge of Hoshin and breakthrough planning.

Demonstrates expertise in business transformation projects using program management principles and tools and has a track record of success leading and influencing at the mid to senior leadership level without direct authority in driving change.

Captures, quantifies, and reapplies best‑in‑class practices within a regional function such as laboratories, logistics or patient services.

Acts as a change agent to guide teams toward success.

Works with local team members to identify and prioritize continuous improvement opportunities for a regional functional business. Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear actionable plans that are in line with the business strategies and improvement needs.

Contributes toward building a grassroots culture of continuous improvement, use of big data analytics techniques, system thinking, and cross‑functional collaboration.

Qualifications Required Work Experience

5–7 years of direct responsibility for operational ownership of different aspects of a business, and Continuous Improvement experience, in areas of Industrial Engineering, Manufacturing, Organizational Leadership, or Healthcare.

Physical And Mental Requirements

Demonstrated success leading large, complex change initiatives (5+ years)

Previous experience as part of the deployment of a “kaizen culture” across medium‑to‑large organizations.

Experience working in the Toyota Production System, Danaher Business System, Virginia Mason Production System, Honeywell Operating System or similarly mature and rigorous lean model.

Experience using robust, structured problem‑solving and designing counter‑measures for multivariate problems.

Demonstrated understanding of continuous improvement, process management, and systems thinking.

Proven track record of fostering leadership alignment, target setting, and “catch‑ball.”

Poise and leadership presence when facilitating discussions and leading workshops.

Experience managing geographically dispersed teams.

Demonstrated ability to develop strong relationships with others.

Advanced data analysis skills.

Financial and Business acumen.

Change Agent.

Working knowledge of Hoshin‑Kanri (Policy Deployment) principles and practices.

Effective written and verbal communication skills across multiple formats: formal presentations, training material development, meetings, conference calls, e‑mails, and memos.

Ability to handle multiple projects simultaneously.

Skills

Excellent written and verbal skills, results oriented, and collaborative.

Strong data analytics.

Education BS Degree is required.

About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Medical and Diagnostic Laboratories

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