Jobgether
A Vice President (VP) of Account Management in North Carolina.
This position is posted on behalf of a partner company. We are looking for a strategic and results‑driven leader to build and lead a high‑performing team focused on client satisfaction, retention, and growth. The VP will develop and execute account strategies that enhance client relationships, drive revenue expansion, and optimize service delivery. They will act as a trusted advisor to key clients, ensuring their needs are met while identifying upsell and cross‑sell opportunities. The role offers influence on organizational strategy, mentorship opportunities, and cross‑functional collaboration.
Accountabilities
Build and maintain strong, long‑term relationships with key clients, serving as the primary point of contact for escalations and high‑level service issues.
Develop and implement account management strategies that align with organizational goals and drive client loyalty and revenue growth.
Lead, mentor, and develop the account management team, fostering collaboration, accountability, and professional growth.
Establish and monitor KPIs to evaluate team performance, leveraging data‑driven insights to improve client outcomes.
Collaborate with sales, marketing, and operations teams to ensure a seamless client experience and support new initiatives and product launches.
Gather and analyze client feedback to enhance services, address concerns, and maintain high satisfaction levels.
Stay informed on industry trends, competitive landscape, and best practices to continuously refine account management approaches.
Requirements
Proven leadership experience managing account management or client services teams, ideally within healthcare or a related industry.
Deep understanding of client management, healthcare administration, and operational best practices.
Exceptional verbal and written communication skills, with the ability to influence and engage clients and internal stakeholders at all levels.
Strong analytical and problem‑solving skills, with the ability to leverage data to guide decision‑making and optimize processes.
Client‑centric mindset with a strong commitment to delivering exceptional client experiences.
Ability to thrive in a dynamic environment with shifting priorities and evolving business needs.
Adaptability, strategic thinking, and demonstrated success in driving growth initiatives.
Benefits
Competitive salary range: $150,000 – $250,000 annually.
Comprehensive healthcare coverage, including medical, dental, and vision.
Paid time off and holiday pay.
401(k) with company match.
Professional development and leadership growth opportunities.
Collaborative and dynamic work environment.
Employee wellness programs and benefits.
Seniority level Executive
Employment type Full‑time
Job function Business Development and Sales
#J-18808-Ljbffr
This position is posted on behalf of a partner company. We are looking for a strategic and results‑driven leader to build and lead a high‑performing team focused on client satisfaction, retention, and growth. The VP will develop and execute account strategies that enhance client relationships, drive revenue expansion, and optimize service delivery. They will act as a trusted advisor to key clients, ensuring their needs are met while identifying upsell and cross‑sell opportunities. The role offers influence on organizational strategy, mentorship opportunities, and cross‑functional collaboration.
Accountabilities
Build and maintain strong, long‑term relationships with key clients, serving as the primary point of contact for escalations and high‑level service issues.
Develop and implement account management strategies that align with organizational goals and drive client loyalty and revenue growth.
Lead, mentor, and develop the account management team, fostering collaboration, accountability, and professional growth.
Establish and monitor KPIs to evaluate team performance, leveraging data‑driven insights to improve client outcomes.
Collaborate with sales, marketing, and operations teams to ensure a seamless client experience and support new initiatives and product launches.
Gather and analyze client feedback to enhance services, address concerns, and maintain high satisfaction levels.
Stay informed on industry trends, competitive landscape, and best practices to continuously refine account management approaches.
Requirements
Proven leadership experience managing account management or client services teams, ideally within healthcare or a related industry.
Deep understanding of client management, healthcare administration, and operational best practices.
Exceptional verbal and written communication skills, with the ability to influence and engage clients and internal stakeholders at all levels.
Strong analytical and problem‑solving skills, with the ability to leverage data to guide decision‑making and optimize processes.
Client‑centric mindset with a strong commitment to delivering exceptional client experiences.
Ability to thrive in a dynamic environment with shifting priorities and evolving business needs.
Adaptability, strategic thinking, and demonstrated success in driving growth initiatives.
Benefits
Competitive salary range: $150,000 – $250,000 annually.
Comprehensive healthcare coverage, including medical, dental, and vision.
Paid time off and holiday pay.
401(k) with company match.
Professional development and leadership growth opportunities.
Collaborative and dynamic work environment.
Employee wellness programs and benefits.
Seniority level Executive
Employment type Full‑time
Job function Business Development and Sales
#J-18808-Ljbffr