IBM
Technical Support Professional – IBM
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Technical Support Professional
role at
IBM .
Introduction
The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.
Your Role and Responsibilities
Respond to service requests within the designated service-level agreement.
Collaborate with engineers and developers to develop creative solutions for customers, including product fixes.
Contribute to the knowledge base and share troubleshooting instructions and solutions with other support engineers and the storage product team.
Work to exceed customer expectations by providing outstanding service and ensuring regular updates to satisfy the customer.
Investigate and troubleshoot issues while developing solutions for our customers, understanding their business needs.
Preferred Education
Master's Degree
Required Technical and Professional Expertise
Hands‑on experience working as a support, sustaining or development engineer or directly related experience.
Linux Storage System administration experience, including system installation, configuration and maintenance.
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
Must be able to work and collaborate in a team setting and look to share knowledge with peers.
Hands‑on experience working with Ceph/Openshift/Kubernetes technologies.
Preferred Technical and Professional Experience
Hands‑on experience working as a support, sustaining or development engineer or directly related experience.
Hands‑on working with Ceph/Openshift/Kubernetes technologies.
Additional Information
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr
Technical Support Professional
role at
IBM .
Introduction
The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.
Your Role and Responsibilities
Respond to service requests within the designated service-level agreement.
Collaborate with engineers and developers to develop creative solutions for customers, including product fixes.
Contribute to the knowledge base and share troubleshooting instructions and solutions with other support engineers and the storage product team.
Work to exceed customer expectations by providing outstanding service and ensuring regular updates to satisfy the customer.
Investigate and troubleshoot issues while developing solutions for our customers, understanding their business needs.
Preferred Education
Master's Degree
Required Technical and Professional Expertise
Hands‑on experience working as a support, sustaining or development engineer or directly related experience.
Linux Storage System administration experience, including system installation, configuration and maintenance.
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
Must be able to work and collaborate in a team setting and look to share knowledge with peers.
Hands‑on experience working with Ceph/Openshift/Kubernetes technologies.
Preferred Technical and Professional Experience
Hands‑on experience working as a support, sustaining or development engineer or directly related experience.
Hands‑on working with Ceph/Openshift/Kubernetes technologies.
Additional Information
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr