ServiceNow
Principal Platform Architect - Federal
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Principal Platform Architect - Federal
role at
ServiceNow .
ServiceNow is a global market leader in innovative AI‑enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. We pursue our purpose to make the world work better for everyone.
Job Description Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
Role The Principal Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and overall platform health. The role does not perform configuration on the platform but instead guides partner and customer resources to achieve their goals through leading practices, interfacing with customers across executive, platform owner, enterprise architects and development teams during selling, structuring, implementation and ongoing operations.
What You Get to Do in This Role
Develop strong relationships with the C‑suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
Interact with customer architecture personnel (enterprise and solution):
Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
Establish and advise on the technical governance related domains and associated processes.
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align with ServiceNow leading practices.
Advocate and champion ServiceNow’s advisory leading practices and industry use cases with clients.
Contribute thought leadership (methodology and white papers) on how advisory and co‑delivery can optimize customer outcomes.
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
Define solutions across the platform that align to delivered capabilities.
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
Federal experience required.
CTA/CMA highly preferred.
Preferred skills:
SecOps
IRM/GRC/CAM
ITOM
ITSM
Core Platform
Preferred certifications:
CSA
CAD
CIS certifications
Consulting experience:
Management consulting experience preferred (Big 4, strategy firm) or OEM software or cloud company.
3+ years in management consulting leadership roles at a top‑tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
Experience as a Fortune 500 or OEM software or cloud company enterprise architect.
Career progression in technical architecture.
Experience working with functional business leaders to:
Identify business objectives and develop outcome‑focused roadmaps.
Guide large consulting/SI organizations.
Large program experience:
5+ years of large program experience leading architecture and design.
Enterprise architecture experience:
Enterprise or solution architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management.
Cloud application technology experience:
Experience in implementing one or more cloud‑based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud.
1–2 years of ServiceNow Platform experience desired but not required.
Cloud platform experience desired.
Familiarity with enterprise platforms.
Required competencies:
Customer focus
Translate requirements to demonstrate value
Collaborative
Results driven
Cultivate innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software development background
Excellent presentation and communication skills
Travel up to 50%
Compensation & Benefits For positions in this location, we offer a base pay of $162,000.00–$254,000.00, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time‑away plan and family leave programs.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Principal Platform Architect - Federal
role at
ServiceNow .
ServiceNow is a global market leader in innovative AI‑enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. We pursue our purpose to make the world work better for everyone.
Job Description Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
Role The Principal Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and overall platform health. The role does not perform configuration on the platform but instead guides partner and customer resources to achieve their goals through leading practices, interfacing with customers across executive, platform owner, enterprise architects and development teams during selling, structuring, implementation and ongoing operations.
What You Get to Do in This Role
Develop strong relationships with the C‑suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
Interact with customer architecture personnel (enterprise and solution):
Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
Establish and advise on the technical governance related domains and associated processes.
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align with ServiceNow leading practices.
Advocate and champion ServiceNow’s advisory leading practices and industry use cases with clients.
Contribute thought leadership (methodology and white papers) on how advisory and co‑delivery can optimize customer outcomes.
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
Define solutions across the platform that align to delivered capabilities.
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
Federal experience required.
CTA/CMA highly preferred.
Preferred skills:
SecOps
IRM/GRC/CAM
ITOM
ITSM
Core Platform
Preferred certifications:
CSA
CAD
CIS certifications
Consulting experience:
Management consulting experience preferred (Big 4, strategy firm) or OEM software or cloud company.
3+ years in management consulting leadership roles at a top‑tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
Experience as a Fortune 500 or OEM software or cloud company enterprise architect.
Career progression in technical architecture.
Experience working with functional business leaders to:
Identify business objectives and develop outcome‑focused roadmaps.
Guide large consulting/SI organizations.
Large program experience:
5+ years of large program experience leading architecture and design.
Enterprise architecture experience:
Enterprise or solution architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management.
Cloud application technology experience:
Experience in implementing one or more cloud‑based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud.
1–2 years of ServiceNow Platform experience desired but not required.
Cloud platform experience desired.
Familiarity with enterprise platforms.
Required competencies:
Customer focus
Translate requirements to demonstrate value
Collaborative
Results driven
Cultivate innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software development background
Excellent presentation and communication skills
Travel up to 50%
Compensation & Benefits For positions in this location, we offer a base pay of $162,000.00–$254,000.00, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time‑away plan and family leave programs.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr