ICE
Analyst, EUC – ICE
Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. ICE values innovation, collaboration, and excellence, and we are a diverse and inclusive company. The EUC team supports all hardware, software, and technology used by in‑office and remote users to execute their daily responsibilities. This role requires multitasking in a dynamic team‑based environment, strong problem‑solving and decision‑making abilities, and a high degree of professionalism.
Responsibilities
Onboard and train new internal and external users in ICE’s environment
Support and advance the global corporate computing environment
Support hardware, software, and network needs for Windows, Mac, and virtual environments
Manage tickets and incidents in ServiceNow, including issue resolution, escalation, and documentation management
Deploy hardware and software, including desktop and laptop imaging software and VoIP
Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintaining users, groups, and distribution lists
Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
Support broker and trading floor technology (New York based EUC analysts only)
Knowledge And Experience
Bachelor’s degree in Computer Science, MIS, CIS, or related field
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
Experience with networking technology such as Cisco and Juniper
Experience with Windows OS, Mac OS, and Microsoft Office Suite
Knowledge of scripting and PowerShell preferred
Desirable Knowledge And Experience
Experience in an exchange, trading facility, or financial services environment
Strong multitasking, time prioritization, collaborative and communication skills
Illinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $58,000 – $70,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. ICE values innovation, collaboration, and excellence, and we are a diverse and inclusive company. The EUC team supports all hardware, software, and technology used by in‑office and remote users to execute their daily responsibilities. This role requires multitasking in a dynamic team‑based environment, strong problem‑solving and decision‑making abilities, and a high degree of professionalism.
Responsibilities
Onboard and train new internal and external users in ICE’s environment
Support and advance the global corporate computing environment
Support hardware, software, and network needs for Windows, Mac, and virtual environments
Manage tickets and incidents in ServiceNow, including issue resolution, escalation, and documentation management
Deploy hardware and software, including desktop and laptop imaging software and VoIP
Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintaining users, groups, and distribution lists
Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
Support broker and trading floor technology (New York based EUC analysts only)
Knowledge And Experience
Bachelor’s degree in Computer Science, MIS, CIS, or related field
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
Experience with networking technology such as Cisco and Juniper
Experience with Windows OS, Mac OS, and Microsoft Office Suite
Knowledge of scripting and PowerShell preferred
Desirable Knowledge And Experience
Experience in an exchange, trading facility, or financial services environment
Strong multitasking, time prioritization, collaborative and communication skills
Illinois Base Salary Range The expected base salary for this role, if located in Illinois, is between $58,000 – $70,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full‑time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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