Duck Creek Payments
Vice President, Professional Services - P/C Insurance
Duck Creek Payments, Columbia, South Carolina, us, 29228
Vice President, Professional Services – P/C Insurance
Apply for the
Vice President, Professional Services – P/C Insurance
role at
Duck Creek Payments
Helping careers take flight. Reshaping an industry. Enable your career to be made on Duck Creek.
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have more than 1,800 employees across the globe and are proud to be a Flexible‑First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule, fostering productivity, inclusion, collaboration, and a consistent employee experience.
Title Vice President, Professional Services
What You’ll Do
Provides leadership and direction to direct reports and their subordinates within the Professional Services practice, building and leading a culture of accountability to meet business objectives and goals.
Oversees overall people management, including staffing, performance objectives, annual reviews, and pay recommendations.
Develops staff members through coaching that retains top talent.
Collaborate with Sales Directors and Solution Architects to propose and sell Professional Services to new Duck Creek customers.
Generate additional Professional Services revenue at existing customers.
Build and maintain customer relationships.
Meet regularly with customer executives, project leaders, and Duck Creek partners to drive successful outcomes for the customer and Duck Creek.
Monitor project progress for on‑time, on‑budget delivery across an assigned portfolio of accounts.
Work collaboratively with Engagement Leads at assigned accounts to ensure on‑time, on‑budget delivery.
Partner and collaborate across the Duck Creek organization to address cross‑functional issues.
Develop and contribute to the overall Professional Services Strategy and Vision.
Contribute intellectual property to the Professional Services practice.
Create an environment that rewards behaviors that best serve customers.
Qualifications
Bachelor’s degree required.
Minimum of 15 years of professional experience.
At least 8‑10 years working in leadership within a Professional Service environment is highly preferred.
Working knowledge of P&C Insurance and SaaS implementations is preferred.
Specialized Knowledge, Skills, and/Or Abilities
Experience in successfully leading projects and programs to on‑time, on‑schedule, and within budget.
Experience leading a portfolio of work ≥ $25 M USD annually.
Experience motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
Superior leadership, communication, and interpersonal skills.
Entrepreneurial orientation with a bias for action.
Strategically minded, with the ability to identify areas for business improvement and growth.
Proven track record of consistently delivering high‑impact results to meet customers’ needs.
Experience managing multiple customers simultaneously.
Strong experience in customer expectations management and scope management.
Exceptional organizational skills.
Team‑building skills with technical and non‑technical staff.
Experience working both independently and in a team‑oriented, collaborative environment.
Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem‑solving capabilities.
Work Environment & Other Requirements
Travel: 50%
Work Authorization: Must be legally authorized to work in the country of the job location.
We Stand For Our global company celebrates and leverages the differences each employee brings to the table. We strive to be an example to the world of inclusion, diversity, and equity in all things, where employees are free to be their authentic selves in the workplace and in the communities in which we live. Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We prioritize respect, listen, care, add value, and lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
#J-18808-Ljbffr
Vice President, Professional Services – P/C Insurance
role at
Duck Creek Payments
Helping careers take flight. Reshaping an industry. Enable your career to be made on Duck Creek.
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have more than 1,800 employees across the globe and are proud to be a Flexible‑First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule, fostering productivity, inclusion, collaboration, and a consistent employee experience.
Title Vice President, Professional Services
What You’ll Do
Provides leadership and direction to direct reports and their subordinates within the Professional Services practice, building and leading a culture of accountability to meet business objectives and goals.
Oversees overall people management, including staffing, performance objectives, annual reviews, and pay recommendations.
Develops staff members through coaching that retains top talent.
Collaborate with Sales Directors and Solution Architects to propose and sell Professional Services to new Duck Creek customers.
Generate additional Professional Services revenue at existing customers.
Build and maintain customer relationships.
Meet regularly with customer executives, project leaders, and Duck Creek partners to drive successful outcomes for the customer and Duck Creek.
Monitor project progress for on‑time, on‑budget delivery across an assigned portfolio of accounts.
Work collaboratively with Engagement Leads at assigned accounts to ensure on‑time, on‑budget delivery.
Partner and collaborate across the Duck Creek organization to address cross‑functional issues.
Develop and contribute to the overall Professional Services Strategy and Vision.
Contribute intellectual property to the Professional Services practice.
Create an environment that rewards behaviors that best serve customers.
Qualifications
Bachelor’s degree required.
Minimum of 15 years of professional experience.
At least 8‑10 years working in leadership within a Professional Service environment is highly preferred.
Working knowledge of P&C Insurance and SaaS implementations is preferred.
Specialized Knowledge, Skills, and/Or Abilities
Experience in successfully leading projects and programs to on‑time, on‑schedule, and within budget.
Experience leading a portfolio of work ≥ $25 M USD annually.
Experience motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
Superior leadership, communication, and interpersonal skills.
Entrepreneurial orientation with a bias for action.
Strategically minded, with the ability to identify areas for business improvement and growth.
Proven track record of consistently delivering high‑impact results to meet customers’ needs.
Experience managing multiple customers simultaneously.
Strong experience in customer expectations management and scope management.
Exceptional organizational skills.
Team‑building skills with technical and non‑technical staff.
Experience working both independently and in a team‑oriented, collaborative environment.
Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem‑solving capabilities.
Work Environment & Other Requirements
Travel: 50%
Work Authorization: Must be legally authorized to work in the country of the job location.
We Stand For Our global company celebrates and leverages the differences each employee brings to the table. We strive to be an example to the world of inclusion, diversity, and equity in all things, where employees are free to be their authentic selves in the workplace and in the communities in which we live. Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We prioritize respect, listen, care, add value, and lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
#J-18808-Ljbffr