Randstad USA
Job Summary
Contract: 3-6 months, with possible extension. Schedule: M-F. 8:00am-4:30pm. Pay rate $24.00 p/hr - W2. *W2 Contract Only* Covid surge project. The contractors for this project directly help our tech team with fixing break‑fix issues for PCs, laptops, printers, etc. For this reason, the Covid Surge techs we are looking for need to have some prior experience in desktop support.
Must Haves
Strong commitment to providing superior customer service
One year of experience in a desktop support role
Hands‑on experience with the installation, repair, and troubleshooting of personal computers
Position Description The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners, and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting, and repairs. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary.
Principal Duties and Responsibilities
Provide break‑fix technical support services for networked and stand‑alone computing equipment
Use knowledgebase articles, where appropriate, to resolve issues
Document work performed within the service management software; document device and user data as required
Prioritize issues by level of urgency and triage or escalated unresolved issues as appropriate
Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves, and operating system rollouts
Perform scheduled preventative maintenance on desktops and laptops including re‑imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out‑of‑warranty hardware, and cable management
Provide next‑level technical support for Service Desk staff
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries Hospitals and Health Care
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Must Haves
Strong commitment to providing superior customer service
One year of experience in a desktop support role
Hands‑on experience with the installation, repair, and troubleshooting of personal computers
Position Description The Network Technician I provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners, and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting, and repairs. Service requests will be tracked and documented in service management software. The specifics associated with this role are described in the attached Position Summary.
Principal Duties and Responsibilities
Provide break‑fix technical support services for networked and stand‑alone computing equipment
Use knowledgebase articles, where appropriate, to resolve issues
Document work performed within the service management software; document device and user data as required
Prioritize issues by level of urgency and triage or escalated unresolved issues as appropriate
Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves, and operating system rollouts
Perform scheduled preventative maintenance on desktops and laptops including re‑imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out‑of‑warranty hardware, and cable management
Provide next‑level technical support for Service Desk staff
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries Hospitals and Health Care
#J-18808-Ljbffr