Credence
At Credence, we support our clients’ mission‑critical needs by providing cutting‑edge solutions, including AI/ML, secure cloud, digital transformation, and advanced intelligence capabilities to the largest defense, health, and international development federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future.
Credence is seeking a junior/mid‑level Tester to join the FedMall/STORES program. This role will join a team of testers for the STORES 2.0 application, a large‑scale modernization project on the ServiceNow platform. The Tester will be a proactive tester in the testing effort for STORES 2.0, ensuring the quality, functionality, and performance of delivered features by developing and executing comprehensive test strategies.
Responsibilities
Understand particular business processes, responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements
Acts as a member of a project team responsible for testing requirements and providing technical guidance concerning the testing strategy, implementation in unit and performance/regression testing of the application
Learn about program mission objectives and processes to achieve objectives
Learn and understand the architecture of program applications and systems
Develop, maintain, and execute test plans, including with ServiceNow ATF
Contribute to the performance of functional, regression, integration, performance, and compliance testing
Follow testing strategy, work with tester team members, and contribute to process improvement
Identify and prioritize test scenarios based on business impact and risk
Write detailed test cases from user stories, acceptance criteria, and process workflows
Log, track, and retest defects in Jira
Collaborate with developers to clarify issues, troubleshoot, and verify fixes
Drive defect triage meetings to prioritize resolution
Lead 508 compliance/accessibility testing
Prepare test scripts and all required test documentation
Provide software testing experience (integration and acceptance)
Design and execute IT software tests and evaluating results to ensure compliance with applicable regulations
Design and prepare all required test data
Analyze internal security within systems
Review test results and evaluate for conformance to design
Collaborate with developers, analysts, and stakeholders
Document and track defects using Jira and in collaboration with the team
Contribute to user tester guides for various testing audiences
Be able to work independently and as part of a team, working closely with development teams, DevOps, UI/UX designers, and business analysts
Requirements
Must be clearable for DoD Public Trust or higher
Bachelor’s Degree in Computer Science, Information Technology, or a related technical field
Minimum of 3 years related testing work experience, including ServiceNow testing experience
Experience with Jira, test case design, test planning, defect management, API testing, and performance testing
Experience with Scrum and SAFe agile frameworks
Experience with test automation
Relevant certification from a nationally recognized technical authority
DoD Approved 8570 Baseline Certification: Category IAT Level I
Ability to work and produce results in an Agile and fast‑paced environment with dynamic deadlines
Familiarity with basic ServiceNow navigation and general ServiceNow module concepts
Nice to Have
Existing DoD Public Trust
Familiarity with DLA, DoD, or government project testing standards
Experience with automated testing frameworks for ServiceNow
Knowledge of APIs, JSON, and flat file data exchangeUnderstanding of security and compliance testing
Preferred Requirements
Specific experience working with ServiceNow, to include ATF
Experience working within the Federal government and/or DoD
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Credence is seeking a junior/mid‑level Tester to join the FedMall/STORES program. This role will join a team of testers for the STORES 2.0 application, a large‑scale modernization project on the ServiceNow platform. The Tester will be a proactive tester in the testing effort for STORES 2.0, ensuring the quality, functionality, and performance of delivered features by developing and executing comprehensive test strategies.
Responsibilities
Understand particular business processes, responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements
Acts as a member of a project team responsible for testing requirements and providing technical guidance concerning the testing strategy, implementation in unit and performance/regression testing of the application
Learn about program mission objectives and processes to achieve objectives
Learn and understand the architecture of program applications and systems
Develop, maintain, and execute test plans, including with ServiceNow ATF
Contribute to the performance of functional, regression, integration, performance, and compliance testing
Follow testing strategy, work with tester team members, and contribute to process improvement
Identify and prioritize test scenarios based on business impact and risk
Write detailed test cases from user stories, acceptance criteria, and process workflows
Log, track, and retest defects in Jira
Collaborate with developers to clarify issues, troubleshoot, and verify fixes
Drive defect triage meetings to prioritize resolution
Lead 508 compliance/accessibility testing
Prepare test scripts and all required test documentation
Provide software testing experience (integration and acceptance)
Design and execute IT software tests and evaluating results to ensure compliance with applicable regulations
Design and prepare all required test data
Analyze internal security within systems
Review test results and evaluate for conformance to design
Collaborate with developers, analysts, and stakeholders
Document and track defects using Jira and in collaboration with the team
Contribute to user tester guides for various testing audiences
Be able to work independently and as part of a team, working closely with development teams, DevOps, UI/UX designers, and business analysts
Requirements
Must be clearable for DoD Public Trust or higher
Bachelor’s Degree in Computer Science, Information Technology, or a related technical field
Minimum of 3 years related testing work experience, including ServiceNow testing experience
Experience with Jira, test case design, test planning, defect management, API testing, and performance testing
Experience with Scrum and SAFe agile frameworks
Experience with test automation
Relevant certification from a nationally recognized technical authority
DoD Approved 8570 Baseline Certification: Category IAT Level I
Ability to work and produce results in an Agile and fast‑paced environment with dynamic deadlines
Familiarity with basic ServiceNow navigation and general ServiceNow module concepts
Nice to Have
Existing DoD Public Trust
Familiarity with DLA, DoD, or government project testing standards
Experience with automated testing frameworks for ServiceNow
Knowledge of APIs, JSON, and flat file data exchangeUnderstanding of security and compliance testing
Preferred Requirements
Specific experience working with ServiceNow, to include ATF
Experience working within the Federal government and/or DoD
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