Firstsource
Manager - Revenue Cycle
Location: Remote, US
Position Overview The Early Out Manager is responsible for leading and supervising a team of Early-Out Representatives, both remote and onsite. This role ensures operational efficiency, employee performance, and quality assurance across the department. The Manager will maintain accurate employee records, monitor productivity, and collaborate closely with internal and client-facing teams to meet performance expectations.
Key Responsibilities
Provide daily oversight and direction for departmental operations
Manage account inventory and deliver daily / weekly reports to the Operations Director
Monitor and support staff training initiatives
Step in to cover responsibilities during staff absences or periods of high call volume
Coordinate overtime schedules as needed to meet workload demands
Document and report disciplinary issues to the Operations Director and Human Resources
Conduct quality assurance activities including account audits, productivity reviews, and performance evaluations
Collaborate with the Client Services Manager to ensure service delivery aligns with client expectations and inventory flows efficiently through the revenue cycle
Uphold company policies and procedures as outlined in the Employee Handbook and Code of Conduct
Actively participate in the Corporate Compliance Program
Support additional projects and initiatives as assigned by leadership
Required Qualifications
Bachelor's degree or equivalent professional experience
Proven experience with Epic SystemsStrong understanding of patient accounting processes
Background in Early-Out and Healthcare Collections
Exceptional interpersonal and communication skills across all levels of staff and clients
Professional demeanor with a commitment to courteous and respectful conduct
Proficiency in personal computer use and related software
Demonstrated initiative, problem-solving ability, and creativity in task execution
Ability to manage multiple priorities in a fast-paced environment
Strong leadership and team management capabilities
Willingness to travel as needed
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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Position Overview The Early Out Manager is responsible for leading and supervising a team of Early-Out Representatives, both remote and onsite. This role ensures operational efficiency, employee performance, and quality assurance across the department. The Manager will maintain accurate employee records, monitor productivity, and collaborate closely with internal and client-facing teams to meet performance expectations.
Key Responsibilities
Provide daily oversight and direction for departmental operations
Manage account inventory and deliver daily / weekly reports to the Operations Director
Monitor and support staff training initiatives
Step in to cover responsibilities during staff absences or periods of high call volume
Coordinate overtime schedules as needed to meet workload demands
Document and report disciplinary issues to the Operations Director and Human Resources
Conduct quality assurance activities including account audits, productivity reviews, and performance evaluations
Collaborate with the Client Services Manager to ensure service delivery aligns with client expectations and inventory flows efficiently through the revenue cycle
Uphold company policies and procedures as outlined in the Employee Handbook and Code of Conduct
Actively participate in the Corporate Compliance Program
Support additional projects and initiatives as assigned by leadership
Required Qualifications
Bachelor's degree or equivalent professional experience
Proven experience with Epic SystemsStrong understanding of patient accounting processes
Background in Early-Out and Healthcare Collections
Exceptional interpersonal and communication skills across all levels of staff and clients
Professional demeanor with a commitment to courteous and respectful conduct
Proficiency in personal computer use and related software
Demonstrated initiative, problem-solving ability, and creativity in task execution
Ability to manage multiple priorities in a fast-paced environment
Strong leadership and team management capabilities
Willingness to travel as needed
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
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