Salesforce
Capacity Planning Analyst (Multiple Levels)
Salesforce, San Francisco, California, United States, 94199
Capacity Planning Analyst (Multiple Levels)
Join to apply for the
Capacity Planning Analyst (Multiple Levels)
role at
Salesforce
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re seeking a professional with a strong background in systems infrastructure and best‑practice planning methods. The ideal candidate is comfortable interacting with numerous data sources and can present complex information to both technical and non‑technical audiences.
Role Overview As a Capacity Planning Analyst, you’ll own the process of evaluating and forecasting infrastructure demand, with a specific focus on our customers' critical events. You’ll partner directly with customer success managers and a wide range of engineering teams to ensure our systems are ready for major usage spikes, such as open enrollment, holiday sales, or other high‑traffic events.
Responsibilities
Analyze and evaluate customer machine metrics to proactively identify potential capacity issues.
Forecast demand in partnership with product owners to produce accurate infrastructure demand forecasts for compute, storage, and network resources.
Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.
Act as a subject‑matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.
Work cross‑functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.
Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.
Required Skills & Experience
3+ years of proven experience in operations, business intelligence, strategy and/or capacity planning. For senior levels: 8+ years of experience.
Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.
Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.
Experience building statistical models.
Strong interpersonal and executive presentation skills for effective partnership and long‑range planning.
Experience presenting data in a consistent and repeatable manner to various stakeholders.
Excellent communication skills, both written and verbal.
Attention to detail with a focus on data quality.
A collaborative spirit and excellent interpersonal skills.
Proficiency with SQL.
A related technical degree is required.
Preferred Qualifications
Experience with cloud infrastructure is beneficial.
The ability to work autonomously and manage multiple projects simultaneously.
A passion for problem‑solving and ensuring customer success.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. We lead the path to equality by creating a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at
https://www.salesforcebenefits.com . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Compensation The typical base salary range for this position is $167,300 – $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 – $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity, or benefits as applicable.
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Capacity Planning Analyst (Multiple Levels)
role at
Salesforce
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re seeking a professional with a strong background in systems infrastructure and best‑practice planning methods. The ideal candidate is comfortable interacting with numerous data sources and can present complex information to both technical and non‑technical audiences.
Role Overview As a Capacity Planning Analyst, you’ll own the process of evaluating and forecasting infrastructure demand, with a specific focus on our customers' critical events. You’ll partner directly with customer success managers and a wide range of engineering teams to ensure our systems are ready for major usage spikes, such as open enrollment, holiday sales, or other high‑traffic events.
Responsibilities
Analyze and evaluate customer machine metrics to proactively identify potential capacity issues.
Forecast demand in partnership with product owners to produce accurate infrastructure demand forecasts for compute, storage, and network resources.
Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.
Act as a subject‑matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.
Work cross‑functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.
Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.
Required Skills & Experience
3+ years of proven experience in operations, business intelligence, strategy and/or capacity planning. For senior levels: 8+ years of experience.
Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.
Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.
Experience building statistical models.
Strong interpersonal and executive presentation skills for effective partnership and long‑range planning.
Experience presenting data in a consistent and repeatable manner to various stakeholders.
Excellent communication skills, both written and verbal.
Attention to detail with a focus on data quality.
A collaborative spirit and excellent interpersonal skills.
Proficiency with SQL.
A related technical degree is required.
Preferred Qualifications
Experience with cloud infrastructure is beneficial.
The ability to work autonomously and manage multiple projects simultaneously.
A passion for problem‑solving and ensuring customer success.
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. We lead the path to equality by creating a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at
https://www.salesforcebenefits.com . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Compensation The typical base salary range for this position is $167,300 – $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 – $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity, or benefits as applicable.
#J-18808-Ljbffr