Accolade Fitness
General Manager
Position Summary
The General Manager is responsible for the operational management of the gym. This includes oversight of staff, member services, facility maintenance, financial performance, and compliance with company policies and procedures. The General Manager ensures a high standard of service and a safe, clean, and welcoming environment for all members and guests.
Essential Duties and Responsibilities
Recruit, train, schedule, and supervise all gym staff.
Conduct regular performance evaluations and provide coaching and corrective action as needed.
Ensure adequate staffing coverage for all operational hours.
Lead team meetings and communicate company updates and expectations.
Ensure daily operations run smoothly, including front desk, member check‑in, and facility cleanliness and maintenance.
Monitor and maintain equipment functionality and cleanliness standards.
Enforce all safety, health, and operational policies.
Resolve member concerns and complaints in a timely and professional manner.
Oversee membership processes including sign‑ups, renewals, cancellations, and account changes.
Ensure accurate and timely handling of billing, collections, and account maintenance.
Drive membership growth through community outreach, lead follow‑up, and promotional efforts.
Oversee repairs and maintenance of the facilities and equipment by coordinating with third parties.
Manage budgets, control expenses, and meet revenue and profitability targets.
Ensure accurate register closeouts and cash handling procedures.
Oversee cleanliness and maintenance of all areas of the facility.
Ensure tanning beds, saunas, and other amenities are properly maintained and logged.
Maintain inventory of supplies and submit orders as needed.
Review and approve all account changes, freezes, and cancellations.
Maintain accurate records and ensure compliance with company documentation standards.
Submit required reports to ownership or regional leadership.
Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
High school diploma or equivalent is preferred.
Previous management experience, preferably in a fitness, hospitality, or service‑based environment.
Demonstrated strong leadership, organizational, and interpersonal skills.
Proficiency with point of sale and member management systems.
Ability to multitask and stay organized in a busy environment.
Basic computer proficiency and data entry skills.
Ability to work flexible hours, including evenings and weekends.
Physical Demands and Work Environment
Prolonged periods sitting at a desk and working on a computer.
The employee must lift and/or move a minimum of 50 pounds.
Proficient in both verbal and written English communication.
Frequent use of hands and fingers for typing, handling objects, tools, or controls; reaching with hands and arms.
Requirement to stand, walk, bend, stretch, and sit regularly.
Specific vision abilities required by this position include close vision and distance vision.
The noise level in the work environment is usually low.
Salary Range: $50,000 - $70,000
NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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The General Manager is responsible for the operational management of the gym. This includes oversight of staff, member services, facility maintenance, financial performance, and compliance with company policies and procedures. The General Manager ensures a high standard of service and a safe, clean, and welcoming environment for all members and guests.
Essential Duties and Responsibilities
Recruit, train, schedule, and supervise all gym staff.
Conduct regular performance evaluations and provide coaching and corrective action as needed.
Ensure adequate staffing coverage for all operational hours.
Lead team meetings and communicate company updates and expectations.
Ensure daily operations run smoothly, including front desk, member check‑in, and facility cleanliness and maintenance.
Monitor and maintain equipment functionality and cleanliness standards.
Enforce all safety, health, and operational policies.
Resolve member concerns and complaints in a timely and professional manner.
Oversee membership processes including sign‑ups, renewals, cancellations, and account changes.
Ensure accurate and timely handling of billing, collections, and account maintenance.
Drive membership growth through community outreach, lead follow‑up, and promotional efforts.
Oversee repairs and maintenance of the facilities and equipment by coordinating with third parties.
Manage budgets, control expenses, and meet revenue and profitability targets.
Ensure accurate register closeouts and cash handling procedures.
Oversee cleanliness and maintenance of all areas of the facility.
Ensure tanning beds, saunas, and other amenities are properly maintained and logged.
Maintain inventory of supplies and submit orders as needed.
Review and approve all account changes, freezes, and cancellations.
Maintain accurate records and ensure compliance with company documentation standards.
Submit required reports to ownership or regional leadership.
Perform other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
High school diploma or equivalent is preferred.
Previous management experience, preferably in a fitness, hospitality, or service‑based environment.
Demonstrated strong leadership, organizational, and interpersonal skills.
Proficiency with point of sale and member management systems.
Ability to multitask and stay organized in a busy environment.
Basic computer proficiency and data entry skills.
Ability to work flexible hours, including evenings and weekends.
Physical Demands and Work Environment
Prolonged periods sitting at a desk and working on a computer.
The employee must lift and/or move a minimum of 50 pounds.
Proficient in both verbal and written English communication.
Frequent use of hands and fingers for typing, handling objects, tools, or controls; reaching with hands and arms.
Requirement to stand, walk, bend, stretch, and sit regularly.
Specific vision abilities required by this position include close vision and distance vision.
The noise level in the work environment is usually low.
Salary Range: $50,000 - $70,000
NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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