Entyre Care
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IT Support Analyst
role at
Entyre Care .
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Company Overview Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). Our mission is to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our collaborative team.
At Entyre Care, we’re on a mission to empower individuals to lead a dignified and independent life. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include personalized care coaching, financial compensation, and essential resources within the comfort of the home.
Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.
Position Overview Entyre is seeking a highly motivated
IT Support Analyst
to join our growing team. This position will be essential in owning the onboarding/offboarding process and managing the hardware inventory needs for the organization. They will be the initial point of contact for in-office issues related to computer systems, hardware, and software. The individual will also contribute to project work and escalate as necessary. This individual will be a supportive team member and equip employees for success. Join us in delivering exceptional IT support services that empower our users to achieve their goals efficiently!
What You’ll Do Be the go-to L1-2 IT support at our Boston office (four days a week) and provide support for remote offices in other states. Provide IT support to our Clinical staff for our in-house internal web application. Collaborate with talent acquisition and be the primary owner for onboarding and offboarding in a hybrid Windows, Android, MacOS and iOS environment. Take ownership of ordering and maintaining accurate inventory of endpoints and peripherals in a regulated environment. Analyze processes, suggest and implement projects to improve cybersecurity posture, remediate device compliance status and patch endpoints. Build and maintain joiner, leaver, mover automations using APIs, PowerShell scripts and low code platforms such as Power Automate. Provide white glove support to executives and senior management.
Requirements 3+ years supporting MacOS and iOS devices using MDM tools such as JAMF, InTune or Kandji. 3+ years in IT support with a focus on administering Microsoft Office 365. Experience with creating PowerShell scripts and working with APIs to glue SaaS applications to HRIS and M365 for automation and reporting. Experience with EDR/XDR platforms and remediating alerts (Sophos, SentinelOne, Defender, etc) Experience with helpdesk management systems such as Jira and ZohoDesk. Excellent verbal and written communication skills A knack for creating internal and user facing self-help guides.
Bonus A functional understanding of networking concepts (CompTIA Net+ or Sec+) Prior experience in a hyper growth start-up environment Worked in healthcare industry before and familiarity with HIPAA security rule Experience with implementing and administering soft phones (Aircall, Nextiva, etc)
How We Operate - Non-Negotiable 1. "Insanely Great" for Families - Delivered Now:
Forget just 'satisfaction'. We deliver support that makes caregivers feel loved and seen. Understand their pain, anticipate their needs, and solve them – fast.
The standard is "Insanely Great," period. Anything less slows us down and fails our families.
2. Speed is King - Ruthless Focus is the Key:
Velocity comes from focus. Kill distractions. We concentrate all firepower on the #1 critical objective until it's done. Then we attack the next one.
Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure. Move the needle now.
3. Raise the Bar: Crush Mediocrity:
Mediocrity is poison. It kills speed, morale, and companies. We hunt it down and eliminate it. Good enough is never good enough.
Demand A-Player performance from yourself and everyone around you. Own your shit. Deliver excellence, fast. No excuses, no passengers.
4. The Speed Algorithm: Question. Delete. Simplify. Accelerate.
This is how we build momentum: Question every requirement – who asked? why? Delete ruthlessly – parts, processes, bureaucracy. If you don't add 10% back later, you didn't cut enough. Simplify what's left. Then, accelerate cycle time like hell.
Challenge everything. "It can't be done" means "You haven't figured it out yet. Go do it." Break bottlenecks, find shortcuts, remove friction.
5. Act Like Owners - Bold Bets, Fast Action:
This is your company. Own the mission, own the results. Don't wait for permission – take initiative.
Make bold bets that can leapfrog progress for our families. Act decisively. Move fast. If you stumble, learn faster and go again. Bias for action is everything.
The Bottom Line We are building something vital, and we are doing it at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump up and build faster, welcome to Entyre. If not, get out of the way.
Ready to make an impact? We’re excited to receive your application and can’t wait to see what we can achieve together!
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Health and Human Services
Referrals increase your chances of interviewing at Entyre Care by 2x
Get notified about new Information Technology Support Analyst jobs in
Boston, MA .
#J-18808-Ljbffr
IT Support Analyst
role at
Entyre Care .
Direct message the job poster from Entyre Care.
Company Overview Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). Our mission is to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our collaborative team.
At Entyre Care, we’re on a mission to empower individuals to lead a dignified and independent life. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include personalized care coaching, financial compensation, and essential resources within the comfort of the home.
Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.
Position Overview Entyre is seeking a highly motivated
IT Support Analyst
to join our growing team. This position will be essential in owning the onboarding/offboarding process and managing the hardware inventory needs for the organization. They will be the initial point of contact for in-office issues related to computer systems, hardware, and software. The individual will also contribute to project work and escalate as necessary. This individual will be a supportive team member and equip employees for success. Join us in delivering exceptional IT support services that empower our users to achieve their goals efficiently!
What You’ll Do Be the go-to L1-2 IT support at our Boston office (four days a week) and provide support for remote offices in other states. Provide IT support to our Clinical staff for our in-house internal web application. Collaborate with talent acquisition and be the primary owner for onboarding and offboarding in a hybrid Windows, Android, MacOS and iOS environment. Take ownership of ordering and maintaining accurate inventory of endpoints and peripherals in a regulated environment. Analyze processes, suggest and implement projects to improve cybersecurity posture, remediate device compliance status and patch endpoints. Build and maintain joiner, leaver, mover automations using APIs, PowerShell scripts and low code platforms such as Power Automate. Provide white glove support to executives and senior management.
Requirements 3+ years supporting MacOS and iOS devices using MDM tools such as JAMF, InTune or Kandji. 3+ years in IT support with a focus on administering Microsoft Office 365. Experience with creating PowerShell scripts and working with APIs to glue SaaS applications to HRIS and M365 for automation and reporting. Experience with EDR/XDR platforms and remediating alerts (Sophos, SentinelOne, Defender, etc) Experience with helpdesk management systems such as Jira and ZohoDesk. Excellent verbal and written communication skills A knack for creating internal and user facing self-help guides.
Bonus A functional understanding of networking concepts (CompTIA Net+ or Sec+) Prior experience in a hyper growth start-up environment Worked in healthcare industry before and familiarity with HIPAA security rule Experience with implementing and administering soft phones (Aircall, Nextiva, etc)
How We Operate - Non-Negotiable 1. "Insanely Great" for Families - Delivered Now:
Forget just 'satisfaction'. We deliver support that makes caregivers feel loved and seen. Understand their pain, anticipate their needs, and solve them – fast.
The standard is "Insanely Great," period. Anything less slows us down and fails our families.
2. Speed is King - Ruthless Focus is the Key:
Velocity comes from focus. Kill distractions. We concentrate all firepower on the #1 critical objective until it's done. Then we attack the next one.
Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure. Move the needle now.
3. Raise the Bar: Crush Mediocrity:
Mediocrity is poison. It kills speed, morale, and companies. We hunt it down and eliminate it. Good enough is never good enough.
Demand A-Player performance from yourself and everyone around you. Own your shit. Deliver excellence, fast. No excuses, no passengers.
4. The Speed Algorithm: Question. Delete. Simplify. Accelerate.
This is how we build momentum: Question every requirement – who asked? why? Delete ruthlessly – parts, processes, bureaucracy. If you don't add 10% back later, you didn't cut enough. Simplify what's left. Then, accelerate cycle time like hell.
Challenge everything. "It can't be done" means "You haven't figured it out yet. Go do it." Break bottlenecks, find shortcuts, remove friction.
5. Act Like Owners - Bold Bets, Fast Action:
This is your company. Own the mission, own the results. Don't wait for permission – take initiative.
Make bold bets that can leapfrog progress for our families. Act decisively. Move fast. If you stumble, learn faster and go again. Bias for action is everything.
The Bottom Line We are building something vital, and we are doing it at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump up and build faster, welcome to Entyre. If not, get out of the way.
Ready to make an impact? We’re excited to receive your application and can’t wait to see what we can achieve together!
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Health and Human Services
Referrals increase your chances of interviewing at Entyre Care by 2x
Get notified about new Information Technology Support Analyst jobs in
Boston, MA .
#J-18808-Ljbffr