Suntory Global Spirits
Customer Collaboration Specialist
Suntory Global Spirits, Chicago, Illinois, United States, 60290
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Customer Collaboration Specialist
role at
Suntory Global Spirits
At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits is a place where you can Unleash your Spirit by making an impact each and every day.
What makes this a great opportunity? At Suntory, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives.
Role Responsibilities
Identify and provide “Best in Class” service experience to customers, internal sales and operations teams located within the region.
Interface with internal and external partners, including Commercial, Logistics, R&D, Supply Planning and Manufacturing to support the Monozukuri/Gemba program development and actioning from responses.
Understand and develop a menu of services tailored to the customer base and create structure around standard processes and communication where applicable and manage the differentiated needs through appropriate and cost-effective solutions.
Understand the Global Commercialization process and navigation of software to support other areas within the region to ensure that we are prepared for product launch/changes to avoid order delays associated with launch.
Lead, coordinate and follow up on action items in various meetings supporting the customer/distributor, leadership, and collaboration manager where applicable.
Support onboard training of new staff and maintain updated SOPs as required.
Manage and/or direct small to mid-size projects associated with OTC process and customer experience.
Collaborate with and maintain relationships with functional groups including GBS, IT, GC, Supply Chain, Commercial and Operations, Finance, Warehouse and Transportation personnel as well as external customer contacts.
Work in conjunction with all teams to manage the OTC process from order intake through invoicing for BSI distributor partners, ensuring SLA, reducing non valued workload/touches, and improving overall customer experience.
Identify and implement process opportunities to ensure accurate, effective, and timely execution of orders through OTC process to enhance the customer experience.
Effectively manage RTM changes such as Direct Import changes and be able to manage those projects independently with various internal/external teams ensuring on time delivery with minimal impact to operations and customer.
Facilitate onboarding training of new distributors and commercial state contacts within customer base related to communication, reporting, salesforce portal and customer collaboration site where applicable.
Lead, coordinate, and follow up on action items related to bi‑monthly commercial discussions, Monozukuri/Gemba meetings and Monthly Business Review (MBR) of service discussions with Sr. Leadership as well as ad hoc, WOW and project focused meetings.
Ownership and execution of the communication to customers and/or sales team related to OTC processes such as monthly order launching windows, OA, OOS, allocation reporting, service reporting, etc.
Standardize process for OTC to ensure uniformity and identify and implement differentiated service requirements where applicable designated by commercial.
Utilize and demonstrate ability to improve processes within existing or new systems/tools such as SAP, Salesforce, Tableau, Hana, and Esker to improve efficiency and/or customer experience.
Utilize reporting software such as SAP, Salesforce, Tableau, Hana, and Esker to create KPI’s (Key customer specific ones) and metrics around monthly initiatives to better monitor impact of process enhancements and help identify any other areas for improvement.
Works closely with Commercial, Operations, Teams, Distributors, GBS, Finance and Supply Chain Departments in relationship to OTC processes and customer experience.
Qualifications
3 to 5 years or more experience in supply chain role (Customer Facing is a plus).
Bachelor’s degree in business related discipline or equivalent experience.
Capable of working independently on daily work activity and miscellaneous assignments and be able to organize and prioritize workload and follow‑up accordingly.
Adaptable to change and show ability to manage at all levels and with different styles of leadership and or personalities.
Exhibit ability to ensure current procedures, policies, and processes are being followed, providing customer support to continuously improve ways of working, service levels, and overall customer experience.
Express ideas clearly, inform others effectively, practice attentive and active listening, and achieve mutual understanding through written and verbal communication as a competent and articulate writer of business communication, presentations, and proposals.
Demonstrate ability and willingness to work in a team environment and accomplish goals through cooperation and maintains composure under pressure of deadlines.
Exhibits a strong presence, comfortable with providing key deliverables and updates across all levels of management.
Possess a high degree of business acumen.
Embrace organizational changes within the working environment and assist others to ensure adoption.
Proficiency in ERP (SAP a plus), Microsoft project suite, Tableau, and Salesforce.
Salary Range: $60,000‑$75,000, along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate’s location, experience, and skill set.
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
#J-18808-Ljbffr
Customer Collaboration Specialist
role at
Suntory Global Spirits
At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits is a place where you can Unleash your Spirit by making an impact each and every day.
What makes this a great opportunity? At Suntory, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives.
Role Responsibilities
Identify and provide “Best in Class” service experience to customers, internal sales and operations teams located within the region.
Interface with internal and external partners, including Commercial, Logistics, R&D, Supply Planning and Manufacturing to support the Monozukuri/Gemba program development and actioning from responses.
Understand and develop a menu of services tailored to the customer base and create structure around standard processes and communication where applicable and manage the differentiated needs through appropriate and cost-effective solutions.
Understand the Global Commercialization process and navigation of software to support other areas within the region to ensure that we are prepared for product launch/changes to avoid order delays associated with launch.
Lead, coordinate and follow up on action items in various meetings supporting the customer/distributor, leadership, and collaboration manager where applicable.
Support onboard training of new staff and maintain updated SOPs as required.
Manage and/or direct small to mid-size projects associated with OTC process and customer experience.
Collaborate with and maintain relationships with functional groups including GBS, IT, GC, Supply Chain, Commercial and Operations, Finance, Warehouse and Transportation personnel as well as external customer contacts.
Work in conjunction with all teams to manage the OTC process from order intake through invoicing for BSI distributor partners, ensuring SLA, reducing non valued workload/touches, and improving overall customer experience.
Identify and implement process opportunities to ensure accurate, effective, and timely execution of orders through OTC process to enhance the customer experience.
Effectively manage RTM changes such as Direct Import changes and be able to manage those projects independently with various internal/external teams ensuring on time delivery with minimal impact to operations and customer.
Facilitate onboarding training of new distributors and commercial state contacts within customer base related to communication, reporting, salesforce portal and customer collaboration site where applicable.
Lead, coordinate, and follow up on action items related to bi‑monthly commercial discussions, Monozukuri/Gemba meetings and Monthly Business Review (MBR) of service discussions with Sr. Leadership as well as ad hoc, WOW and project focused meetings.
Ownership and execution of the communication to customers and/or sales team related to OTC processes such as monthly order launching windows, OA, OOS, allocation reporting, service reporting, etc.
Standardize process for OTC to ensure uniformity and identify and implement differentiated service requirements where applicable designated by commercial.
Utilize and demonstrate ability to improve processes within existing or new systems/tools such as SAP, Salesforce, Tableau, Hana, and Esker to improve efficiency and/or customer experience.
Utilize reporting software such as SAP, Salesforce, Tableau, Hana, and Esker to create KPI’s (Key customer specific ones) and metrics around monthly initiatives to better monitor impact of process enhancements and help identify any other areas for improvement.
Works closely with Commercial, Operations, Teams, Distributors, GBS, Finance and Supply Chain Departments in relationship to OTC processes and customer experience.
Qualifications
3 to 5 years or more experience in supply chain role (Customer Facing is a plus).
Bachelor’s degree in business related discipline or equivalent experience.
Capable of working independently on daily work activity and miscellaneous assignments and be able to organize and prioritize workload and follow‑up accordingly.
Adaptable to change and show ability to manage at all levels and with different styles of leadership and or personalities.
Exhibit ability to ensure current procedures, policies, and processes are being followed, providing customer support to continuously improve ways of working, service levels, and overall customer experience.
Express ideas clearly, inform others effectively, practice attentive and active listening, and achieve mutual understanding through written and verbal communication as a competent and articulate writer of business communication, presentations, and proposals.
Demonstrate ability and willingness to work in a team environment and accomplish goals through cooperation and maintains composure under pressure of deadlines.
Exhibits a strong presence, comfortable with providing key deliverables and updates across all levels of management.
Possess a high degree of business acumen.
Embrace organizational changes within the working environment and assist others to ensure adoption.
Proficiency in ERP (SAP a plus), Microsoft project suite, Tableau, and Salesforce.
Salary Range: $60,000‑$75,000, along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate’s location, experience, and skill set.
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
#J-18808-Ljbffr