EY
Managed Services - Solution Architect
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At EY, we’re all in to shape your future with confidence. We help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Managed Services is a significant part of the EY business, comprising more than US$5b in revenue and serving major clients worldwide. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients. The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.
The opportunity The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.
Essential Functions Design the MS deal shape, working closely with the Deal Lead to ensure alignment with client needs and EY standards. Develop and implement people, process, and technology operational models, ensuring they are cost-effective and scalable. Create detailed transition plans and service management layers to facilitate smooth transitions and ongoing service delivery. Collaborate with cross-functional teams to integrate solutions, commercials, and client requirements into cohesive and comprehensive MS deals. Ensure all solution elements come together seamlessly, providing a holistic approach to MS deal design and delivery. Support the Managed Services delivery team with the transition and establishment of managed services, ensuring adherence to EY normative models. Capture and document knowledge into EY artifacts to support Managed Services pursuits and EY’s overall approach. Analyze business and technical requirements to design operational and architectural blueprints that achieve business objectives. Propose architecture solutions based on business and technology considerations and suitable alternatives to satisfy client needs. Assess risks and commercial impact, providing input towards the design of specific priority managed services offerings. Make informed decisions to ensure the successful delivery of MS deals, balancing client needs and EY standards.
Qualifications Proven experience in designing and delivering complex MS deals, including multi-tower and first-of-kind engagements. Strong understanding of people, process, and technology operational models and their integration into MS solutions. Expertise in creating transition plans and service management layers in line with industry standards and best practices. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and clients. Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions that meet client needs and expectations. Bachelor’s degree in Business, Finance, Technology, IT, or a related field.
Ideally, You’ll Also Have Understanding of Managed Services including knowledge of market and industry dynamics. Understanding of and experience in organization transformation. Advanced degree or relevant certifications (e.g., TOGAF, ITIL) preferred.
What We Offer You Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges in the US: $150,400 to $343,600; for New York City Metro Area, Washington State and California (excluding Sacramento): $180,500 to $390,500. Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model: most external, client-serving roles work together in person 40-60% of the time over a project or year. Flexible vacation policy allowing you to decide how much vacation time you need, plus time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Ready to Shape Your Future? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
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At EY, we’re all in to shape your future with confidence. We help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Managed Services is a significant part of the EY business, comprising more than US$5b in revenue and serving major clients worldwide. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients. The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.
The opportunity The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.
Essential Functions Design the MS deal shape, working closely with the Deal Lead to ensure alignment with client needs and EY standards. Develop and implement people, process, and technology operational models, ensuring they are cost-effective and scalable. Create detailed transition plans and service management layers to facilitate smooth transitions and ongoing service delivery. Collaborate with cross-functional teams to integrate solutions, commercials, and client requirements into cohesive and comprehensive MS deals. Ensure all solution elements come together seamlessly, providing a holistic approach to MS deal design and delivery. Support the Managed Services delivery team with the transition and establishment of managed services, ensuring adherence to EY normative models. Capture and document knowledge into EY artifacts to support Managed Services pursuits and EY’s overall approach. Analyze business and technical requirements to design operational and architectural blueprints that achieve business objectives. Propose architecture solutions based on business and technology considerations and suitable alternatives to satisfy client needs. Assess risks and commercial impact, providing input towards the design of specific priority managed services offerings. Make informed decisions to ensure the successful delivery of MS deals, balancing client needs and EY standards.
Qualifications Proven experience in designing and delivering complex MS deals, including multi-tower and first-of-kind engagements. Strong understanding of people, process, and technology operational models and their integration into MS solutions. Expertise in creating transition plans and service management layers in line with industry standards and best practices. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and clients. Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions that meet client needs and expectations. Bachelor’s degree in Business, Finance, Technology, IT, or a related field.
Ideally, You’ll Also Have Understanding of Managed Services including knowledge of market and industry dynamics. Understanding of and experience in organization transformation. Advanced degree or relevant certifications (e.g., TOGAF, ITIL) preferred.
What We Offer You Comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Base salary ranges in the US: $150,400 to $343,600; for New York City Metro Area, Washington State and California (excluding Sacramento): $180,500 to $390,500. Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model: most external, client-serving roles work together in person 40-60% of the time over a project or year. Flexible vacation policy allowing you to decide how much vacation time you need, plus time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Ready to Shape Your Future? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
#J-18808-Ljbffr