AltaGas Ltd.
Director, Sales Operations
The Director of Sales Operations is responsible for driving meter growth and delivering an exceptional customer experience across residential and commercial segments. This role converts marketing-generated leads into active sales, manages the sales pipeline, and oversees projects from initial engagement through completion. The Director will champion cross‑functional collaboration, digital transformation, and compliance to ensure seamless project delivery and customer satisfaction.
Key Responsibilities
Convert qualified leads from marketing into active sales opportunities, managing the sales pipeline and ensuring timely follow‑up.
Develop and implement sales strategies to maximize growth and expand market reach.
Partner with Marketing to inform campaigns, optimize lead generation, and refine qualification criteria.
Oversee project management for sales initiatives, ensuring projects are delivered on time and within scope.
Optimize the customer journey from a lead through post‑sale support, ensuring seamless transitions and rapid issue resolution.
Lead initiatives to enhance customer satisfaction, loyalty, and service adoption.
Develop and manage CRM strategies.
Collaborate with Operations, Engineering, Customer Service, and other departments to ensure successful project delivery and customer satisfaction.
Build and sustain relationships with key external stakeholders—including customers, builders, developers, consultants, and associations.
Champion the adoption of digital platforms and tools to streamline sales operations and improve data‑driven decision‑making.
Utilize forecasting and analytics to identify profitable new business opportunities and growth areas.
Establish and implement business policies and practices that align with internal controls, regulatory requirements, and legal standards.
Provide written and oral testimony to advance growth initiatives and respond to data requests from external stakeholders and regulatory bodies.
Define and track key performance indicators (KPIs), including lead conversion rates, sales cycle times, customer satisfaction scores, and revenue targets.
Prepare and present regular updates to senior leadership on progress against objectives.
Lead departmental forecasting and budgeting, ensuring initiatives remain on track and within budget.
Oversee sourcing, procurement, and contractual activities for vendors implementing growth programs.
Recruit, mentor, and lead a high‑performing Sales and Customer Growth team.
Establish clear performance goals and foster a culture of accountability, excellence, diversity, equity, and inclusion.
Qualifications & Skills
Bachelor’s Degree required; Master’s Degree preferred.
10+ years of sales experience, with significant experience in the utility sector.
7+ years of management experience.
Proven leadership, strategic planning, and problem‑solving skills.
Demonstrated success in leading Sales and Customer Growth teams, exceeding growth and revenue targets.
Experience developing business plans and presenting business cases.
Strong decision‑making agility and ability to redirect resources in dynamic business environments.
Excellent interpersonal and project management skills; able to manage multiple clients and tight timelines.
Outstanding communication skills, including negotiation, persuasion, and conflict resolution.
Experience with CRM platforms and sales analytics tools.
Change management and digital transformation experience.
Familiarity with utility industry sales cycles and regulatory environments.
Commitment to fostering diversity, equity, and inclusion within the team.
Experience in public policy and regulatory engagement with external stakeholders.
We offer a competitive salary range of $176,000 to $256,250 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply. We are an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, or any other protected characteristic. For Canadian hires, all qualified applicants will receive consideration in accordance with applicable law. For U.S. affiliates, we provide reasonable accommodations for applicants with disabilities and are committed to diversity and inclusion.
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Key Responsibilities
Convert qualified leads from marketing into active sales opportunities, managing the sales pipeline and ensuring timely follow‑up.
Develop and implement sales strategies to maximize growth and expand market reach.
Partner with Marketing to inform campaigns, optimize lead generation, and refine qualification criteria.
Oversee project management for sales initiatives, ensuring projects are delivered on time and within scope.
Optimize the customer journey from a lead through post‑sale support, ensuring seamless transitions and rapid issue resolution.
Lead initiatives to enhance customer satisfaction, loyalty, and service adoption.
Develop and manage CRM strategies.
Collaborate with Operations, Engineering, Customer Service, and other departments to ensure successful project delivery and customer satisfaction.
Build and sustain relationships with key external stakeholders—including customers, builders, developers, consultants, and associations.
Champion the adoption of digital platforms and tools to streamline sales operations and improve data‑driven decision‑making.
Utilize forecasting and analytics to identify profitable new business opportunities and growth areas.
Establish and implement business policies and practices that align with internal controls, regulatory requirements, and legal standards.
Provide written and oral testimony to advance growth initiatives and respond to data requests from external stakeholders and regulatory bodies.
Define and track key performance indicators (KPIs), including lead conversion rates, sales cycle times, customer satisfaction scores, and revenue targets.
Prepare and present regular updates to senior leadership on progress against objectives.
Lead departmental forecasting and budgeting, ensuring initiatives remain on track and within budget.
Oversee sourcing, procurement, and contractual activities for vendors implementing growth programs.
Recruit, mentor, and lead a high‑performing Sales and Customer Growth team.
Establish clear performance goals and foster a culture of accountability, excellence, diversity, equity, and inclusion.
Qualifications & Skills
Bachelor’s Degree required; Master’s Degree preferred.
10+ years of sales experience, with significant experience in the utility sector.
7+ years of management experience.
Proven leadership, strategic planning, and problem‑solving skills.
Demonstrated success in leading Sales and Customer Growth teams, exceeding growth and revenue targets.
Experience developing business plans and presenting business cases.
Strong decision‑making agility and ability to redirect resources in dynamic business environments.
Excellent interpersonal and project management skills; able to manage multiple clients and tight timelines.
Outstanding communication skills, including negotiation, persuasion, and conflict resolution.
Experience with CRM platforms and sales analytics tools.
Change management and digital transformation experience.
Familiarity with utility industry sales cycles and regulatory environments.
Commitment to fostering diversity, equity, and inclusion within the team.
Experience in public policy and regulatory engagement with external stakeholders.
We offer a competitive salary range of $176,000 to $256,250 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply. We are an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, or any other protected characteristic. For Canadian hires, all qualified applicants will receive consideration in accordance with applicable law. For U.S. affiliates, we provide reasonable accommodations for applicants with disabilities and are committed to diversity and inclusion.
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