Municipal Credit Union
Pay Range: $78,400.00/yr - $110,000.00/yr
About Municipal Credit Union (MCU) At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Mission : To help hard-working New Yorkers build better tomorrows.
Vision : Be New York's most loved financial institution by helping our members build their best financial futures.
About the Job The Branch Manager is responsible for managing and leading all aspects of branch performance while consistently upholding MCU’s core values. You will efficiently manage all functions, staffing, and daily operations of a branch or multiple branches, lead branch staff to achieve company goals, support the mission and vision of MCU, and always keep the member’s experience in mind. You will drive performance and member loyalty through consultative interactions with our members and solutions that help them achieve financial well‑being. Accountable for risk management and compliance. Build a high performing team through the attraction, onboarding, coaching and development of branch team members. The Branch Manager is a critical role to MCU and is involved in representing MCU in the local community, attending community events, and supporting community programs.
What You’ll Be Responsible For
Manage HR activities including hiring, coaching, performance evaluations, and compensation decisions, and mentor and support employees while holding them accountable to service, operations and sales goals.
Develop and manage a branch business plan aimed at specific goals. Direct and actively participate in strategy and tactics including community engagement, outbound calling, in-branch selling, branch campaigns, and service calls.
Perform a wide range of administrative and supervisory duties including the development of branch goals and financial targets, and in-branch sales and outside sales.
Manage operational, human capital, reputational and business risk; ensure compliance with regulatory guidelines and adherence to policies and procedures.
Coaching, development, and retention of a highly engaged team; possessing a personable nature with strong member service skills and presentation skills.
Community affiliations and ability to leverage technology for members and team.
Willingness to manage constantly changing priorities, with strong planning and organizational skills.
Collaborate effectively across all lines of business.
Staff the branch: recruiting, interviewing, and selecting branch team members.
Recommend products and services to members based on their financial needs.
Develop partnerships with community influencers to generate referrals and service opportunities.
Lead by example, ensuring consistent delivery of distinctive service for all members.
Coach team to confidently engage with members via technology‑enabled interactions.
Resolve problems and provide seamless member experience across channels.
Onboard and train new employees successfully.
Implement strategies that increase productivity and meet sales targets.
Attend weekly manager’s meetings and facilitate team huddles and staff meetings.
Manage branch office efficiently and cost‑effectively.
Control branch expenses within budgetary constraints and be “audit ready.”
Comply with BSA and SAR requirements, travel and work at other branch locations as required.
Perform other duties as required.
What You’ll Bring
Bachelor’s degree in business management/administration or equivalent work experience.
Minimum five years of branch or managerial experience.
Excellent written and verbal communication skills.
Excellent organizational ability in a high‑pressure environment.
Proficiency in Microsoft Office Suite.
Available to work flexible hours and Saturday.
Highly ethical.
Why You’ll Be a Good Fit Results : We are passionate about winning.
Agility : We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity : We operate with the highest ethical standards.
Belonging : We cultivate a culture of inclusion and teamwork.
Ownership : We take personal responsibility and hold ourselves accountable for the results.
What We Can Offer You Competitive Compensation, Medical and Dental Benefits.
401K with employer match.
Flexible paid time off.
Equal Opportunity Employer Municipal Credit Union (MCU) is an Equal Opportunity Employer. MCU provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
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About Municipal Credit Union (MCU) At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Mission : To help hard-working New Yorkers build better tomorrows.
Vision : Be New York's most loved financial institution by helping our members build their best financial futures.
About the Job The Branch Manager is responsible for managing and leading all aspects of branch performance while consistently upholding MCU’s core values. You will efficiently manage all functions, staffing, and daily operations of a branch or multiple branches, lead branch staff to achieve company goals, support the mission and vision of MCU, and always keep the member’s experience in mind. You will drive performance and member loyalty through consultative interactions with our members and solutions that help them achieve financial well‑being. Accountable for risk management and compliance. Build a high performing team through the attraction, onboarding, coaching and development of branch team members. The Branch Manager is a critical role to MCU and is involved in representing MCU in the local community, attending community events, and supporting community programs.
What You’ll Be Responsible For
Manage HR activities including hiring, coaching, performance evaluations, and compensation decisions, and mentor and support employees while holding them accountable to service, operations and sales goals.
Develop and manage a branch business plan aimed at specific goals. Direct and actively participate in strategy and tactics including community engagement, outbound calling, in-branch selling, branch campaigns, and service calls.
Perform a wide range of administrative and supervisory duties including the development of branch goals and financial targets, and in-branch sales and outside sales.
Manage operational, human capital, reputational and business risk; ensure compliance with regulatory guidelines and adherence to policies and procedures.
Coaching, development, and retention of a highly engaged team; possessing a personable nature with strong member service skills and presentation skills.
Community affiliations and ability to leverage technology for members and team.
Willingness to manage constantly changing priorities, with strong planning and organizational skills.
Collaborate effectively across all lines of business.
Staff the branch: recruiting, interviewing, and selecting branch team members.
Recommend products and services to members based on their financial needs.
Develop partnerships with community influencers to generate referrals and service opportunities.
Lead by example, ensuring consistent delivery of distinctive service for all members.
Coach team to confidently engage with members via technology‑enabled interactions.
Resolve problems and provide seamless member experience across channels.
Onboard and train new employees successfully.
Implement strategies that increase productivity and meet sales targets.
Attend weekly manager’s meetings and facilitate team huddles and staff meetings.
Manage branch office efficiently and cost‑effectively.
Control branch expenses within budgetary constraints and be “audit ready.”
Comply with BSA and SAR requirements, travel and work at other branch locations as required.
Perform other duties as required.
What You’ll Bring
Bachelor’s degree in business management/administration or equivalent work experience.
Minimum five years of branch or managerial experience.
Excellent written and verbal communication skills.
Excellent organizational ability in a high‑pressure environment.
Proficiency in Microsoft Office Suite.
Available to work flexible hours and Saturday.
Highly ethical.
Why You’ll Be a Good Fit Results : We are passionate about winning.
Agility : We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity : We operate with the highest ethical standards.
Belonging : We cultivate a culture of inclusion and teamwork.
Ownership : We take personal responsibility and hold ourselves accountable for the results.
What We Can Offer You Competitive Compensation, Medical and Dental Benefits.
401K with employer match.
Flexible paid time off.
Equal Opportunity Employer Municipal Credit Union (MCU) is an Equal Opportunity Employer. MCU provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
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