Jobs via Dice
Network and Security Service Delivery Manager
Jobs via Dice, Portland, Oregon, United States, 97204
Network and Security Service Delivery Manager
HCLTech is seeking a Network and Security Service Delivery Manager to oversee the delivery of network and security services, ensuring alignment with business needs and service level agreements (SLAs). The role involves managing customer expectations, regular operations, project deliverables, major incidents, and driving continuous service improvements. Effective communication, technical expertise, and strong leadership are crucial.
Key Responsibilities
Client Relationship Management – Build and maintain positive relationships with clients; communicate effectively regarding service delivery, incidents, and projects; gather client feedback and identify opportunities for improvement.
Service Delivery Management – Ensure seamless delivery of network and security services according to agreed SLAs; manage and optimize performance of security infrastructure (LAN/WAN, wireless, perimeter security, IDS/IPS); oversee implementation and maintenance of security policies and procedures; coordinate with internal teams and external vendors; track KPIs and metrics.
Team Leadership and Development – Provide guidance and support to team members; foster a collaborative high‑performing team environment; identify training needs and facilitate professional development opportunities.
Project Management – Lead and manage network and security‑related projects from initiation to completion; ensure projects are delivered on time, within budget, and meet quality standards; manage risks and issues and escalating as needed.
Incident and Problem Management – Act as a point of contact for security incidents and service disruptions; coordinate incident response activities and ensure timely resolution and communication; conduct root cause analysis to prevent future incidents.
Continuous Improvement – Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness; stay up‑to‑date with industry trends, emerging technologies, and best practices; implement process improvements and automation to optimize service delivery.
Skills and Qualifications
Strong understanding of network and security principles and technologies (LAN/WAN, wireless, firewalls, load balancers, IDS/IPS, VPNs, etc.).
Proficiency in project management methodologies (Agile, Waterfall).
Excellent communication, interpersonal, and presentation skills.
Strong problem‑solving and analytical abilities.
Ability to work independently and as part of a team.
Experience managing teams and fostering a positive work environment.
Relevant certifications (CISSP, CISM, Security+) are a plus.
Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns for investigation.
Compensation and Benefits This role is eligible for a competitive salary commensurate with experience and performance, and may include performance‑based bonuses subject to company policies. Benefits include medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days); and 10 paid holidays per year.
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Key Responsibilities
Client Relationship Management – Build and maintain positive relationships with clients; communicate effectively regarding service delivery, incidents, and projects; gather client feedback and identify opportunities for improvement.
Service Delivery Management – Ensure seamless delivery of network and security services according to agreed SLAs; manage and optimize performance of security infrastructure (LAN/WAN, wireless, perimeter security, IDS/IPS); oversee implementation and maintenance of security policies and procedures; coordinate with internal teams and external vendors; track KPIs and metrics.
Team Leadership and Development – Provide guidance and support to team members; foster a collaborative high‑performing team environment; identify training needs and facilitate professional development opportunities.
Project Management – Lead and manage network and security‑related projects from initiation to completion; ensure projects are delivered on time, within budget, and meet quality standards; manage risks and issues and escalating as needed.
Incident and Problem Management – Act as a point of contact for security incidents and service disruptions; coordinate incident response activities and ensure timely resolution and communication; conduct root cause analysis to prevent future incidents.
Continuous Improvement – Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness; stay up‑to‑date with industry trends, emerging technologies, and best practices; implement process improvements and automation to optimize service delivery.
Skills and Qualifications
Strong understanding of network and security principles and technologies (LAN/WAN, wireless, firewalls, load balancers, IDS/IPS, VPNs, etc.).
Proficiency in project management methodologies (Agile, Waterfall).
Excellent communication, interpersonal, and presentation skills.
Strong problem‑solving and analytical abilities.
Ability to work independently and as part of a team.
Experience managing teams and fostering a positive work environment.
Relevant certifications (CISSP, CISM, Security+) are a plus.
Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns for investigation.
Compensation and Benefits This role is eligible for a competitive salary commensurate with experience and performance, and may include performance‑based bonuses subject to company policies. Benefits include medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days); and 10 paid holidays per year.
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