IT Desktop Support Specialist - Boston-onsite five days Job at Yoh, A Day & Zimm

Service Desk Specialist / IT Support Specialist

Please contact Renu Goel 857-207-2676 renu.goel@yoh.com

The ideal candidate will have 7+ years of relevant experience in a customer-facing role with a strong track record of achievement and demonstrated technical leadership and mentorship capability.

• Strong scripting and automation experience (PowerShell, Bash, or Python).
• Deep expertise in Microsoft 365 (Outlook, Teams, SharePoint, Intune, OneDrive), Azure AD, and Windows 11.
• Proficiency with Windows and mobile device management (Intune).
• Familiarity with networking fundamentals (VPN, DNS, DHCP, switches, and wireless troubleshooting).
• Experience supporting AV/conference room technologies (Zoom, Cisco, Crestron).
• Familiarity with endpoint security and management tools (Defender for Endpoint, CrowdStrike, SentinelOne).
• Experience with monitoring and deployment tools such as Microsoft Endpoint Analytics, Autopilot, SCCM, Datadog, or LogicMonitor.
• Excellent communication and problem-solving skills, with the ability to clearly explain complex technical topics.
• Customer-focused approach with exceptional attention to detail and follow-through.
• Proven reliability, accountability, and ability to work independently within a global team structure.
• Experience mentoring or providing technical guidance to other support staff.

Preferred

• Advanced PowerShell scripting for automation of M365, Intune, and Azure AD tasks.
• Familiarity with API integrations, workflow automation, and version control (Git/GitHub).
• Experience with endpoint and identity management (Conditional Access, MFA, Azure AD roles).
• Certifications such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft Certified: Azure Administrator (AZ-104), ITIL v4 Foundation, CompTIA Network+ or Security+, Microsoft Certified: Power Automate RPA Developer Associate (preferred but not required).
• Experience within the Financial Services Industry.

Estimated Min Rate: $59,500.00

Estimated Max Rate: $85,000.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

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