Head of Programme Management Job at King River Capital Group in San Francisco

Senior Program Manager, Policy Implementation Discord is used by over 200 million people every month for many different reasons. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discord is where people come together to spend time with friends, discover communities, and connect over shared interests. As Discord grows, were looking for a Program Manager to build and lead our Policy Implementation function within Trust & Safety Strategy & Operations. You’ll be the founding member of a new Policy Implementation team, establishing Discords operational framework for translating policies into scaled enforcement. You’ll own the end-to-end process of policy operationalization, ensuring every new or updated policy can be consistently enforced across our platform. Develop deep expertise of the Discord enforcement ecosystem, serving as the single point of accountability for operational readiness while coordinating across Trust & Safety Operations, Platform Policy, Product, Engineering, and Legal teams Design and implement comprehensive tracking systems and standardized documentation (policy launch bundles, RACI frameworks, implementation specs) to monitor progress across 5 phases: Launch Preparation, Technical Implementation, Training & Documentation, Launch Monitoring, and Post-Launch Optimization. Partner with Product and Engineering to identify, document, and resolve technical gaps preventing policy enforcement; identify cross-functional dependencies and drive all stakeholders to meet implementation deadlines Co-create comprehensive enforcement guidance materials with Trust & Safety Operations teams; ensure FTEs and BPO teams receive appropriate documentation, SOPs, and quality standards for consistent policy enforcement at scale. Build bidirectional feedback mechanisms between enforcement teams and Policy to identify implementation challenges, refine operational strategies, and drive continuous improvement of enforcement practices Establish and track KPIs for implementation effectiveness, including time-to-implementation, enforcement accuracy, and cross-team consistency; Create escalation paths for implementation blockers, ensuring rapid resolution; champion operational excellence by pushing teams to meet ambitious timelines while maintaining quality standards 5+ years of experience in program management, operations, or strategy roles in Trust & Safety, content moderation, or platform policy environments ~ Experience building new operational functions or programs from zero to one, including process design, stakeholder alignment, and scaled execution ~ Strong understanding of content moderation operations on an instant messaging platform, including vendor management, internal review tooling, quality assurance, and training development ~ Proven ability to influence without direct authority, building consensus across diverse teams with competing priorities through stakeholder relationships, data-backed storytelling, and an iterative mindset ~ Data-driven approach to problem-solving with experience building metrics, dashboards, and reporting systems ~ Technical proficiency with project management tools (Notion, Asana, JIRA) Bonus Points Experience at a scaled social platform or user-generated content company (100M+ users) Background in policy operations, operational readiness, or change management roles Familiarity with content moderation tools and systems (e.g., case management systems, classification taxonomies, ML-based detection) Location and relocation : Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. There is no formal requirement to work from the office. Compensation : The US base salary range for this full-time position is $160,000 to $175,000 + equity + benefits. Within the range, individual pay is determined by factors including job-related skills, experience, and education or training. The compensation details listed reflect base salary only and do not include equity or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We’re a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. Discord is committed to inclusion and providing reasonable accommodations during the interview process. Applicant and Candidate Privacy Policy: details regarding Discord’s collection and usage of personal information relating to the application and recruitment process are available in our policy. Discord does not discriminate on the basis of any protected group status under applicable law.