Site Reliability Engineer

Tax Analysts is seeking a Site Reliability Engineer (SRE) to help establish and shape our reliability engineering practice from the ground up. This is a unique opportunity to join a mission-driven organization and play a key role in ensuring the reliability, scalability, and performance of our AWS-hosted business applications. As part of a cross-functional engineering team, you will work to improve observability, automate operational processes, and lead incident response and continuous improvement efforts. This role is ideal for a mid-level engineer with cloud and software engineering experience who is eager to deepen their expertise in site reliability engineering, learn from senior staff, and help build a culture of reliability. ESSENTIAL DUTIES AND RESPONSIBILITIES: Help define and implement service-level indicators (SLIs) and objectives (SLOs) for cloud-based applications. Build, configure, and maintain monitoring, alerting, and dashboarding solutions using AWS CloudWatch, X-Ray, and third-party tools such as DataDome. Leverage advanced AWS observability tools (e.g., CloudWatch Synthetics, Contributor Insights) to proactively monitor system health. Contribute to the development and implementation of a structured on-call support process as our reliability practice evolves. Implement monitoring, and maintain site protection and bot mitigation solutions, including DataDome, to defend against automated attacks and ensure application availability, and analyze performance during postmortems of incidents. Investigate incidents, security events, and operational anomalies, resolve, perform root cause analysis, and run a postmortem process. Identify repetitive or manual operational tasks (‘toil’) and design scripts or automations using AWS Lambda and CloudFormation to improve efficiency and reliability. Assist in the maintenance and enhancement of CI/CD pipelines and automated deployment processes. Work closely with development, QA, cloud, and DevOps teams to ensure reliability, scalability, and security are integrated into system and application designs. Contribute to the documentation of systems, processes, incident learnings, compliance, and reliability best practices. Stay current with emerging AWS, SRE, and observability technologies, and make recommendations to adopt new tools or approaches that improve system resilience and operational excellence. Participate in the evaluation and rollout of new AWS services and features that can benefit system reliability or team efficiency. Perform other related duties as assigned to support the team and organizational objectives. KNOWLEDGE & SKILLS: Strong analytical, troubleshooting, and problem-solving abilities. Hands-on experience with AWS CloudWatch (metrics, logs, dashboards, alarms) for proactive monitoring and alerting. Familiarity with AWS X-Ray for distributed tracing and in-depth troubleshooting of microservices architectures. Experience leveraging tools like CloudWatch Synthetics and Contributor Insights for canary testing and log analytics. Knowledge of AWS CloudTrail for auditing and investigating API calls and security events. Experience using AWS Athena for ad-hoc querying and analysis of logs during incident investigations and postmortems. Proficiency with AWS CloudFormation for reliable and repeatable infrastructure provisioning. Experience automating operational tasks and workflows using AWS Lambda or similar event-driven services. Understanding of AWS services such as API Gateway, CloudFront, and Elastic Load Balancer (ELB) to ensure availability, scalability, and optimal performance of distributed systems. Experience working with site protection and bot mitigation solutions (such as DataDome or Cloudflare). Working knowledge of scripting or programming languages such as Python, Bash, or Node.js for automation and tooling. Excellent communication and documentation skills; ability to collaborate effectively with cross-functional teams. Eagerness to learn and adopt new tools, technologies, and best practices in cloud reliability and operations. Bachelor’s degree in computer science, engineering, or a related field; equivalent professional experience considered. 3+ years of professional experience in cloud engineering, DevOps, infrastructure, or observability roles (AWS required). Experience implementing SRE principles (prior work in an SRE role is a plus). Experience with monitoring, incident response, or reliability work in a production environment. Experience working in an Agile development environment, collaborating within cross-functional teams. Eagerness to help establish and improve site reliability practices while learning and applying best practices. Health/Dental/Vision 401K: Immediately vested Tuition assistance Qualified employer under the Public Service Loan Forgiveness program (PFSL) Generous Paid Time Off Dog-friendly office Private gym onsite Medical, Dental, Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life and AD&D Insurance Disability Insurance Pet Insurance Tuition Assistance Trade Publication/News Subscription Reimbursement Exercise Room Paid Holidays Vacation and Sick Leave Parental Leave Tax Analysts is an Equal Employment Opportunity Employer.

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