Square
Staff Product Manager | Orders & Fulfillment
Square, San Francisco, California, United States, 94199
The Role
At Square, we build tools that help sellers run every part of their business — from taking payments to managing inventory, staff, and online orders. Our Fulfillment team focuses on what happens after an order is placed: helping sellers process it as fast and accurately as possible.
We’re looking for a Product Manager to own
Fulfillment Velocity
— how quickly sellers can receive, prepare, and complete orders. Faster fulfillment means more accurate ETAs, happier buyers, and higher topline revenue for sellers. You’ll combine deep customer insight with data‑driven experimentation and emerging technologies like AI to unlock new levels of speed and efficiency for millions of Square sellers.
You Will
Define and improve metrics around fulfillment speed, accuracy, and efficiency.
Partner with design, engineering, and analytics to find bottlenecks and ship new experiences, tools, and other solutions that shorten time from order to handoff, including leveraging AI where it can meaningfully improve speed, accuracy, or decision quality.
Build intuitive tools and user experiences that make order processing simple, reliable, and fast for sellers and their teams.
Lead a roadmap that directly impacts seller revenue by improving operational throughput.
Collaborate across Square teams to create a seamless end‑to‑end seller experience.
You Have
6+ years of product management experience.
A collaborative approach: track record of driving alignment and delivering results with cross‑functional partners.
Vision: formed, gained buy‑in, and driven key strategies shaping the multi‑year direction of your team.
Results: proven track record of shipping simple, elegant products at scale.
Efficiency: excellent organization and prioritization skills.
Analytical skills: great ability to absorb and apply data to decision making.
Execution: scrappy, solution‑oriented, able to help the team push through obstacles and blockers to deliver value for our customers. Able to push through obstacles and ready to roll up your sleeves wherever needed.
Communication: regarded as an excellent communicator, both written and verbal.
Customer empathy: experience shaping product direction and execution based on customer needs. Experience working through problems with high ambiguity and without a definitive answer. Developed industry‑leading products that have gained a strong followership and product loyalty.
Salary and Compensation
Zone A: $198,000—$297,000 USD
Zone B: $188,100—$282,100 USD
Zone C: $178,200—$267,400 USD
Zone D: $168,300—$252,500 USD
Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us
with hiring practice or data usage questions.
Benefits Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, modern family planning, and more.
Company Information Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.
Square
makes commerce and financial services accessible to sellers.
Cash App
is the easy way to spend, send, and store money.
Afterpay
is transforming the way customers manage their spending over time.
TIDAL
is a music platform that empowers artists to thrive as entrepreneurs.
Bitkey
is a simple self‑custody wallet built for bitcoin.
Proto
is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Equal Employment Opportunity Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Posting Information While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
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We’re looking for a Product Manager to own
Fulfillment Velocity
— how quickly sellers can receive, prepare, and complete orders. Faster fulfillment means more accurate ETAs, happier buyers, and higher topline revenue for sellers. You’ll combine deep customer insight with data‑driven experimentation and emerging technologies like AI to unlock new levels of speed and efficiency for millions of Square sellers.
You Will
Define and improve metrics around fulfillment speed, accuracy, and efficiency.
Partner with design, engineering, and analytics to find bottlenecks and ship new experiences, tools, and other solutions that shorten time from order to handoff, including leveraging AI where it can meaningfully improve speed, accuracy, or decision quality.
Build intuitive tools and user experiences that make order processing simple, reliable, and fast for sellers and their teams.
Lead a roadmap that directly impacts seller revenue by improving operational throughput.
Collaborate across Square teams to create a seamless end‑to‑end seller experience.
You Have
6+ years of product management experience.
A collaborative approach: track record of driving alignment and delivering results with cross‑functional partners.
Vision: formed, gained buy‑in, and driven key strategies shaping the multi‑year direction of your team.
Results: proven track record of shipping simple, elegant products at scale.
Efficiency: excellent organization and prioritization skills.
Analytical skills: great ability to absorb and apply data to decision making.
Execution: scrappy, solution‑oriented, able to help the team push through obstacles and blockers to deliver value for our customers. Able to push through obstacles and ready to roll up your sleeves wherever needed.
Communication: regarded as an excellent communicator, both written and verbal.
Customer empathy: experience shaping product direction and execution based on customer needs. Experience working through problems with high ambiguity and without a definitive answer. Developed industry‑leading products that have gained a strong followership and product loyalty.
Salary and Compensation
Zone A: $198,000—$297,000 USD
Zone B: $188,100—$282,100 USD
Zone C: $178,200—$267,400 USD
Zone D: $168,300—$252,500 USD
Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us
with hiring practice or data usage questions.
Benefits Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, modern family planning, and more.
Company Information Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.
Square
makes commerce and financial services accessible to sellers.
Cash App
is the easy way to spend, send, and store money.
Afterpay
is transforming the way customers manage their spending over time.
TIDAL
is a music platform that empowers artists to thrive as entrepreneurs.
Bitkey
is a simple self‑custody wallet built for bitcoin.
Proto
is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Equal Employment Opportunity Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Posting Information While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
#J-18808-Ljbffr