Meritrust Credit Union
Position Summary
The Retail Manager plays a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position is also responsible for cultivating strong member relationships and fostering a high-performance team culture.
Essential Functions
Oversee all branch operations, ensuring alignment with organizational goals and service standards.
Proactively identify and implement opportunities for process enhancements and cost-saving initiatives.
Demonstrate a strong commitment to employee development and success through supportive leadership.
Consistently monitor, coach, and evaluate team members on transaction accuracy, service quality, and overall job performance.
Track and analyze individual performance trends, creating targeted development plans to foster professional growth.
Exemplify and reinforce the credit union’s education and referral practices through daily interactions.
Provide ongoing coaching to help team members exceed performance benchmarks and service expectations.
Observe member interactions, motivate staff, and ensure accountability to established service standards and goals.
Facilitate regular team huddles and meetings to align goals, share updates, and foster collaboration.
Take initiative in identifying service challenges and implementing effective solutions to enhance the member experience.
Recognize and celebrate individual and team achievements to promote a positive and motivating work environment.
Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.
Resolve escalated member concerns and provide supervisory approvals as needed.
Perform Member Consultant duties as required to support team operations and ensure service continuity.
Adapt quickly to changing priorities and effectively manage workflow throughout the day.
Maintain open and consistent communication with direct leadership through regular updates and status reports.
Deliver timely and insightful feedback, including performance reports and operational analysis.
Complete all required training, including the annual Meritrust compliance education and internal leadership courses.
Perform additional duties and special projects as assigned by leadership.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industry Banking
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Essential Functions
Oversee all branch operations, ensuring alignment with organizational goals and service standards.
Proactively identify and implement opportunities for process enhancements and cost-saving initiatives.
Demonstrate a strong commitment to employee development and success through supportive leadership.
Consistently monitor, coach, and evaluate team members on transaction accuracy, service quality, and overall job performance.
Track and analyze individual performance trends, creating targeted development plans to foster professional growth.
Exemplify and reinforce the credit union’s education and referral practices through daily interactions.
Provide ongoing coaching to help team members exceed performance benchmarks and service expectations.
Observe member interactions, motivate staff, and ensure accountability to established service standards and goals.
Facilitate regular team huddles and meetings to align goals, share updates, and foster collaboration.
Take initiative in identifying service challenges and implementing effective solutions to enhance the member experience.
Recognize and celebrate individual and team achievements to promote a positive and motivating work environment.
Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.
Resolve escalated member concerns and provide supervisory approvals as needed.
Perform Member Consultant duties as required to support team operations and ensure service continuity.
Adapt quickly to changing priorities and effectively manage workflow throughout the day.
Maintain open and consistent communication with direct leadership through regular updates and status reports.
Deliver timely and insightful feedback, including performance reports and operational analysis.
Complete all required training, including the annual Meritrust compliance education and internal leadership courses.
Perform additional duties and special projects as assigned by leadership.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industry Banking
#J-18808-Ljbffr