FUSE
FUSE Executive Fellowship | Modernizing Agencywide Benefit Training Systems
FUSE, San Francisco, California, United States, 94199
San Francisco is working to ensure equitable, accurate, and timely access to CalFresh and Medi‑Cal benefits for residents navigating significant federal and state policy changes. The FUSE Executive Fellow will strengthen and modernize SFHSA’s training systems so staff can implement new regulations with clarity, consistency, and confidence. Ultimately, this work will reduce errors, improve service delivery, and help ensure that the city’s most vulnerable communities continue to receive essential supports when they need them most.
Fellowship Dates:
April 27, 2026 – April 23, 2027
Salary:
Executive Fellows are FUSE employees and receive an annual base salary of $95,000. Fellows can also access various health, dental, and vision insurance benefits. Compensation for this year of public service is not intended to represent market‑rate compensation for the experienced professionals in our program.
ABOUT THE FUSE EXECUTIVE FELLOWSHIP FUSE is a national nonprofit working to expand social and economic opportunities, particularly for communities that have been limited by a history of systemic and institutionalized racism. FUSE partners with local governments and communities to more effectively address pressing challenges by placing experienced professionals within city and county agencies. These FUSE Executive Fellows lead strategic projects designed to advance racial equity and accelerate systems change. Since 2012, FUSE has led over 250 projects in 40 governments across 20 states, impacting the lives of 25 million people.
PROJECT CONTEXT Accurate and timely delivery of public benefits plays a vital role in supporting the well‑being of San Francisco residents, particularly those who rely on CalFresh and Medi‑Cal for food security and healthcare. These programs serve large numbers of low‑income households, older adults, immigrants, and communities of color, many of whom face disproportionate barriers to stability and economic mobility. As major federal and state policy changes reshape eligibility requirements, residents risk losing access to essential services or receiving incorrect determinations, which can trigger financial hardship or gaps in care. Ensuring that frontline staff can quickly understand and apply evolving rules is central to protecting vulnerable communities and maintaining a responsive, fair, and accessible safety net.
PROJECT SUMMARY Beginning in May 2026, the FUSE Executive Fellow will work with the San Francisco Human Services Agency (SFHSA) to strengthen and modernize the agency’s training systems that support accurate CalFresh and Medi‑Cal eligibility determinations for residents. The fellow will help SFHSA develop content and prototype a more nimble, multimodal, and sustainable learning ecosystem that equips staff to implement complex federal and state regulatory changes, improves accuracy, and supports equitable access to essential benefits.
PROJECT DELIVERABLES
Strategic Training Modernization Plan
– Designed a comprehensive strategy for modernizing SFHSA’s Economic Support and Self‑Sufficiency (ESSS) starting with SFBN induction and in‑service training programs, outlining recommended modalities, new technologies and tools, workflows, curriculum structures, and sequencing approaches to support timely and accurate implementation of complex policy changes.
Updated and Standardized Curriculum Frameworks
– Produced revised curriculum frameworks that improve clarity, consistency, and usability across instructional teams, strengthening staff comprehension and reducing confusion during periods of regulatory transition.
Multimodal Learning Tools
– Developed and tested adaptable training resources, including micro‑learning modules, step‑by‑step guides, policy translation tools, and enhanced LMS‑based content that is easy to navigate, update, and deploy to enable staff to quickly understand and apply new rules, improving accuracy and reducing error rates.
Training Effectiveness and Evaluation Framework
– Built a measurement system for tracking comprehension, accuracy and timeliness application of learning, and long‑term skill retention, providing SFHSA with a data‑driven foundation.
Sustainability and Continuous‑Learning Framework
– Outlined recommendations for trainer capacity‑building, workflow integration, and long‑term institutionalization, ensuring SFHSA can maintain and evolve its training ecosystem well beyond the fellowship.
KEY STAKEHOLDERS
Executive Sponsor –
Anna Pineda, Deputy Director, Economic Support and Self‑Sufficiency
Seniority level
Director
Employment type
Full‑time
Job function
Consulting, Project Management, and Strategy/Planning
Non‑profit Organizations, Government Relations Services, and Civic and Social Organizations
Referrals increase your chances of interviewing at FUSE by 2x
#J-18808-Ljbffr
Fellowship Dates:
April 27, 2026 – April 23, 2027
Salary:
Executive Fellows are FUSE employees and receive an annual base salary of $95,000. Fellows can also access various health, dental, and vision insurance benefits. Compensation for this year of public service is not intended to represent market‑rate compensation for the experienced professionals in our program.
ABOUT THE FUSE EXECUTIVE FELLOWSHIP FUSE is a national nonprofit working to expand social and economic opportunities, particularly for communities that have been limited by a history of systemic and institutionalized racism. FUSE partners with local governments and communities to more effectively address pressing challenges by placing experienced professionals within city and county agencies. These FUSE Executive Fellows lead strategic projects designed to advance racial equity and accelerate systems change. Since 2012, FUSE has led over 250 projects in 40 governments across 20 states, impacting the lives of 25 million people.
PROJECT CONTEXT Accurate and timely delivery of public benefits plays a vital role in supporting the well‑being of San Francisco residents, particularly those who rely on CalFresh and Medi‑Cal for food security and healthcare. These programs serve large numbers of low‑income households, older adults, immigrants, and communities of color, many of whom face disproportionate barriers to stability and economic mobility. As major federal and state policy changes reshape eligibility requirements, residents risk losing access to essential services or receiving incorrect determinations, which can trigger financial hardship or gaps in care. Ensuring that frontline staff can quickly understand and apply evolving rules is central to protecting vulnerable communities and maintaining a responsive, fair, and accessible safety net.
PROJECT SUMMARY Beginning in May 2026, the FUSE Executive Fellow will work with the San Francisco Human Services Agency (SFHSA) to strengthen and modernize the agency’s training systems that support accurate CalFresh and Medi‑Cal eligibility determinations for residents. The fellow will help SFHSA develop content and prototype a more nimble, multimodal, and sustainable learning ecosystem that equips staff to implement complex federal and state regulatory changes, improves accuracy, and supports equitable access to essential benefits.
PROJECT DELIVERABLES
Strategic Training Modernization Plan
– Designed a comprehensive strategy for modernizing SFHSA’s Economic Support and Self‑Sufficiency (ESSS) starting with SFBN induction and in‑service training programs, outlining recommended modalities, new technologies and tools, workflows, curriculum structures, and sequencing approaches to support timely and accurate implementation of complex policy changes.
Updated and Standardized Curriculum Frameworks
– Produced revised curriculum frameworks that improve clarity, consistency, and usability across instructional teams, strengthening staff comprehension and reducing confusion during periods of regulatory transition.
Multimodal Learning Tools
– Developed and tested adaptable training resources, including micro‑learning modules, step‑by‑step guides, policy translation tools, and enhanced LMS‑based content that is easy to navigate, update, and deploy to enable staff to quickly understand and apply new rules, improving accuracy and reducing error rates.
Training Effectiveness and Evaluation Framework
– Built a measurement system for tracking comprehension, accuracy and timeliness application of learning, and long‑term skill retention, providing SFHSA with a data‑driven foundation.
Sustainability and Continuous‑Learning Framework
– Outlined recommendations for trainer capacity‑building, workflow integration, and long‑term institutionalization, ensuring SFHSA can maintain and evolve its training ecosystem well beyond the fellowship.
KEY STAKEHOLDERS
Executive Sponsor –
Anna Pineda, Deputy Director, Economic Support and Self‑Sufficiency
Seniority level
Director
Employment type
Full‑time
Job function
Consulting, Project Management, and Strategy/Planning
Non‑profit Organizations, Government Relations Services, and Civic and Social Organizations
Referrals increase your chances of interviewing at FUSE by 2x
#J-18808-Ljbffr