Toast
Join our team as a Senior Associate, PR & Communications at Toast.
We’re looking for an exceptional communicator who can translate complex, cutting‑edge technology into compelling, human‑centered narratives for a diverse set of audiences—investors, restaurant and retail operators, and internal stakeholders.
Responsibilities
External PR support: assist in the execution of proactive PR campaigns and reactive media relations across product, brand and other topics, including drafting media announcements, talking points, briefing documents, FAQs, compiling media lists, and coordinating reporter logistics in partnership with our agency.
Customer storytelling and announcements: support the full lifecycle of customer storytelling, including identifying, interviewing, drafting, and promoting compelling customer success stories for use in press releases, pitches and other communications.
Partner communications: support communications surrounding key technology, integration and ecosystem partner announcements, ensuring aligned messaging and coordinated outreach.
General PR and communications: support team operations, manage tracking, liaise with external agency partners and assist with special projects and other external communications responsibilities as needed.
Requirements
4+ years of experience in public relations, journalism, communications or a related field.
Exceptional writing, editing and storytelling skills, with the ability to adapt tone for different channels (press releases, pitches, social media).
Excellent organizational skills, attention to detail and a proven ability to manage multiple projects and deadlines simultaneously.
Experience or strong interest in media relations, including basic pitching and familiarity with media monitoring tools; experience and relationships with tech, business and food media is a plus.
Proficiency in presentation tools (e.g., Google Slides, PowerPoint) and a willingness to learn new analytical and reporting platforms.
A passion for listening to and synthesizing compelling people‑led narratives, and connecting the dots to promote a product or initiative.
Intellectual curiosity, a proactive, bias‑for‑action mindset and a deep interest in the restaurant industry.
Media savvy and an understanding of the evolving journalistic landscape and major players from traditional outlets to social media, newsletters and beyond.
Excellent interpersonal and collaboration skills, essential for working across internal teams (Brand Marketing, Product Marketing, Sales, Insights, Legal, Investor Relations) and external partners.
Bonus: a genuine love for restaurants—whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry.
AI at Toast At Toast, one of our core values is hunger for learning. We believe that new AI tools empower us to build for our customers faster, more independently and with higher quality. These tools are integrated across all disciplines—from Engineering and Product to Sales and Support—and are already driving real value for our customers.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits that support a healthy lifestyle and meet the evolving needs of our team. In addition to a base salary ranging from $79,000 to $126,000 USD, we offer cash compensation, benefits and equity (if eligible). Learn more about our benefits at
https://careers.toasttab.com/toast-benefits .
Diversity, Equity, and Inclusion is Baked into our Recipe for Success Our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is among the most diverse, and we embrace that diversity with authenticity, inclusivity, respect and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. Learn more about our global and regional work model at
https://careers.toasttab.com/locations-toast .
Apply today! Toast is committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
We’re looking for an exceptional communicator who can translate complex, cutting‑edge technology into compelling, human‑centered narratives for a diverse set of audiences—investors, restaurant and retail operators, and internal stakeholders.
Responsibilities
External PR support: assist in the execution of proactive PR campaigns and reactive media relations across product, brand and other topics, including drafting media announcements, talking points, briefing documents, FAQs, compiling media lists, and coordinating reporter logistics in partnership with our agency.
Customer storytelling and announcements: support the full lifecycle of customer storytelling, including identifying, interviewing, drafting, and promoting compelling customer success stories for use in press releases, pitches and other communications.
Partner communications: support communications surrounding key technology, integration and ecosystem partner announcements, ensuring aligned messaging and coordinated outreach.
General PR and communications: support team operations, manage tracking, liaise with external agency partners and assist with special projects and other external communications responsibilities as needed.
Requirements
4+ years of experience in public relations, journalism, communications or a related field.
Exceptional writing, editing and storytelling skills, with the ability to adapt tone for different channels (press releases, pitches, social media).
Excellent organizational skills, attention to detail and a proven ability to manage multiple projects and deadlines simultaneously.
Experience or strong interest in media relations, including basic pitching and familiarity with media monitoring tools; experience and relationships with tech, business and food media is a plus.
Proficiency in presentation tools (e.g., Google Slides, PowerPoint) and a willingness to learn new analytical and reporting platforms.
A passion for listening to and synthesizing compelling people‑led narratives, and connecting the dots to promote a product or initiative.
Intellectual curiosity, a proactive, bias‑for‑action mindset and a deep interest in the restaurant industry.
Media savvy and an understanding of the evolving journalistic landscape and major players from traditional outlets to social media, newsletters and beyond.
Excellent interpersonal and collaboration skills, essential for working across internal teams (Brand Marketing, Product Marketing, Sales, Insights, Legal, Investor Relations) and external partners.
Bonus: a genuine love for restaurants—whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry.
AI at Toast At Toast, one of our core values is hunger for learning. We believe that new AI tools empower us to build for our customers faster, more independently and with higher quality. These tools are integrated across all disciplines—from Engineering and Product to Sales and Support—and are already driving real value for our customers.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits that support a healthy lifestyle and meet the evolving needs of our team. In addition to a base salary ranging from $79,000 to $126,000 USD, we offer cash compensation, benefits and equity (if eligible). Learn more about our benefits at
https://careers.toasttab.com/toast-benefits .
Diversity, Equity, and Inclusion is Baked into our Recipe for Success Our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is among the most diverse, and we embrace that diversity with authenticity, inclusivity, respect and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. Learn more about our global and regional work model at
https://careers.toasttab.com/locations-toast .
Apply today! Toast is committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr